Transform your approach to Branch Workforce Management with Advanced Forecasting with AI, Market Level Forecasting and Scheduling and Mobile Employee Self-Service
Optimize Network Staffing
White Paper – Achieve Branch Goals with Workforce Management
Modernize Your Workforce Management
More than half of branch banks are moving to new staffing models that include market-level forecasting and scheduling, more universal bankers and floating specialists, and the increased use of part-time and split-role staff. However, legacy bank workforce management solutions don’t support these nimble-network staffing models.
The Reflexis ONE for Banking unified suite, with its industry-leading workforce management capabilities provides you with the ability to optimize labor budgets, forecasts, and schedules— while supporting these modern, flexible labor models. The Reflexis Workforce Scheduler solution offers powerful, intuitive solutions for budgeting, forecasting, and scheduling, with optional modules for Employee Self-Service and Time and Attendance. This branch banking workforce management platform simplifies labor operations. It does this by improving forecasting and analytics, streamlining the user experience, and reducing the number of clicks needed to create and modify schedules.
Advanced Forecasting with the Power of AI
The Reflexis ONE for Banking platform’s advanced algorithms and machine learning enable you to generate the most accurate labor forecasts in the industry–to the 15-minute interval. Raise your forecasting accuracy to over 90 percent and transform your bank’s ability to leverage key drivers in your forecast:
• Budget and Labor Spend
• Use day parts or drill down to the 15-minute interval
• Customer traffic and queue wait times
• Total branch workload
• Colleague skills, certifications, and preferences
• Local or regional market differences
• National and local labor rules and regulations
• Weather and seasonal trends
Reflexis service-level forecasting algorithms can increase the alignment of staff with peak engagement opportunities. This approach enables you to schedule the right people at the right place at the right time. This will maximize customer engagement and branch efficiency, and drive sales. Additionally, you can cluster model “what-if” scenarios, such as changes to branch layout, branch closures, and other factors impacting the region, market, branch groups, or neighborhood.
Drive Branch or Market-Level Scheduling
Reflexis Workforce Scheduler enables you to easily schedule at the branch-, community- or market-level without the need for regional float pool managers. Whether scheduling floating specialists across the network, adding split-skill staff, or enabling part-time staff to pick up shifts at neighboring branches, modern bank staffing models expand beyond the home branch.
The Reflexis scheduling solution supports this nimble network staffing, with tools for floating labor pools, geo-fencing, and employee self-service. The easy-to-use solution empowers schedulers at either the corporate office or branch to generate optimized schedules. They can be customized in minutes, and can create alerts and notifications if changes might cause compliance issues, inequity, or budget overage.
Simplify Forecasting and Scheduling Processes
• Generate optimized schedules in minutes
• Use Copy/Paste and Template functionality to streamline scheduling
• Track and improve results with full-function insight-driven reporting
• Receive email, text, or in-app alerts for exceptions and impending violations
• Empower branch colleagues to view their schedules, update availability, and request time off from iOS and Android native mobile apps
Improve Branch Employee Satisfaction
Improved branch banking workforce management leads to improvements in employee satisfaction and retention.
Optimized Forecasting – Help eliminate misalignments between branch traffic and staffing that result in branch employees being overwhelmed and frustrated.
Market-Level Scheduling, Float Pool Management and Shift Bidding – Provide part-time staff the opportunity to pick up hours at local branches that have openings. This will reduce their need to look for additional hours at another job and seamlessly fill last-minute staffing gaps.
Automated Scheduling Processes – Set branch staff up for success, ensuring that schedules account for employee availability, skill set, and certifications, while reducing effort for branch managers.
Mobile-First Solutions with Native Apps for Android and iOS – Make employee self-service and schedule changes in real-time simple and straightforward. With mobile ESS, branch colleagues can:
• Review and attest their schedules
• Request time off and submit sick leave
• Update their availability
• Bid on open shifts and request shift swaps
• Receive push notifications about open shifts, in compliance with their skill set, branch rules, and labor regulations