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The Use of Artificial Intelligence in Healthcare Scheduling

Modern workforce scheduling solutions can offer healthcare facilities the ability to empower nurse managers, while also improving time management and reducing nurse burnout.

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Ready Your Retail Store Operations to Empower a Next-Gen Workforce

Retailers are turning to intelligent technology to empower a next-gen workforce: streamlining task execution, connecting teams, optimizing staffing, and making work easier and faster.

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In 2022, Invest in the Most Powerful Professional Development Opportunities

Finding the best professional development opportunities is about figuring out which opportunities will both benefit your growth, the growth of those on your team, and the growth of your retail organization. It’s about combining the power of learning opportunities with space to network and connect with peers who are facing similar industry challenges.

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How a Modern Scheduling Solution Can Help Improve Nurse Job Satisfaction

As the pandemic heads into its third year, nurses across the country are facing burn-out and low job satisfaction driven challenges months of longer shifts and heavier caseloads.

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Fostering Engaged and Connected Store Associates with Real-Time Solutions

With the best next-gen software that streamlines execution, communication, and labor scheduling, retailers can improve their agility, while increasing employee engagement and maximizing profits.

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Why the Best First Step in the Retailization of Healthcare is a More Efficient Scheduling Solution

To improve the patient experience, it’s crucial that healthcare providers learn workforce management lessons from successful retailers.

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Empowering Next-Gen Execution at Your Retail Stores

Ensuring success in today’s challenging environment comes down to empowering next-gen execution in your retail stores. Next-gen execution means making your frontline employees more connected, giving them new and actionable information in real time so they can immediately react to any challenges that arise in the store.

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Improving Engagement Among Your Generation Z Retail Employees

Armed with the proper insights about how Generation Z employees operate in the retail workforce, you can leverage modern task and workforce management solutions to empower them to be engaged and productive during their shifts.

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Empowering Effective Front-Line Employees During Labor Shortages

Retailers must explore the best ways to leverage their existing capabilities while keeping employees engaged and productive during their shifts. Informing and empowering them via modern store operations solutions is one key way to do so.

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Why You Should Consider Retail Mobile Solutions To Boost Employee Productivity

Mobile-enabled platforms can give front-line employees the agility to make their work easier and more efficient. For retailers that haven’t adopted mobile technologies for their associates, it’s time to rethink overall strategy.

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Tackling Today’s Retail Staffing Challenges with AI-Powered WFM

The current labor shortage may be a difficult challenge to manage, but it doesn’t have to break your labor operations. With AI-powered workforce management solutions, you can create optimized labor schedules that work for your employees, giving them the ability to provide customers with an excellent retail experience.

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Vera Bradley: Thriving Through COVID-19 Via Task and Workforce Management Apps

Reflexis Workforce Scheduler enabled district managers to monitor schedules, payroll, time and attendance, and keep up with what was happening in all of their stores.

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Drive Post-Pandemic Success at C-Stores with Workforce Optimization

With real-time store operations and workforce management solutions, C-store retailers can streamline critical processes, optimize labor scheduling, and ensure that front-line employees know what tasks to do, when to do them, and how to prioritize them.

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Adapting Your C-Store Operations to Today’s New Normal

With real-time store operations solutions, convenience stores can address today’s challenges head on, ensuring that key initiatives and projects are always completed on time, creating a great experience for your customers.

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Ensuring Retail Compliance During Disruptive Times

With intelligent store auditing solutions, retailers have the tools they need to blunt the impact of disruption, improving compliance rates and creating a more powerful customer experience.

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Maximizing the Effectiveness of Store Layout Changes During the Pandemic

With the right store operations and workforce management technology, changes from the COVID-19 pandemic don’t have to take you by surprise. Not only will front-line employees have the information needed to manage all of their tasks, but optimized staffing ensures that enough employees are in the store to get it all done.

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CVS Transforms Consumer Health Experience via Workforce Scheduling

In this webinar recap, hear how CVS Health, an industry leader in pharmacy retail, optimized labor operations and ensured compliance with rules and best practices.

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WFM Video Insights: Managing Through the Branch Closure Process

Flexible workforce management software can provide the staffing and forecasting agility necessary to help you navigate the branch closure process.

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How Sally Beauty Holdings Achieved Their Store Operations Makeover

With a real-time store operations and workforce management software platform, Sally Beauty was able to meet the challenges of the pandemic head on, empowering their front-line employees and providing customers with a safe and comfortable retail experience.

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April 2021 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2021 onward.

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How Investing in Your Employees Improves Omnichannel Performance

Omnichannel-driven processes inevitably add to your front-line employees’ workload, making investments in front-line employees a critical part of any omnichannel strategy.

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How Omnichannel Retail is Transforming the Grocery Industry

Curbside pickup and other key omnichannel initiatives aren’t going to become less relevant as the pandemic comes to a close. Improving your store operations is critical to ensuring that you’re prepared for the future of grocery retail.

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How Shoe Sensation Hit Its Stride with Real-Time Task Management: Top Takeaways

In this webinar recap, check out how Shoe Sensation is using real-time task management solutions to not only simplify everyday processes, but also implement operational changes in response to COVID-19.

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March 2021 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2021 onward.

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Meeting Retail Customers’ Safety Needs During Another Disruptive Year

Investing in modern, mobile communications and real-time task management solutions will help you meet the new demands of another disruptive year, bolstering any efforts to provide for customers’ evolving safety needs.

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Improving the Retail Customer Experience with Appointment Booking

Appointment booking solutions are a great way to help you adapt to these changes, seamlessly managing on-site appointments while proactively managing occupancy and customer traffic.

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How Do Retail Employees View Store Operations?

With the start of a new year, many retailers are pushing forward with plans that have been accelerated by the events of the ongoing pandemic.

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February 2021 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from February 2021 onward.

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Examining the Retail Realignment: Top 3 Takeaways from NRF 2021

With COVID-19 posing a once-in-a-generation challenge, throwing an already turbulent industry into uncharted territory, much of the talk at this year’s NRF was how to remain resilient and agile in the face of extraordinary and difficult times.

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January 2021 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from January 2021 onward.

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Microsoft, Zebra and Reflexis Systems Collaborate to Seamlessly Connect Front-Line Workers at the Edge

Exciting news about Microsoft Collaboration with Zebra Technologies and Reflexis Systems to Seamlessly Connect Workers at the Edge!

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Video Insights: Exploring Branch Workforce Management – Multi-Site Scheduling

Reflexis is excited to continue our video series, with deep dives into key topics within the world of Workforce Management.

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How to Build a Culture of Employee Engagement

Frontline employee engagement is important for retailers, but what makes an associate engaged versus disengaged? How can you foster a culture that promotes in-store employee engagement?

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Stores: The Hub of BOPIS and Other Omnichannel Realities

Workforce management and task management technologies will help retailers successfully adapt their omnichannel services to the post-pandemic world.

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Virtual Reflexis Customer Event Brings Together International Retail Community

Over three weeks in October, hundreds of participants joined customer engagement, networking, and educational seminars, as part of the global Reflexis Connections Customer Event.

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December 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from December 2020 onward.

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Cultivating a Powerful and Effective Retail Experience

A retail execution platform that is easy-to-use, AI-powered, and proven to deliver high ROI is critical to creating a safe and effective experience for your frontline associates and your customers.

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How to Keep Associates Up-to-Date with AI

Traditional tools for retail forecasting, planning, and execution are often too slow to fully enable agile operations given the level of uncertainty. Artificial Intelligence (AI) can help bridge this gap and minimize disruption for the frontline.

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Keeping Frontline Associates Safe and Ensuring Compliance During the Pandemic

With the right real-time store operations solutions, you can ensure health and safety compliance, eliminating the risk of legal action and keeping both your employees and customers safe.

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How a Pushed Work Model Improves Branch Productivity

It’s time to switch your branch execution to a “push model” where activities are consolidated into a single system, intelligently prioritized, and pushed to employees when relevant.

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Choosing a Partner That Can Offer You More

Joining Zebra, Reflexis now has greater capabilities to solve the comprehensive challenges that retailers face in these unpredictable times. Can a point solution keep up?

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Tackling Disruption Head On: How to Foster More Agile Store Associates

In order to tackle disruption head on, retailers can also provide store associates with real-time store operations solutions that give them the ability to be more agile and responsive to rapidly changing circumstances.

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November 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from November 2020 onward.

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IHL Webinar Recap: How to Ensure Retail Success During the Holiday Season

Read this recap of the IHL Group/Reflexis webinar, and learn how real-time store operations solutions give retailers the agility they need to communicate effectively and ensure that holiday shoppers are safe in stores.

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How Retailers Can Prepare for an Uncertain Future

Since we know that further disruption is absolutely possible in the near future, retailers need peer-to-peer communication and intelligent workforce management in place to quickly adapt to rapidly changing circumstances.

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Video Insights: Exploring Branch Workforce Management – Forecasting

We’re excited to launch a new video series diving into key topics within the world of workforce management. In this first video, Robert Woolsey discusses forecasting—why it’s important, best practices for managing the process, and stratedies to make your forecasts more accurate.

