Workforce Management
Reflexis Appointments™
Manage store occupancy to ensure safety & compliance with regulations
Manage store occupancy to ensure safety & compliance with regulations
As retail, banking, and other businesses begin to reopen, it is imperative to manage on-site traffic to ensure social distancing and comply with a maze of regulations that varies by state and municipality. Reflexis Appointments lets you deliver a safe experience and lets customers:
Reflexis Appointments is a fast-to-implement solution that connects to your website and other systems to help your business adapt to a post-pandemic environment.
Leverage your associates’ knowledge and offer value-added services at your brick-and-mortar locations. Reflexis Appointments™ enables intelligent appointment booking within the Reflexis ONE™ platform, streamlining the process and allowing you to precisely align staffing with customer demand.
Customers can easily book appointments based on the relevant services, products, locations, or personnel, while on-site managers are able to plan ahead, assign appointments to skilled associates, and manage appointment queues in real-time.
With Reflexis Appointments, customers can book their appointments through a customized web portal or mobile app for a seamless scheduling experience. The solution then alerts on-site managers, representatives, or associates of the upcoming appointment.
With Appointments as part of the Reflexis ONE platform, appointments are automatically accounted for in labor forecasts and schedules—ensuring you have the right staff with the right skills available to meet customer demand. Appointment data can also be integrated with your CRM or other third-party systems for better customer-facing processes.
Reflexis Appointments offers a streamlined experience for all users.
Customers can:
On-site associates or representatives can:
Managers can:
Reflexis Appointments gives managers real-time visibility into the entire appointment scheduling process. From a smartphone or tablet, managers can:
Appointments simplify connecting customers with valuable, personal experiences—driving loyalty and sales.
Appointments enable the smart, flexible appointment processes that deliver the best in-person experiences. Empower your customers to: