Reflexis Customer Connect

Reflexis Customer Connect is a comprehensive customer engagement suite, offering a plethora of tools for you to deliver the best customer experience. It provides flexibility, allowing you to mix and match versatile tools that can also be integrated into your existing employee and customer management systems. Reflexis Customer Connect can help to ensure your organization has the perfect formula for customer satisfaction.

Appointments

Effortless appointment scheduling

Supports a wide variety of appointment types including in-person, virtual and at-your-home
Customizable scheduling rules engine helps you easily manage and standardize all appointments. Set a minimum buffer time between appointments, minimum/maximum appointment durations, and other rules and guidelines

Cross-check the availability of employees and physical assets such as rooms, equipment, and inventory
Automate reminders and follow-ups ranging from notifying customers when an order is ready to pre-appointment reminder emails and next appointment scheduling

Curbside

Frictionless experience from order to pickup

Single-click for customers when they arrive at the pickup point, while staff receive immediate notification on their mobile apps
Configurable prep-time ensures adequate time between order and pickup notification, so customers do not show up before their order is ready

API framework for payment and inventory integration is available for organizations who wish to further enhance their online ordering system with Curbside

Queue & Floor Capacity

Improve customers’ queuing experience

Intelligent hybrid queues to regulate traffic and flow. Combine in-person and virtual queue numbers to provide customers with real-time estimate of their queue positions and wait times
Manage capacity based on local needs and regulations

Omni-channel management encompassing scheduled employees, pre-scheduled appointments, and walk-in customers, and seamlessly transition to queues when maximum capacity is reached

Expert Match

Match customers with the right experts who can help

Intelligently assign customers to on-site associates using configurable sequencing rules and skillset matching
Reduce customer wait times during busy periods, and cut down on repeat redirections and escalations by making sure customers talk to the right person the first time

Ensure fairness and efficiency when matching customers with associates, for example equitable distribution of sales opportunities or service workloads
Track interactions and activities to measure and reward associate performance

Events & Workshops

Simplified and personalized event experience

Self-service portal for customers to view and manage their past and future registrations, waitlists, and other event related information
Mobile app for organizers/staff to view live information such as check-ins, registrations, and cancellations. Staff can see the full schedule and easily swap sessions with other staff

Enterprise-level automation allows you to efficiently set up recurring events, automatically assign staff to events and synchronize staff availability across your organization

Powerful Insights to Drive Continuous Improvements

Reflexis Customer Connect provides easy-to-use dashboards and reports in key categories so you can continue to improve customer satisfaction. Our sophisticated analytics engine gives you concise and actionable insights that can help you identify company-wide trends, adjust staffing levels, track lost opportunities and more.

Even More Possibilities with Integration

By integrating with other third-party systems such as human resource management, data warehouses and loyalty programs, Reflexis Customer Connect helps you provide your customers with a positive and personalized experience at every touchpoint.

Workforce Management