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October 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from October 2020 onward.

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Overcoming Labor Scheduling Challenges in Warehouses & Distribution Centers

Intelligent technology supports associates at a time when labor scheduling is increasingly complex, matching the talents and skills of available associates to the demands of warehousing and distribution facilities.

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Running the Store of the Future in Today’s Retail Reality

Now that retailers have adapted their retail operations to the immediate challenges of the pandemic, many are starting to plan the store of the future—innovating store formats, layouts, and execution.

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male employee with mask stocking oranges

How Grocery Leaders Can Boost Employee Morale and Retention

By addressing operational areas with task management, mobile employee self-service, and workforce management solutions, you can make your frontline employees safer, empowered, and happier in their jobs.

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Male supermarket clerk wearing face mask using digital tablet to control supermarket's inventory

Prepare for Post-Pandemic Future Via Retail Workforce Management

With COVID-19 effects still pressuring the industry, many retailers continue to contend with labor management challenges. Retailers risk a decline in sales during the upcoming holiday season because they can’t maintain the proper front-line coverage.

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Podcast: Making Intelligent Decisions with AI-Powered Technology

In this podcast we talk to Ian Marshall, Reflexis Customer Success Director, about the benefits of AI-powered technology for retailers. Ian spent 18 years working for Toys “R” Us in various roles including Store Manager and now supports retailers to get the most out of their relationship with Reflexis.

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lawyers meeting labor law

September 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from September 2020 onward.

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Improving Employee Productivity and Retention with Cross-Store Scheduling

Intelligent, automated scheduling processes that enable cross-store scheduling not only ensure that labor schedules are precise and flexible, but also make them more transparent and equitable for all retail employees.

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7 Steps to Secure Branch Banking Communications

Given all of the recent challenges, have your managers and communications teams struggled to find effective, efficient and secure ways to communicate with your frontline employees?

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Doing More with Smarter Stores: Using Intelligent WFM to Control Labor Costs

By using AI-powered workforce management to improve labor budgeting, forecasting, and scheduling, you can optimize labor spend and make it easier to not only control costs, but also get the most out of your labor dollars.

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A Note from Prashanth Palakurthi: Zebra And Reflexis Combination — A Great Day For Susan

Almost 20 years ago we created Reflexis with one mission: to add joy to a store associate’s workday.

We gave the associate a name, Susan. Over the past 20 years, retail has undergone massive technological changes, as well as economic and generational upheavals…

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Where Are Banks Falling Short on Branch Efficiency?

The hardest part of a branch manager’s job is keeping the branch on top of the ever-changing operational and compliance demands. Simplifying these processes can unleash branch efficiency.

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The Road to Recovery: How Retailers are Optimizing Labor Spend

Recently, RIS News held a webinar discussion that looked at how AutoZone is using intelligent workforce management to create more accurate labor forecasts and implement quick changes in response to COVID-19.

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Anatomy of Employee Engagement

Employee engagement is a measure of employees focus, investment, and connection at work. In general, engaged employees are committed to their jobs, buy in to your corporate values or mission, and contribute reliably to the team.

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August 2020 Employments Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from August 2020 onward.

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What Your Branch Appointments Strategy Is Missing

Branch appointments enable you to support more complex sales and service conversations and build personal connections with clients. How can you offer customers easy, convenient, productive branch appointments, even during disruption?

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How to Simplify Ship-from-Store and Capitalize on Back to School Sales

By implementing real-time task management, you can streamline ship-from-store processes and ensure that your retail stores provide quick and effective online order fulfillment for your customers.

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Podcast: The Rise of Gamification in Retail

For this podcast, we spoke to Jon Seddon, Senior Solutions Consultant, at Reflexis to learn more about the importance of recognising employees and how gamification can increase motivation. Jon spent 12 years working at Waitrose & Partners and currently helps retailers all over the world to simplify operations, improve communication and optimise labour scheduling.

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3 Ways to Innovate Your Way Out of a Retail Downturn

Economic downturns make it difficult to meet customer expectations and stay profitable. However, for savvy retailers, a downturn also offers opportunities; by advancing your store operations, you can build retail success for decades to come.

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How C-Stores are Improving Operational Efficiencies and Refueling Their Recovery

This webinar recap explores how Cumberland Farms is using new strategies and innovative technology to optimize labor spend, improve employee retention, and streamline execution processes across all stores.

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Five Ways AI Can Power Branch Workforce Management Success

Forecasting is at the heart of efficient bank branch staffing and cost reduction. In a post-crisis banking world, branch labor planning and management will be more complex than ever, but AI-enabled tools can simplify these processes.

