• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
  • Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
Language
  • lang English
  • lang Deutsch
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
    • Hospitality
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

Solving the Challenges of Omnichannel Retail

Solving the Challenges of Omnichannel Retail

Reflexis Blog

With the majority of customers using omnichannel services like buy online, pick up in store (BOPIS), it’s a no brainer for retailers to offer these services across their organization. And many retailers agree: 67% of retailers consider omnichannel a priority, with over 60% of retailers seeing BOPIS as a critical part of their omnichannel strategy. At this point, an omnichannel strategy is a necessity to compete in today’s retail environment.

However, the pressure to get omnichannel initiatives right can seem daunting. Implementing new services means more work at stores and more labor to accomplish that work. It means taking on the cost of that extra work and labor, in addition to the costs to implement omnichannel services across your organization.

Understanding the impact that these new services will have on your organization is key to making them work for your customers. With customers utilizing smartphones in stores, expecting a seamless retail experience, any issues with new omnichannel services will immediately stand out, meaning a flawless rollout is a necessity.

Here are a couple of ways to ensure success when launching new omnichannel services:

1. Enable Real-Time Retail

When a customer picks up a BOPIS order, even a short delay can leave them frustrated and dissatisfied with their in-store experience. To avoid this, store associates need to know immediately when a customer is ready to collect a BOPIS order. This real-time response is essential to implementing successful omnichannel services.

By equipping store associates with real-time task management solutions on mobile devices, they can recieve notifications whenever customers need help fulfilling a BOPIS order or when a Ship from Store order comes in. Mobile access to a prioritized list of daily tasks helps store associates always know when they need to support omnichannel initiatives and when they have downtime to complete other critical tasks instead. This ensures that there isn’t unnecessary wait time on omnichannel services and that other projects aren’t being neglected, both of which ultimately improves the customer experience.

2. Understand Your Labor Needs

It takes time out of store associates’ shifts to fulfill a BOPIS order or help customers access the endless aisle. If this isn’t adequately accounted for when implementing a new omnichannel service, some facet of your store execution, whether it’s stocking shelves or setting up promotions, is going to fall behind.

This means that not only does your labor forecasting and scheduling need to accurately account for all of this work, but your labor schedules need to be optimized so more work can be finished with the same resources. A powerful workforce management solution has the capability to accomplish both of these objectives. Next-gen workforce management creates labor schedules and forecasts using cutting-edge algorithms that are tailored specifically to the needs of your organization, ensuring that customer traffic, store workload, employee availability and skillet, and other retail-specific variables are all factored into the scheduling process. By optimizing your labor forecasting and scheduling processes, you can more accurately allocate labor to support new omnichannel initiatives while also supporting new product launches, promotions, and other standard initiatives that also need labor allocated to function.

At Reflexions 2019, the Reflexis user conference, we’re hosting a workshop on how to better manage omnichannel work at stores.

The workshop will take a closer look at these issues:

  • Allocating labor to support these initiatives
  • Allocating the actual tasks supporting these initiatives
  • Dealing with the variable demand often associated with fulfilling online orders
  • Ensuring flawless execution of this work at the stores
  • Protecting customer-facing time for associates

Register for Reflexions 2019 today and learn how to make your omnichannel strategies a success!

Latest Posts

Maximizing the Effectiveness of Store Layout Changes During the Pandemic

Maximizing the Effectiveness of Store Layout Changes During the Pandemic

April 15, 2021

With the right store operations and workforce management technology, changes from the COVID-19 pandemic don’t have to take you by surprise. Not only will front-line employees have the information needed to manage all of their tasks, but optimized staffing ensures that enough employees are in the store to get it all done.

WFM Video Insights: Managing Through the Branch Closure Process

WFM Video Insights: Managing Through the Branch Closure Process

April 13, 2021

Flexible workforce management software can provide the staffing and forecasting agility necessary to help you navigate the branch closure process.

How Sally Beauty Holdings Achieved Their Store Operations Makeover

How Sally Beauty Holdings Achieved Their Store Operations Makeover

April 13, 2021

With a real-time store operations and workforce management software platform, Sally Beauty was able to meet the challenges of the pandemic head on, empowering their front-line employees and providing customers with a safe and comfortable retail experience.

April 2021 Employment Law and Regulations Update

April 2021 Employment Law and Regulations Update

April 13, 2021

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2021 onward.

Streamlining Retail Store Operations to Manage Changing Store Layouts

Streamlining Retail Store Operations to Manage Changing Store Layouts

April 8, 2021

Improving store execution and labor optimization processes is an essential part of accounting for the shifting tasks and processes involved in changing retail store layouts.

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us

© 2021 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.