• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
  • English
    • Deutsch
    • Português
    • Español
Language
  • lang English
  • lang Deutsch
  • lang Português
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
    • Hospitality
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

What You Missed at Reflexions 2019, Days Two and Three

What You Missed at Reflexions 2019, Days Two and Three

Reflexis Blog

The second day of Reflexions 2019 – Intelligent Retail focused on what’s new and what’s next—for Reflexis and for the retail industry—including a look at how industries like branch banking are addressing similar opportunities and challenges. Finally, the conference wrapped up on Thursday with sessions focused on practical skills. Here’s the highlights from Day Two and Day Three of retail’s most exciting user conference.

Artificial Intelligence and Machine Learning in Practice

Reflexis CEO Prashanth Palakurthi put the focus on Artificial Intelligence (AI) and Machine Learning, explaining his goal of making this technology both available and relevant for frontline retail managers and associates. He explained that by identifying patterns in your data and empowering staff to act on them, AI and Machine Learning can help you answer the questions that matter most to your stores.

In order to achieve this goal, Reflexis debuted a range of new solutions that use Machine Learning models and AI-augmented analytics to empower the Intelligent Retail environment. Kevin Tapscott, Vice President of Solution Consulting – Americas, discussed how these new products drive improvements to labor planning, store execution, and more. David Lancefield, Vice President of Solution Consulting – EMEA, then took the stage to present the Reflexis Roadmap, highlighting our continued commitment to enhancing the usability, accessibility, security, and functionality of the Reflexis ONE platform.

Global Retail Panel

Representatives from Coppel and Waitrose came together to discuss the challenges and opportunities facing retailers internationally. Coppel, operating in Mexico and Argentina, implemented the Reflexis ONE platform in order to improve organizational structure in stores and automate and digitize their processes. Waitrose, based in the UK, wanted to use the platform to scale their operations in the face of intense disruption in the UK food and grocery industry.

While both retailers have unique cultural and organizational challenges, a common theme between them was the importance of their workforces. Both Coppel and Waitrose prioritized building a positive work experience for their store associates, making it easy for them to access store systems and execute projects, while also ensuring that the right staff are in the right place at the right time to offer exceptional customer service.

Customer Breakout Sessions

One of the highlights of Reflexions every year are the customer-led best-practice sessions. Reflexis customers came together to share the results they’ve seen with Reflexis, their change management strategies, and techniques for maximizing the ROI of their solutions.

This year’s speakers included:

AutoZone – AutoZone’s Executive Vice President of Store Operations, Commercial, Loss Prevention, and ALLDATA presented on mitigating the impact of rising labor costs with Reflexis Workforce Scheduler. In a slow-growth industry, it was key for AutoZone to optimize their labor spend. By refining their labor models and improving scheduling processes, they were able to reduce overtime while still improving customer service.

Tractor Supply Co. – Tractor Supply’s Vice President of Store Operations Administration discussed strategies for implementing the Reflexis ONE platform. With task management, store auditing, workforce management, and employee self-service on a single, mobile platform, Tractor Supply was able to simplify store execution, align schedules with customer demand, and streamline work for store associates.

Luxottica – Luxottica’s Senior Communications Specialist shared the key tools they had created for field leaders using Reflexis Task Manager. In order to improve strategic communication and accountability from corporate to the field, Luxottica developed a single Leadership Calendar to consolidate key activities for the year in one mobile location and created a Project Status Report to offer field leaders a one-stop-shop to track all project execution. These tools reduced back-and-forth between the field and corporate, saving time and effort for field managers.

Other sessions included presentations from Shoe Sensation, Gate Petroleum, Cumberland Farms, Fanatics, and Bob’s Discount Furniture.

Hands-On Trainings

The final day of Reflexions 2019 – Intelligent Retail was spent applying the lessons learned from the conference. Customers attended hands-on trainings on Task Manager, Workforce Scheduler, and Advanced Analytics and Reporting lead by Reflexis’ retail experts. These sessions focused not only on developing practical skills to maximize the value of the Reflexis platform, but also on how to achieve strategic goals by improving processes. Several areas of focus were gatekeeping communications, scheduling at the market-level, and building custom reporting in order to quantify both wins and inefficiencies.

Save the date for Reflexions 2020 – June 15-18 at the Paris Las Vegas Hotel!

Latest Posts

Microsoft, Zebra and Reflexis Systems Collaborate to Seamlessly Connect Front-Line Workers at the Edge

Microsoft, Zebra and Reflexis Systems Collaborate to Seamlessly Connect Front-Line Workers at the Edge

January 13, 2021

Exciting news about Microsoft Collaboration with Zebra Technologies and Reflexis Systems to Seamlessly Connect Workers at the Edge!

Farmacorp Taps Audit Solution to Improve On-Site Inspections and Corrections

Farmacorp Taps Audit Solution to Improve On-Site Inspections and Corrections

January 11, 2021

Farmacorp, a Bolivian pharmacy chain, will deploy Reflexis Systems’ Q-Walk store audit solution at more than 100 stores, to streamline on-site inspections and automatically prescribe corrective tasks.

Farmacorp Selects Zebra Technologies and Reflexis Systems to Modernize On-Site Store Audits

Farmacorp Selects Zebra Technologies and Reflexis Systems to Modernize On-Site Store Audits

January 7, 2021

Farmacorp has selected Reflexis Q-Walk to streamline on-site inspections and automatically prescribe corrective tasks.

Video Insights: Exploring Branch Workforce Management – Multi-Site Scheduling

Video Insights: Exploring Branch Workforce Management – Multi-Site Scheduling

January 7, 2021

Reflexis is excited to continue our video series, with deep dives into key topics within the world of Workforce Management.

How to Build a Culture of Employee Engagement

How to Build a Culture of Employee Engagement

January 4, 2021

Frontline employee engagement is important for retailers, but what makes an associate engaged versus disengaged? How can you foster a culture that promotes in-store employee engagement?

Share
0

You also might be interested in

Cabela’s Inc. Implements Reflexis Task Manager and StoreWalk

Mar 7, 2011

Leading outdoor recreation specialty retailer implements Reflexis cloud computing solutions[...]

Reflexis Rated Top Workforce Management Software Company in More Than 20 Customer Service Categories

Nov 30, 2010

Retailers rate Reflexis above all other workforce management software companies[...]

Five Below Implements Reflexis Task Management in Eight Weeks

Oct 26, 2010

Leading retailer of trend-right, extreme value merchandise implements Reflexis Task[...]

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com

  • Home
  • Solutions
  • Customers
  • Resources
  • About
  • Contact Us

© 2021 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • About
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.