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How Grocery and C-Store Retailers are Addressing COVID-19 Challenges

Grocery and c-store retail has changed dramatically as a result of the COVID-19 pandemic. Many of these retailers have responded to these new challenges by implementing new strategies and technologies to improve their store execution, their labor operations, and the customer experience.

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How to Avoid Out-of-Stock Issues During Major Disruptions

Streamlining key store operations processes is essential to avoiding critical out of stock issues and ensuring that your customers have a safe and effective shopping experience.

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How to Manage Absenteeism at Retail Stores During COVID-19

COVID-19 will continue to impact the retail workforce for months to come. With an employee self-service solution, you can simplify the process of making adjustments to employee availability and labor schedules, reducing the impact of absenteeism and ensuring that associates can strike a work-life balance that works for them.

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How Fostering a Coaching Culture Improves Retail Store Execution

Retail success requires top-notch, professional-quality teamwork. Fostering a coaching culture often comes down to using the right tools that empower a collaborative environment by streamlining communication and simplifying how associates complete work in stores.

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All Dressed Up with Nowhere to Go: Reopening Retailers’ Inventory Dilemma

Retailers reopening their doors this summer are facing many store operations challenges, including a backlog of unsold inventory. Summer sales events are key to moving out this stock, requiring fast implementation and consistent store execution.

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Five Crucial Capabilities for Today’s Branch Inspection Needs

Regular branch inspection for security, compliance, and operations are a required way of life for financial institutions. In the current world, transitioning from error-prone manual processes, to mobile-first, intelligent tools is key for efficient and effective inspections.

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Fostering an Effective Customer and Associate Experience During Recovery

Retailers have already crafted plans and implemented strategies to ensure safety and cleanliness concerns are addressed, so that shoppers and associates are safe and comfortable in stores. Reflexis hosted a series of calls with our retail customers to foster information sharing as stores continue to refine their strategies.

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The Value of Retail Stores – How Covid-19 Has Been a Catalyst for Change

Now that stores are starting to reopen across England, their ability to adapt will once again be tested, as the social, economic and political environment continues to evolve into unchartered territory.

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Ensuring Flawless Retail Store Execution for Father’s Day

With real-time task management and real-time intelligent communication tools, you can quickly and effectively execute Father’s Day promotions and sales, giving your customers what they need to celebrate with their families.

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June 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from June 2020 onward.

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Your Future Nimble Branch Execution Is Here Now

Despite recent challenges, branches and branch employees can have an incredible impact on the retail bank’s success. It’s key to eliminate barriers to their success, including slow, inefficient legacy systems.

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Effective Branch Appointments for Today’s Customer Experience

Banks are facing many questions as they reopen branches for full service and normalize branch operations. New models are required to quickly deliver productive customer experiences while protecting both clients and employees, including mobile appointment booking.

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Q&A with Sucharita Kodali Of Forrester

Sucharita Kodali, VP and Principal Analyst at Forrester, was the guest speaker at a Reflexis Systems webinar titled The New Retail Landscape: Top Five Things Retailers Need to Know for Recovery. After the session, she answered four key questions about how technology can help customers and employees safely interact as retailers start to reopen.

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Adapting Your Retail Store Operations to Today’s New Normal

Successfully adapting your retail store operations to today’s new normal comes down to how efficiently communication can be sent across your organization, and how effectively new initiatives can be set up in stores.

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Rethinking Traditional Workforce Management Strategies

To understand what the future of retail could look like, we sat down with Chris Love, Managing Partner – Workforce Transformation at REPL, Oli Johnson, Co-Founder of Catapult and our very own Jon Seddon, Senior Solutions Consultant for EMEA at Reflexis.

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Why Agility Will Be Essential on the Road to Recovery

With the reopening of non-essential stores within reaching distance for many countries around the world, Reflexis joined with experts from Lush UK, Sacoor Brothers and OC&C to discuss what the road ahead will look like for retailers.

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May 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from May 2020 onward.

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Big Lots Shares Best Practices on Handling COVID-19

Like other retailers, the COVID-19 pandemic forced Big Lots to adapt to new and challenging circumstances. Recently, a panel of experts from Big Lots and Reflexis discussed best practices for recovering from the crisis.

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Retail Restart Realities – Safety at All Touchpoints

As retailers reopening, it’s key to identify potential risks to employee health and safety and eliminate hot spots. This means replacing high-touch systems like time clocks with touchless technology using facial recognition and voice control.

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What will your retail workforce look like on the road to recovery?

