Reflexis Customers’ Award Winning Implementations

Reflexis customers have won a variety of awards from independent trade magazines for their implementations of labor scheduling, task management, and other solutions.

At the recent Reflexions 2014, the annual users group conference held in Las Vegas, 10 retailers and Quick Serve Restaurants presented on the ROI their companies have realized after implementing Reflexis solutions. Perhaps most gratifying was Reflexis recognized three customers for winning awards from Retail TouchPoints (an online publishing network for retail executives) for successful implementations that combined IT excellence and business achievement. At Reflexions 2014, the following customers were recognized:

• Stage Stores, an apparel retailer with five brands and more than 800 stores in 40 states, won the Retail TouchPoints Platinum award for Channel Innovation. As the article notes, among other things Stage Stores implemented Reflexis workforce management solutions “to better align work schedules with customer demand (right person working right time), control labor costs, and increase efficiency (e.g., store managers freed of the hours per week they previously spent writing the weekly schedule).”
• AutoZone, the leading retailer of auto parts and related services, was presented with its award for the Gold medal for Store Operations Excellence in the area of Workforce Management. As noted, AutoZone realized numerous benefits, including the ability to:
  • Rapidly modify and manage forecasting, drivers, labor model, and store characteristics to satisfy changing business needs
  • Generate accurate forecasts that account for all the different characteristics of each store
  • Rapidly generate accurate labor schedules for different locations units
    … while complying with labor laws for each state
  • Support scheduling across different departments in the stores
  • Improve reporting regarding employee clock-ins and outs
• Dollar General: “Among the statistics reported for year-end 2012 by Dollar General, retail labor expenses increased at a rate lower than the increase in sales. This and other successes are due in part to the retailer’s WFM implementation, according to Ryan Boone, SVP and CIO of Dollar General.”

Dollar General implemented Reflexis labor scheduling, task management, and time and attendance solutions. To provide more information, here’s what the company reported to Wall Street in two back-to-back earnings reports:

• “Selling, general and administrative expenses, as a percentage of sales, was 22.3 percent in the 2011 second quarter compared to 22.9 percent in the 2010 second quarter, a decrease of 54 basis points [representing increased profitability of $21.5 million on sales of $3.58 billion]. The decline in SG&A as a percentage of sales in the 2011 quarter was largely due to the impact of increased sales and a significant decrease in retail store labor, as a percentage of sales, resulting from the Company’s new workforce management initiatives and simplification of store merchandising processes.”
• “Selling, general and administrative expenses (SG&A), as a percentage of sales, were 22.4 percent in the 2011 third quarter compared to 22.8 percent in the 2010 third quarter, a decrease of 45 basis points [representing increased profitability of $14.4 million improvement on sales of $3.60 billion]. The decline in SG&A, as a percentage of sales, was largely due to the impact of increased sales and improved utilization of retail store labor, resulting primarily from the Company’s new workforce management initiatives.”

In two quarters Dollar General’s profitability increased $35.9 million!

The above only scratches the surface on the awards our customers have received after implementing Reflexis. In fact, we have so many customers who’ve won awards over the years, we can’t list them all here. That’s why this article is part 1 of 2 blog posts about the topic.

This post is Part 1 of 2.