Real-Time Task Management to Simplify On-Site Operations for Improved Customer Engagement
Real-Time Task Manager
Learn how you can improve customer engagement now!
Simplify Work for On-Site Associates
As customers increasingly expect next-level experiences and omnichannel services, many industries are facing new challenges and opportunities to drive customer engagement at their brick-and-mortar locations. Reflexis Real-Time Task Manager is the industry-leading real-time execution solution designed to simplify work on-site and empower productivity. Improve execution and manage by exception in real-time with a single comprehensive solution to intelligently communicate, organize, and prioritize all work on-site based on best practices.
Execute in Real Time
Avoid overwhelming on-site managers and associates and streamline operations with a single, mobile view into all day-to-day activities. Real-Time Task Manager offers a comprehensive solution to:
• Prioritize and assign all corporate-generated, system-generated, and device-generated tasks in real time with an advanced rules engine
• Drive consistent, best-practice activity management and execution
• Manage everything that impacts the customer experience from a single, mobile-first platform
Real-Time Task Manager gives corporate and field managers real-time visibility into the activities happening across all your locations, enabling them to manage by exception. Receive intelligent, exception-based alerts, identify opportunities for improvement, and ensure mission-critical work is completed quickly and correctly.
• Track completion and compliance rates across your organization
• Drill down on-demand into details for specific locations or activities
• Create intuitive, intelligent drag-and-drop reports with advanced analytics capabilities
Increase Customer Engagement
With prioritized, mobile-first access to all activities, projects, and task, Real-Time Task Manager helps improve the customer experience by:
• Enabling on-site associates to work more efficiently and productively
• Ensuring promotions are implemented consistently across all locations
• Keeping on-site managers and associates in the front-of-house assisting customers
• Incorporating omnichannel tasks and services with other daily work for a seamless experience
Reflexis ONE™ is the only industry-focused platform designed to address the challenges of complex work environments. The Reflexis ONE cloud-based real-time work platform drives simplicity across locations, improves line-of-sight for field management, and optimizes labor investment.
AIDA – Artificial Intelligent Digital Assistant
Simplify work for your on-site associates with AIDA, an interactive chatbot that answers associates’ questions about their schedules, daily tasks, and other critical information. AIDA can access information from all of the solutions in your Reflexis platform, providing associates with a resource they can use to add day off requests, swap shifts, call in sick, and more.
American Eagle: Before and After Implementing Reflexis
Learn how American Eagle uses Reflexis Task Manager™ to streamline all store communications with one easy-to-use platform.