Organization, Visibility, and Escalation for Intelligent Store Forms at Every Level
Learn how you can respond to issues in real-time now!
Record and Escalate Issues Proactively
Retailers benefit from being able to document and respond to issues or changes in the store in real time. Reflexis Q-Forms is an intuitive, centralized solution in the Reflexis ONE platform to create, complete, and escalate all retail forms you use in stores. Eliminate miscommunications when updating forms, wasted time from following up on form status, and inaccuracies from forms filled out by hand.
Eliminate Duplicate and Out-Dated Forms
You can use Q-Forms to create modern, efficient forms and establish a review process for new forms. All forms can be easily searched and accessed by store managers when needed; they can find the correct version and you don’t need to worry about receiving incomplete or out-of-date information.
Escalate Forms in Real Time
Q-Forms enables you to define exactly what happens when a form is completed. You can:
•Configure workflows that automatically direct forms to the correct person for a fast response
•Generate related tasks to ensure issues are resolved quickly
•Enable associates to attach images or supporting documents to streamline follow-up
Reflexis ONE™ is the solution to the modern retail work problem. The Reflexis ONE cloud-based, real-time work platform lets retailers drive simplicity for stores, improve line-of-sight for field management, and optimize labor spend.
Access and Audit Form Histories
Q-Forms offers a centralized database for archiving and version control of retail store forms. These forms can be audited for follow up or compliance with best practices. Information can also be pulled from old forms as needed.
GATE Petroleum Saves Time with Reflexis Q-Forms
See how GATE Petroleum managed over 3,800 maintenance requests sent by stores using Q-Forms.
Communicate Clearly about Common Situations In-Store
- Safety Incidents: A customer slips and is injured. A store associate can use Q-Forms to report the incident and trigger a safety event investigation.
- Maintenance Requests: A refrigerator or air conditioner stops working and needs to be fixed. Use Q-Forms to contact the maintenance contractor who will fix the equipment.
- Customer Complaints: A customer would like to report unsatisfactory service. Store managers can use Q-Forms to quickly route that information to management, triggering follow-up actions to address the issue.
- Employee Onboarding: A new employee joins the company. Store managers can use Q-Forms to quickly add their information to HR and payroll.