Join our webinar on Tuesday 26th May to hear from REPL, Reflexis and Catapult on how to create effective workforce management strategies for retail in a post-Covid-19 world.

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Improving Retail Store Operations to Ensure Clean and Safe Stores

While COVID-19 will certainly pose a challenge to retail organizations for months to come, it doesn’t have to prove disastrous for your store operations. By synchronizing communications and simplifying store execution processes, you can ensure that stores are consistently clean, providing a safe environment for your store associates and your customers.

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Reopening Stores with Social Distancing

As retailers begin to re-open, they are putting the highest priority on customer and associate health and safety, while complying with a maze of regulatory guidance that varies by state and municipality. A key requirement will be providing a store environment that supports social distancing protocols.

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Top 5 most important features of successful communication

Following our digital roundtable in partnership with Retail Week, Pets at Home, Sainsbury’s and Co-op, we’ve looked at some of the ways retailers are managing their employees.

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Essential for All Retailers: AI-Powered Workforce Management

These are uniquely trying times for retailers seeking to serve their customers via precise workforce schedules and optimized labor patterns. Workforce management solutions enhanced with artificial intelligence (AI) and machine learning (ML) technologies can help address these challenges.

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Effective Branch Employee Communications in Disruptive Times

During the fast-evolving COVID-19 crisis, banks need to enable secure and reliable communications with their branch associates to providing frontline staff the resources they need to effectively adapt branch execution.

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Streamlining Retail Communication in Times of Crisis

Effective, nimble communication across your retail organization is critical in even the easiest and simplest of times. Fostering engaged employees who are able to communicate in real time can help you ensure that new safety protocols are being put into place and high-priority tasks are being completed on time.

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April 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from April 2020 onward.

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Lessons from Essential Retailers As They Plan for Store Re-Openings

Reflexis CRO, Brett Friedman, shares his perspective on lessons from the field for retailers coming out of the current crisis.

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How Retailers Are Managing Stores During a Public Health Crisis

Over the last couple weeks, Reflexis has held roundtable discussions with a variety of retailers, all of which have modified their businesses in different ways to meet the challenges of our current public health crisis. Here are how they’ve adapted to the pandemic within a number of functional areas.

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Responding to the COVID-19 Pandemic – Project Tagging

It’s important to ensure that crisis communications and activities are organized and accessible. Tagging projects helps your leaders on the frontlines find the relevant information faster and without confusion.

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Responding to the COVID-19 Pandemic – Forms

Forms help you capture and record reliable information from the frontline in uncertain times. Learn best practices for using Forms to manage communications during the current pandemic.

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Responding to the COVID-19 Pandemic – Inspections and Surveys

Audit or inspection questionnaires can help you verify that emergency measures for customer and employee safety are executed correctly and consistently.

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March 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2020 onward.

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Responding to the COVID-19 Pandemic – Instant Messaging

During this fast-evolving crisis, communicating effectively to frontline teams can be difficult; mobile, peer-to-peer instant messaging can help alleviate the challenge of reaching employees in the face of store closures and remote work arrangements.

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Responding to the COVID-19 Pandemic – Broadcast Messaging

Broadcast messaging is a useful tool for crisis communication. This is the first post in a series of practical strategies to simplify execution of COVID-19 related policies, procedures, and processes.

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EuroShop 2020: What’s Most Important to Retailers?

Reflexis took a close look at the trends highlighted at EuroShop this year and how they can be implemented across store operations from head office through to the shop floor.

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Adapting Your Retail Operations Strategies to the Rise of Ecommerce

With ecommerce taking up a larger percentage of retail sales every year, it’s important to prepare for the impact that this will have on your brick-and-mortar stores.

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February 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from February 2020 onward.

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How to Effectively Implement Omnichannel Services at Grocery Stores

Omnichannel services are becoming more important to grocery shoppers, which means that implementing them needs to be as seamless and flawless as possible. With a single platform of task management and workforce management solutions, omnichannel services can be executed effectively from day one.

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Workforce Management Trends to Watch in 2020

As the new decade brings changes to customer expectations, regulatory compliance, and in-store technology, retailers are adjusting their workforce management strategies to optimize staffing for this evolving retail landscape.

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January 2020 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from January 2020 onward.

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How to Craft an Intelligent Retail Strategy

Intelligent retail is about working towards two key goals: simplifying store execution and labor operations processes, and making data-driven best practice decisions to improve store performance. Achieving these goals comes down to the tools you’re putting in place to support store managers and associates, ensuring that everyone is completing the right tasks at the right time.

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NRF 2020: 3 Key Takeaways About the Importance of Stores

Our key takeaways from this year’s NRF revolve around the importance of the store. With today’s customers expecting seamless in-store experiences, NRF was dominated by discu­ssion of how to make stores more intelligent and more exciting than ever before.

