Improving store execution and labor optimization processes is an essential part of accounting for the shifting tasks and processes involved in changing retail store layouts.
From creating more efficient fulfillment processes to aligning labor scheduling with shifting workloads, improving store operations processes is an essential part of preparing for post-pandemic customer expectations.
In our survey of over 1,200 branch banking employees worldwide, learn the execution and scheduling challenges branches have faced during the pandemic, as well as benefits branches have seen from digital transformation initiatives.
Current trends in branch transformation mirror those faced by retailers after the Great Recession—widespread disruption, pressure to cut costs, and rising competition from digital channels.
From virtual appointments to dark stores, touch-free tech to increased employee expectations, understanding these 10 store operations trends will be key to achieving success during another turbulent year.
Empowering a flexible, agile approach to your store operations is key to ensuring that customers can shop conveniently and safely at your stores.
Intelligent, end-to-end retail platforms create a complete infrastructure for managing all store operations needs. They ensure that employees are always in the right place at the right time, guided by best practices and AI-driven insights.
Retailers have been focused on how and when to reopen safely and effectively recover in the new (or next) normal. In addition to the operational challenges posed by reopening, over the past few months a new problem has arisen—legal challenges.
In times of disruption, intelligent workforce management can help retailers improve employee productivity, create more precise labor schedules, and ensure compliance with constantly changing regulations.
By centering your innovation strategy around real-time retail, you can simplify everyday processes and safeguard your grocery stores against major disruptions.
With the right communication and task management solutions, c-stores can have the agility to carry out new product promotions, fulfill curbside pickup orders, and ensure a quick and safe customer experience.
By optimizing labor forecasting and scheduling processes, you can ensure that there are always enough store associates to complete critical in-store tasks, providing customers with a quick and convenient retail experience.
The COVID-19 pandemic has made it even more important for QSRs and fast casual restaurants to optimize labor cost and improve productivity. By streamlining communication and optimizing labor operations, they can become more agile and position their business for success.
Inefficient labor operations can lead to wasted labor spend and a lackluster customer experience. AI-driven labor budgeting, forecasting, and scheduling has the power meet these challenges head on, optimizing your labor operations during major crises.
By being proactive and creating a robust toolkit to streamline store execution across your organization, you can ensure a successful reopening and create a safe environment for your store associates and customers.
Intelligent workforce management has the power to provide retailers with more accurate labor forecasts and schedules, accounting for unforeseen changes in customer traffic, product demand, and more.
Beyond personal protective equipment, your organization needs protection at every level, from corporate down to stores. During retail reopening, people, process, and execution are necessary to mitigate risk and ensure a healthy recovery.
Workforce Management (WFM) enables retailers (or any organisation) to optimise employee productivity, improve customer satisfaction, and increase the accuracy of labour spend.
The disruption caused by COVID-19 has spotlighted pre-existing challenges in branch execution. Outdated branch systems cause frustration branch colleagues and prevent them from consistently executing agile branch strategies.
Read why Reflexis was ranked as a Leader in Nucleus Research’s annual WFM Technology Value Matrix, and learn how Reflexis Workforce Scheduler optimizes labor spend for retailers.
While many issues facing branches existed before COVID-19 arrived, unless banks take corrective action, it’s likely these challenges will remain—or even worsen—after the current crisis subsides.
The key to efficiently managing your stores during turbulent times is to simplify communication and streamline store execution processes. This boosts task completion and compliance rates, improves employee productivity, and ensures a safe and effective retail experience for your customers.
Reflexis Systems polled 869 bank branch employees across eight countries to gain insight into branch strategy and transformation.
Managing the complexity of omnichannel initiatives remains a challenge. By creating more efficient fulfillment processes, simplifying store execution and communication, and optimizing labor forecasting and scheduling, you can ensure that customers can enjoy your omnichannel services without delay or frustration.
Artificial intelligence has specific applications within retail store operations, and properly applying AI and machine learning to specific store operations challenges can yield outstanding benefits. With AI solutions, you can better understand collected data and can use that understanding to make more informed decisions, streamline store execution, and optimize labor decisions.
Digital transformation’s impact on branch banking has resulted in added forecasting and scheduling complexity across the network, but modern workforce management tooling empowers you to achieve your branch goals.
How can retailers achieve the simplicity they need to provide an excellent experience for customers? Much of it comes down to addressing both store execution and labor operations, giving your organization the ability to communicate in real time while also optimizing your labor scheduling and forecasting.
Effective store auditing can make the difference between a retail leader and a retail laggard. With retail store execution solutions, you can create the efficient store auditing processes you need to empower the next generation of retail stores.
This Celent survey of North American financial institutions looks into the current branch banking environment, banks’ branch objectives, the challenges they face, and how they use technology in the branch.
As retailers continue to hire more Gen Z employees, it’s critical to figure out how best to meet their specific needs. Taking steps to keep your Gen Z staff engaged, productive, and happy will ensure success for your organization for years to come.
In today’s banking environment, recent market trends have ushered in a renaissance of modern branch banking and opportunities to create more nimble staffing, improve flexibility, and simplify branch activities.
This guide provides actionable steps you can take to ensure compliance with predictive scheduling regulations across the network, using workforce management to optimize your labor operations and ensure compliance.
At its most basic, a next-gen workforce management solution is one that enables you to simplify retail complexity. The advanced features help you streamline scheduling for store associates and store managers, improve labor forecasting and analytics, ensure compliance with labor regulations, and improve employee retention.
Staff engagement has a massive impact on how a retailer functions, touching store execution, labor operations, and much more. This is why having an engaged staff can be transformative for a retail organization.
With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. This makes it difficult for store associates to perform their most important task: providing an excellent customer experience.
With customer expectations rising and labor budgets largely stagnant, it’s becoming more difficult to implement strategic initiatives, accomplish critical tasks, and execute important projects.
As predictive scheduling laws become more common, retailers are facing huge challenges bringing their scheduling and workforce management processes into compliance.
Grocery stores can meet and exceed customer expectations for Convenience, Health, and Experience with retail operations strategies.
Strategies to Improve Customer Engagement by Optimizing Store & Labor Operations.
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