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White Papers

Select a White Paper Below

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A “New Normal” Guide to Continued COVID Compliance

Retailers have been focused on how and when to reopen safely and effectively recover in the new (or next) normal. In addition to the operational challenges posed by reopening, over the past few months a new problem has arisen—legal challenges.

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Workforce and Compliance Management in the Age of Disruption

In times of disruption, intelligent workforce management can help retailers improve employee productivity, create more precise labor schedules, and ensure compliance with constantly changing regulations.

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Real-Time Strategies to Help Grocery Retailers Succeed During Recovery

By centering your innovation strategy around real-time retail, you can simplify everyday processes and safeguard your grocery stores against major disruptions.

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How to Simplify Execution and Create the C-Stores of the Future

With the right communication and task management solutions, c-stores can have the agility to carry out new product promotions, fulfill curbside pickup orders, and ensure a quick and safe customer experience.

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Optimizing Labor at C-Stores During Uncertain Times

By optimizing labor forecasting and scheduling processes, you can ensure that there are always enough store associates to complete critical in-store tasks, providing customers with a quick and convenient retail experience.

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Restaurant Workforce Management Challenges During the Crisis: Addressing Two of the Biggest Issues

The COVID-19 pandemic has made it even more important for QSRs and fast casual restaurants to optimize labor cost and improve productivity. By streamlining communication and optimizing labor operations, they can become more agile and position their business for success.

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3 Strategies for Optimizing Labor Operations During the Pandemic

Inefficient labor operations can lead to wasted labor spend and a lackluster customer experience. AI-driven labor budgeting, forecasting, and scheduling has the power meet these challenges head on, optimizing your labor operations during major crises.

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5 Ways to Ensure Flawless Store Execution When Reopening Stores

By being proactive and creating a robust toolkit to streamline store execution across your organization, you can ensure a successful reopening and create a safe environment for your store associates and customers.

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Using AI-Powered Forecasting to Optimize Labor Forecasting in Turbulent Times

Intelligent workforce management has the power to provide retailers with more accurate labor forecasts and schedules, accounting for unforeseen changes in customer traffic, product demand, and more.

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3 Steps to Safe Reopening with Retail PPE: People, Process, and Execution

Beyond personal protective equipment, your organization needs protection at every level, from corporate down to stores. During retail reopening, people, process, and execution are necessary to mitigate risk and ensure a healthy recovery.

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Planning for an Effective Global Workforce Management Project

Workforce Management (WFM) enables retailers (or any organisation) to optimise employee productivity, improve customer satisfaction, and increase the accuracy of labour spend.

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Solving the Branch Banking Workforce Execution Challenge Today

The disruption caused by COVID-19 has spotlighted pre-existing challenges in branch execution. Outdated branch systems cause frustration branch colleagues and prevent them from consistently executing agile branch strategies.

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Nucleus WFM Value Matrix

Read why Reflexis was ranked as a Leader in Nucleus Research’s annual WFM Technology Value Matrix, and learn how Reflexis Workforce Scheduler optimizes labor spend for retailers.

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Driving Agile Branch Execution in a Crisis & Beyond

While many issues facing branches existed before COVID-19 arrived, unless banks take corrective action, it’s likely these challenges will remain—or even worsen—after the current crisis subsides.

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Improving Retail Execution and Communication in Times of Uncertainty

The key to efficiently managing your stores during turbulent times is to simplify communication and streamline store execution processes. This boosts task completion and compliance rates, improves employee productivity, and ensures a safe and effective retail experience for your customers.

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First Annual International Branch Banking Employee Survey

Reflexis Systems polled 869 bank branch employees across eight countries to gain insight into branch strategy and transformation.

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3 Strategies to Make Omnichannel Retail Work for Your Stores

Managing the complexity of omnichannel initiatives remains a challenge. By creating more efficient fulfillment processes, simplifying store execution and communication, and optimizing labor forecasting and scheduling, you can ensure that customers can enjoy your omnichannel services without delay or frustration.

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Where Does AI Fit into Your Retail Store Operations Strategy?

Artificial intelligence has specific applications within retail store operations, and properly applying AI and machine learning to specific store operations challenges can yield outstanding benefits. With AI solutions, you can better understand collected data and can use that understanding to make more informed decisions, streamline store execution, and optimize labor decisions.

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Achieve Branch Goals with Workforce Management

Digital transformation’s impact on branch banking has resulted in added forecasting and scheduling complexity across the network, but modern workforce management tooling empowers you to achieve your branch goals.

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White Paper – Achieving Simplicity: 3 Ways to Streamline Retail Operations

How can retailers achieve the simplicity they need to provide an excellent experience for customers? Much of it comes down to addressing both store execution and labor operations, giving your organization the ability to communicate in real time while also optimizing your labor scheduling and forecasting.

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3 Ways to Fix Inefficient Retail Store Auditing

Effective store auditing can make the difference between a retail leader and a retail laggard. With retail store execution solutions, you can create the efficient store auditing processes you need to empower the next generation of retail stores.

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Managing Today’s Branches with Yesterday’s Tools

This Celent survey of North American financial institutions looks into the current branch banking environment, banks’ branch objectives, the challenges they face, and how they use technology in the branch.

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How to Empower Your Generation Z Retail Workforce

As retailers continue to hire more Gen Z employees, it’s critical to figure out how best to meet their specific needs. Taking steps to keep your Gen Z staff engaged, productive, and happy will ensure success for your organization for years to come.

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2019 Trends & Opportunities in Branch Banking

In today’s banking environment, recent market trends have ushered in a renaissance of modern branch banking and opportunities to create more nimble staffing, improve flexibility, and simplify branch activities.

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How To Tackle Predictive Scheduling in Branch Banking

This guide provides actionable steps you can take to ensure compliance with predictive scheduling regulations across the network, using workforce management to optimize your labor operations and ensure compliance.

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Make Next-Gen Retail Workforce Management Work for You

At its most basic, a next-gen workforce management solution is one that enables you to simplify retail complexity. The advanced features help you streamline scheduling for store associates and store managers, improve labor forecasting and analytics, ensure compliance with labor regulations, and improve employee retention.

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Reflexis March 19 Campaign Retail Manager and Associate Engagement

3 Ways to Increase Retail Manager and Associate Engagement

Staff engagement has a massive impact on how a retailer functions, touching store execution, labor operations, and much more. This is why having an engaged staff can be transformative for a retail organization.

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February 2019 Campaign Retail's Labor Challenge Reflexis

5 Tips for Solving Retail’s Real Labor Challenge

With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. This makes it difficult for store associates to perform their most important task: providing an excellent customer experience.

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How to Solve Your Retail Work Problem

With customer expectations rising and labor budgets largely stagnant, it’s becoming more difficult to implement strategic initiatives, accomplish critical tasks, and execute important projects.

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How to Tackle Predictive Scheduling and Increase Sales

As predictive scheduling laws become more common, retailers are facing huge challenges bringing their scheduling and workforce management processes into compliance.

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Retail Operations Strategies to Win Repeat Customers

Grocery stores can meet and exceed customer expectations for Convenience, Health, and Experience with retail operations strategies.

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Drive Convenience Store Success with Retail Technology

Strategies to Improve Customer Engagement by Optimizing Store & Labor Operations.

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