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December 19 Labor Law

December 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from December 2019 onward.

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Q Comm Blog

6 Ways Reflexis Q-Comm Streamlines Communication

Using Q-Comm as a centralized approach to communication ensuring that everyone receives the information they need when they need it, increasing compliance rates, how quickly projects are completed, and accountability across your organization.

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Creating an Excellent Black Friday Customer Experience

Early signs point to customers spending record amounts this holiday season and brick and mortar locations are still the center of holiday excitement. We just have to continue to evolve, plan, and anticipate more than ever to meet the every-day evolving needs of our customers.

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Building an ROI Case for Branch Workforce & Productivity Solutions

As banks reshape and restructure their distribution networks for their customers, upgrading and streamlining workforce management and productivity for the branch becomes a key element in a successful branch transformation strategy.

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Make Your In-Store Operations Stand Out for Black Friday

Brick-and-mortar retailers are looking at strategies to make their Black Friday promotions stand out without burning out sales staff too early or giving in to holiday fatigue, by simplifying work for associates and balancing the added workload.

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November 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from November 2019 onward.

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Leverage Artificial Intelligence to Optimize Labor Scheduling

With so many variables affecting the accuracy of labor scheduling—customer traffic, store workload, employee skill set, and more—it takes an intelligent solution analyzing all of this information in real time to truly optimize employee schedules.

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5 Minutes – How This Little Number Can Have Huge Consequences

It takes just 5 minutes to make a cup of tea, to chat to a colleague, to fire off an email or to catch up on the day’s news. It also takes just 5 minutes to lose a customer – possibly forever.

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October 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from October 2019 onward.

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Reducing Turnover by Improving Employee Engagement

Employee engagement is a key metric for any retailer today; engaged employees sell more, complete more tasks during their shifts, and are far less likely to leave their jobs and search for positions elsewhere.

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The EMEA Customer Forum 2019 – What You Missed

The Reflexis Customer Forum is designed to allow us to give back to our customers and to provide an environment where they can network with each other, hear real life success stories from their peers and build on their understanding of how Reflexis is investing in the future of brick and mortar retail.

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Meeting Your Customers’ Omnichannel Expectations

Most customers now expect to be able to shop across channels seamlessly, and to have an in-store experience that is as convenient and simple as their experience online. This means that your omnichannel services have to be flawless from beginning to end.

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September 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from September 2019 onward.

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How Advanced Analytics Can Revolutionise Your Store Operations

The retail landscape is one that is constantly changing. Predicting and acting on those changes is key to maintaining store operations and ultimately creating more profitable stores.

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The Bank Procurement Manager Dilemma

A common refrain from procurement and vendor management teams is that screening and onboarding a new vendor is lengthy, arduous, and complicated, but streamlining this process enables you to bring in innovative partners.

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August 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from August 2019 onward.

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What You Missed at Reflexions 2019, Days Two and Three

Reflexions is the best Intelligent Retail event of the year, bringing together top retailers and industry experts. Here’s the highlights from Days Two and Three.

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What You Missed at Reflexions 2019, Day One

Reflexions is the best Intelligent Retail event of the year, bringing together top retailers and industry experts. Here’s the highlights from Day One.

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What are the Benefits of Applying Six Sigma in Retail Store Operations?

Applying Six Sigma in retail can increase customer satisfaction, but to do so, it is the methodologies and elements that are important, not the target itself.

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The Rise of Retail AI

Retailers are now starting to use Artificial Intelligence more commonly to power the intelligent, ongoing enhancement of business forecasting algorithms.

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Visit the Reflexis Knowledge Center

The Knowledge Center contains a wealth of information on all Reflexis products that you can use to maximize the effectiveness of your solutions.  It’s easy to navigate and is accessible by clicking the “Customer Support” link at the top-right of the ReflexisInc.com homepage.

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writing law outside courthouse

July 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from July 2019 onward.

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Solving the Challenges of Omnichannel Retail

Understanding the impact that omnichannel services will have on your organization is key to making them work for your customers. Real-time retail and labor planning are key to success.

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Empower Store Associates With 360’ Customer Data to Improve In-Store Sales

How much more could retailers sell in-store if they really knew each individual customer before their associates engage? Technology—including the Internet of Things (IoT) and customer data platforms—are providing new ways to use customer data in high-end retail.

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Unlocking Productivity and Engagement through Early Wage Access

Retailers that prioritize and deliver financial wellness benefits, including early wage access, for their employees see improved productivity and retention.

