Shoe Sensation: Simplifying Communication and Labor Scheduling

Operating at nearly 200 locations across 18 states in the American Midwest and South, retailer Shoe Sensation’s 1,000-plus store associates and managers needed a holistic solution to improve store operations and optimize labor spend.

“The best way to define our situation was chaotic,” says Dave Schoengart, CEO of Shoe Sensation. Different departments couldn’t communicate down to stores effectively, and “we needed a platform to bring it all together.” Additionally, managers were spending too much time on retail labor scheduling processes.

To solve these problems, Shoe Sensation adopted Reflexis Workforce Scheduler™, a labor budgeting, forecasting and scheduling solution; and Real-Time Task Manager™, a retail communications and task execution application.

Reflexis helped reduce the time store managers spent each week on the scheduling process. Corporate now has visibility into each store’s specific retail task execution levels and completion rates. For instance, corporate can ensure markdown compliance and the installation of marketing materials, at the store-level, to support sales events. These are critical to their in-store vendor partnerships.

Reflexis offered a total solution to drive enhanced retail performance for Shoe Sensation. As Schoengart says: “We chose Reflexis because it was a complete concept and we had tremendous trust in everyone we encountered. We knew that they were forward-thinking and had our best interest in mind and so, it was a fairly easy decision.”