How does QuickChek, a regional food, convenience, and fuel retailer, better align store labor with customer traffic, automate labor scheduling, and ensure a more consistent customer experience? By leveraging two best-in-class workforce management solutions: Reflexis Workforce Scheduler™ and Time and Attendance™.

Wanting to deliver the best customer experience possible, QuickChek decided it needed to improve employee engagement and morale. So, the company adopted Reflexis to optimize labor scheduling and time and attendance processes across its stores, explains DaSilva.

“One of the major wins was the labor scheduling process itself. Store leaders have different template options they can work with and it’s a lot easier for them to do their weekly schedules. They don’t have to sit down for an extended period of time and create a massive schedule from scratch every week,” says DaSilva.

Store management can also see the retail workforce at each location, at any given time. So, if an associate clocks-in early or clocks-out late, “these issues can be addressed in real-time instead of after the fact,” says DaSilva. In addition, the Reflexis solution assists district managers in reviewing store performance to ensure that labor schedules align with in-store customer traffic.

The system guarantees that schedules are right and are posted early, and that associates are paid accurately and on time. DaSilva says: “It keeps them happier, which then leads to a happier environment, not only for the rest of their co-workers, but also for the customers that come into our stores.”