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Branch banking forecasting and scheduling experts analyze scheduling and revenue.

Drive Revenue with your Branch Scheduling Processes

Many branch banks are updating their scheduling models and processes to ensure they’re driving revenue, improving efficiency, and increasing employee satisfaction.

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Streamline Labor Compliance

Retail workforce management systems need to be flexible enough to accommodate a highly dynamic environment, while retaining an engaged, knowledgeable in-store workforce and juggling the wide range of compliance concerns.

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Branch Banking Strategies for Market-Level Scheduling

There seems to be gap between how banks approach market-level scheduling, like using float pools and float pool managers, and the best practices and technology used in other industries. We recommend some strategies to overcome these gaps.

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Multi-generation retail associates are stocking a carpet and furniture store.

How to Foster a Cross-Generational Retail Workforce

As Gen Z enters the workforce, retailers can ensure that their Gen Z store associates work seamlessly alongside their older colleagues, using mobile communications and team-building to bridge generational differences.

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3 Reasons to Join the Next Reflexis Customer Advisory Board Meeting

Our Customer Advisory Board Meetings have been a great way to foster collaboration, providing a space for customers to meet, learn, and voice their own ideas about the products they use.

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male employee on tablet at apparel store with female browsing in the background

Cultivating Growth for Your Gen Z Workforce

There are more members of Generation Z working in your retail stores than ever before. That means that, to engage them in the workplace and develop their career skills, it’s vital to look at what they personally want to get out of their job.

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How Your Customers Benefit from Next-Gen Workforce Management

Implementing Next-Gen Workforce Management, or WFM with advanced capabilities that address the broader scope of work in stores, can improve the interactions your customers have with associates, as well as their shopping experience in your stores.

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3 Key Takeaways from RetailEXPO 2019

This year at RetailEXPO 2019, a major retail event in Europe with over 15,000 retail attendees, we heard a great deal of discussion about the future of retail and how to adequately prepare for it. How do retailers provide customers with the convenient, omnichannel experience they desire?  What tools are out there to make a retailer’s shopping experience stand out amongst the rest?

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Keys to Retail Workforce Success

With the right retail workforce management solution you can improve employee satisfaction, optimize your labor operations, and simplify scheduling for managers. So how do you find the best solution for your organization?

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CBA Live Recap – Where Do Branches Go from Here?

The Reflexis Banking Team joined industry leaders at CBA Live 2019 to explore new trends and developments in retail banking. A key theme was being able to adapt and optimize staffing across all branches in the network with cutting edge tools for success.

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April 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from April.

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Benefits of the New Reflexis Knowledge Center

To ensure that you can maximize ROI with Reflexis solutions, we’ve created the Knowledge Center, the new and most efficient way for Reflexis customers to access the relevant documentation they need. Through the Knowledge Center, each solution within our single platform will have the latest documentation easily accessible.

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retailer associate on tablet

How to Engage Your Generation Z Store Associates

With Generation Z now as old as 22, most retailers are now employing many of them as store associates and managers. This makes it increasingly important that retailers understand who Gen Z is, what they expect from their retail employment, and what can be done to ensure their success in the workplace.

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Branch Banking Is Ripe for Innovation

Current research shows that bank branches are still alive and well, despite predictions otherwise. In fact, the industry is ripe for innovation to meet customer needs in the digital age.

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Employment Law and Regulations

March 2019 Employment Law and Regulations Update

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March.

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Mobile Solutions Power Retail Success

Mobile technology can help retailers streamline and simplify. We rely on our personal devices to navigate, plan, and connect on the go. How can you get those same mobile benefits in your stores?

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Easter Branch Banking

Branch Banking Is Dead, The Easter Bunny & Other Myths

The idea that the branch is dead is an urban legend—a scary story that’s fun to repeat, but not worth putting too much stock in. Letting go of this and other myths enables banks to transform branch experiences and optimize staffing.

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Employee Scheduling Manager with Associates

Scheduling Processes that Help Drive Revenue

Your labor scheduling processes ideally empower your stores to maximize sales while controlling labor costs, but this can be easier said than done. Many retailers are looking for ways to update their scheduling processes to ensure they’re driving revenue and adding to the bottom line.

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Scheduling Time Studies Reflexis Stopwatch

Agile Scheduling Trends: The Evolution of Time Studies

Many businesses still struggle with executing time studies that provide meaningful and accurate data. As a result, there’s been a shift to more agile approaches that use internal crowd sourcing to provide real-time data and up-to-the-minute insights, so that your labor model is always accurate.

