Workforce Management (WFM) enables retailers (or any organisation) to optimise employee productivity, improve customer satisfaction, and increase the accuracy of labour spend.
The disruption caused by COVID-19 has spotlighted pre-existing challenges in branch execution. Outdated branch systems cause frustration branch colleagues and prevent them from consistently executing agile branch strategies.
Read why Reflexis was ranked as a Leader in Nucleus Research’s annual WFM Technology Value Matrix, and learn how Reflexis Workforce Scheduler optimizes labor spend for retailers.
While many issues facing branches existed before COVID-19 arrived, unless banks take corrective action, it’s likely these challenges will remain—or even worsen—after the current crisis subsides.
The key to efficiently managing your stores during turbulent times is to simplify communication and streamline store execution processes. This boosts task completion and compliance rates, improves employee productivity, and ensures a safe and effective retail experience for your customers.
Reflexis Systems polled 869 bank branch employees across eight countries to gain insight into branch strategy and transformation.
Managing the complexity of omnichannel initiatives remains a challenge. By creating more efficient fulfillment processes, simplifying store execution and communication, and optimizing labor forecasting and scheduling, you can ensure that customers can enjoy your omnichannel services without delay or frustration.
Artificial intelligence has specific applications within retail store operations, and properly applying AI and machine learning to specific store operations challenges can yield outstanding benefits. With AI solutions, you can better understand collected data and can use that understanding to make more informed decisions, streamline store execution, and optimize labor decisions.
Digital transformation’s impact on branch banking has resulted in added forecasting and scheduling complexity across the network, but modern workforce management tooling empowers you to achieve your branch goals.
How can retailers achieve the simplicity they need to provide an excellent experience for customers? Much of it comes down to addressing both store execution and labor operations, giving your organization the ability to communicate in real time while also optimizing your labor scheduling and forecasting.
Effective store auditing can make the difference between a retail leader and a retail laggard. With retail store execution solutions, you can create the efficient store auditing processes you need to empower the next generation of retail stores.
This Celent survey of North American financial institutions looks into the current branch banking environment, banks’ branch objectives, the challenges they face, and how they use technology in the branch.
As retailers continue to hire more Gen Z employees, it’s critical to figure out how best to meet their specific needs. Taking steps to keep your Gen Z staff engaged, productive, and happy will ensure success for your organization for years to come.
In today’s banking environment, recent market trends have ushered in a renaissance of modern branch banking and opportunities to create more nimble staffing, improve flexibility, and simplify branch activities.
This guide provides actionable steps you can take to ensure compliance with predictive scheduling regulations across the network, using workforce management to optimize your labor operations and ensure compliance.
At its most basic, a next-gen workforce management solution is one that enables you to simplify retail complexity. The advanced features help you streamline scheduling for store associates and store managers, improve labor forecasting and analytics, ensure compliance with labor regulations, and improve employee retention.
Staff engagement has a massive impact on how a retailer functions, touching store execution, labor operations, and much more. This is why having an engaged staff can be transformative for a retail organization.
With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. This makes it difficult for store associates to perform their most important task: providing an excellent customer experience.
With customer expectations rising and labor budgets largely stagnant, it’s becoming more difficult to implement strategic initiatives, accomplish critical tasks, and execute important projects.
As predictive scheduling laws become more common, retailers are facing huge challenges bringing their scheduling and workforce management processes into compliance.
Grocery stores can meet and exceed customer expectations for Convenience, Health, and Experience with retail operations strategies.
Strategies to Improve Customer Engagement by Optimizing Store & Labor Operations.
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