Hardware Goods Retailer Streamlines Corporate-to-Store Communication with Reflexis
For Rockler Companies to grow, they needed to improve communications to successfully execute their go-to-market strategy. However, having an outdated system made that difficult to accomplish, as store managers were stuck in the back office, with no two-way feedback to identify opportunities for operational improvement. They previously relied on email and PDF documents to share strategic plans.
As a result, Rockler implemented Reflexis task management, retail store auditing, and mobility solutions. This has allowed them to streamline store communication, improve task planning and execution, and have better visibility into task completion.
“Implementing Reflexis has taken our customer experience to the next level. Consistency in the execution of tasks leads to consistency in behavior on the sales floor.”
– Director of Retail Operations, Rockler