• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Healthcare
  • Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
  • English
    • Deutsch
    • Español
Language
  • lang English
  • lang Deutsch
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Hospitality
    • Healthcare
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

Workforce Management Trends to Watch in 2020

Workforce Management Trends to Watch in 2020

white seperator line

Reflexis Blog

Cropped shot of a young business owner using her tablet while standing in her store

Retailers—as well as many other organizations—are charting their path to success in the new decade, facing new customer expectations, labor regulations, and technologies. For many, this means creating nimble labor operations, with engaged, productive associates who are prepared to tackle whatever challenges the future may bring. An intelligent workforce management platform can help you optimize staffing for this evolving retail landscape.

Here’s three trends to consider when planning your retail workforce management strategy in 2020 and beyond.

1. Mobile Access

Smart phones and tablets are among the defining technologies of the 2010s, impacting all kinds of everyday activities. Mobile technology has made it possible to communicate, work, plan, and learn from anywhere, at any time.

Going into the Twenties, employees expect this convenience from their work systems, especially as more of Gen Z enters the workforce. When it comes to workforce management, Trevor White, Principal Analyst at Nucleus Research, explains that mobile access is increasingly becoming table stakes; enabling employees to view schedules, swap shifts, and gain control of their work-life balance via mobile employee self-service and is key for employee retention and engagement.

In 2020 and beyond, look for workforce management solutions with mobile-first access and push notifications. In addition to being user-friendly, this functionality can help you create a nimbler workforce with real-time schedule optimization, simple market-level scheduling, and easy compliance with predictive scheduling rules.

2. Intelligent Scheduling

Today’s customers expect seamless cross-channel shopping experiences; in the store, that often means having associates available to anticipate their needs and deliver personal, timely service. However, meeting these expectations and offering omnichannel services has introduced more work in stores with added training, staffing, and execution challenges.

Retailers can alleviate some of these challenges with intelligent labor forecasting and scheduling. Business analytics have always been deployed to predict demand, but now emerging technologies like artificial intelligence are making it faster and simpler to accurately forecast demand and optimize scheduling accordingly.

Using an AI-powered forecasting solution, you can answer more complex questions and fill in gaps in your data. For example, you can accurately predict your staffing needs when Christmas falls on a Wednesday compared to a weekend, or when it’s snowing compared to when it’s sunny. As a result, you can ensure that you always have the right number of associates scheduled—with the right skills—to complete all work in the store and engage customers.

3. Empowered Managers with Artificial Intelligence

Similarly, AI can help you streamline decision-making for managers in order to optimize store performance. Traditionally, the most effective store managers have had a wealth of experience that enables them to make best-practice decisions around staffing and performance. However, many managers either lack this experience or lack the time and resources to analyze demand or performance in order to make fully informed decisions in real-time.

Now, new AI-enhanced solutions for staffing and performance management allow managers to receive real-time analysis of store data—with alerts and best-practice recommendations—rather than relying on guesswork and intuition. “The problem is … we don’t have a great manager in every single one of our locations. Well, how can we create that?,” White says. “We can use AI to mimic the organization’s successful managers, ensuring that you’ve got the correct resources at the correct time in the correct location across all of your locations.”

To learn more about intelligent workforce management, download our on-demand webinar with Nucleus Research: Drive Smart Decisions with Workforce Management.

Latest Posts

Why 20% of bank employees consider quitting: Survey

Why 20% of bank employees consider quitting: Survey

June 10, 2022

Administrative tasks are often handled manually, causing inaccuracies and longer customer wait times. New software and apps are the solution.

Zebra Named a Leader in Nucleus Research’s 2022 WFM Technology Value Matrix

Zebra Named a Leader in Nucleus Research’s 2022 WFM Technology Value Matrix

April 28, 2022

Nucleus Research evaluated 16 WFM solutions and ranked them on their delivery of value to customers via both the functionality and usability of their software. Zebra received accolades for its AI-powered Reflexis WFM platform, which allows managers and employees at retailers, quick service restaurants (QSR), hotels and banks to optimize execution processes and labor expenditures.

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

April 21, 2022

In this market snapshot from Incisiv, explore how shifts in customer expectations have changed the landscape of retail store operations, as well as how to empower a next-gen workforce that can meet these expectations and more.

The Use of Artificial Intelligence in Healthcare Scheduling

The Use of Artificial Intelligence in Healthcare Scheduling

April 7, 2022

Modern workforce scheduling solutions can offer healthcare facilities the ability to empower nurse managers, while also improving time management and reducing nurse burnout.

Ready Your Retail Store Operations to Empower a Next-Gen Workforce

Ready Your Retail Store Operations to Empower a Next-Gen Workforce

March 22, 2022

Retailers are turning to intelligent technology to empower a next-gen workforce: streamlining task execution, connecting teams, optimizing staffing, and making work easier and faster.

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com
Email Preferences

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us

FAQ

© 2022 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.