Intelligent communication solution for the entire organization
Q-Comm
“The Q-Comm solution helps us to establish connections and promote
transparency between our people. And in times of crisis, we need to
make sure that every message counts.”
– Systems Administrator, Tottus
Crisis Communication - Respond in Real-Time
Q-Comm enables you to effectively manage crisis communications, launch new processes or programs, and react to emerging situations in specific regions or locations. Communicate clearly in real-time, so your frontline associates are never left guessing what to do next.
You have the ability to create intelligent alerts and notifications based on hierarchies and system-controlled grouping capabilities. Users at every level see updates and requests in real time with immediate visibility of opens and responses.
Fast, Effective Communication and Collaboration
Reflexis Q-Comm—a single solution for both instant messaging and broad-base communication—enables you to eliminate confusion and communicate effectively across your organization.
No matter what your current communications strategy, the intuitive, mobile-first Q-Comm solution powers fast deployment, adoption, and ROI, offering familiar functionality that’s easy to use and easy to access within the Reflexis MyWork interface.
Reach the Right People, At the Right Time, Every Time
Q-Comm enables precise targeting and permissions by role, hierarchy, location and more. Your messages get to the right individuals or teams, ensuring fast, appropriate action. Reduce the time it takes to communicate from HQ to branches, stores, warehouses, with the ability to:
- Create precise distribution groups for corporate updates
- Use custom templates for recurring messages
- Attach or link images, documents, tasks, and more for easy access
- Categorize, tag, and pin messages or threads for quick search and reference
- Create group chats for field and store managers to coordinate
- Enable frontline staff to ask questions and collaborate from any mobile device
Drive Intelligent Communication
Q-Comm’s advanced analytics and reporting capabilities allow you to track read rate, response rate, completion rate, and more. Understand real-time trends in your communications and manage by exception.
Reflexis Q-Comm also offers access to AIDA, an AI-powered Digital Assistant—this query bot enables fast search functionality and quick answers to associates’ questions. AIDA is coachable and self-learning, helping associates cut through clutter and information overload.
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Avoid Communication Complications
Q-Comm enables you to implement geo-fencing, message filters, and more to avoid the common pitfalls of using multiple, uncontrolled, disparate communication tools. Eliminate challenges including:
- Inability to pinpoint specific roles and team members to send communication
- Wasted time contacting associates and managers about urgent projects
- Labor violations due to messaging while off the clock
- Increased mobile bills for associates communicating on personal devices
- Inappropriate communications between coworkers