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Our 3 Takeaways from EuroCIS 2019

At EuroCIS this year, there was a great deal of discussion about the future of retail: what it looks like, what it means, and what retailers will need to succeed. The consensus was that success will come down to how effectively retailers can transform their organizations, executing new and interesting initiatives while streamlining their store and labor operations.

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Employment Law and Regulations

January and February 2019 Employment Law and Regulations Update

In this month’s article, we’ve included notable changes in United States regulations from January and February. As you can understand, this list of new laws and regulations is not exhaustive, nor is it intended as legal advice. Reflexis strongly recommends you consult with your legal counsel regarding any substantive employment law and regulation changes that may affect your organization.

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Why You Should Focus on Capacity Planning

Focusing on capacity planning, where retailers measure and distribute projects to stores based on budget, staffing levels, or other metrics, is one way to avoid falling victim to these issues. Capacity planning ensures that your stores are optimizing their store execution and that store associates can properly complete everything that needs to be done in the store.

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Store Associate Engaged Mobile Solutions

Three Strategies to Empower Engaged Store Associates

One factor that often contributes to retention is how engaged your store associates are.  When store associates are more engaged, they’re less frustrated, more helpful, and they sell much more. Engaged store associates are able to easily execute daily tasks, provide customers with helpful, actionable information, and work productively through their shifts.

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Branch Banks Mobile Scheduling Workforce Management

Why are Banks Falling Behind on Mobile Scheduling and Workforce Management?

Mobile scheduling and employee self-service aren’t just minor conveniences for branch employees, they’re a powerful driver for employee engagement and retention. Branch staff can view their schedules in advance, adjust availability, and bid to swap or pick up shifts to meet their needs.

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Keeping Retail Love Strong at Valentine’s Day

Valentine’s Day has traditionally been a global holiday, with people feeling the love across much of Europe and the Americas, but there have been fewer celebrants in recent years. Although participation has been declining, according to new research released by the National Retail Federation and Prosper Insights & Analytics, spending for the holiday continues to increase.

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3 Strategies for Solving Your Labor vs. Workload Puzzle

I recently spent four great days at the FMI Midwinter Executive Conference talking to leaders in grocery retail about what they are seeing in their stores and in the market. They all had unique and compelling stories to tell, but everything pointed towards some specific trends.

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Four Lessons Branch Banks Can Learn from Retailers

The Reflexis Banking team recently had the opportunity to attend NRF 2019 – Retail’s Big Show. Held annually in January, this show sets the tone for retail in the new year, with the presentation of new solutions, trends, and insights from industry leaders.

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Top Four Retail Lessons from NRF 2019

The NRF Big Show sets the tone for retail in the new year, with innovative new solutions being announced and insights from industry leaders being shared. We identified four key lessons from NRF 2019 that you can use to improve customer engagement, offer unique in-store experiences, and unleash the power of your store associates.

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reflexis nrf booth

NRF 2019 in Review

Reflexis is excited to wrap up another successful year at NRF 2019, Retail’s Big Show. With three days and thousands of retailers, exhibitors, and retail professionals, there’s a lot to take in at the show, so check out the highlights from Reflexis.

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The Future of Convenience Stores: Customer Experience and Community Engagement

Convenience stores are facing increased competition from Quick Service Restaurants (QSRs), dollar stores, and mini-marts opened by larger grocery and pharmacy chains.

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Retail Technology vs Store Operations: How to Innovate with Simplicity

Time is money, especially in a fast-paced retail setting. Store associates drive sales by creating a positive customer experience, keeping shoppers engaged and informed, and directing them to value-added purchases.

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3 Takeaways from Reflexions 2018: Winning with NextGen Stores

Amidst the narratives of “retail apocalypse” and the death of brick-and-mortar stores, Reflexions 2018 had a different narrative: optimism about the future of the store.

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How Retailers Can Tackle Predictive Scheduling Laws

If you haven’t yet heard about predictive scheduling, you certainly will soon.

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How to Optimize Your Omnichannel Services

Brick-and-mortar stores will always be vital to a retailer’s business. We hear talk of a “retail apocalypse”, of customers going to Amazon and abandoning the shopping practices of old, but the majority of American consumers still want the experience offered by brick-and-mortar stores.

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reflexions 2017 prashanth presentation

How User Group Conferences Improve Your Company and Your Career

Everybody wants to succeed at their work. They want to bring forward new ideas that can help their company innovate, and they want to improve their own careers by growing their networks and gathering new ideas.

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How to Engage Store Associates with Workforce Management

Whether it’s the challenges that come with having an irregular schedule or the high turnover that comes from those challenges, store associates struggle when faced with inconvenient and ineffective schedules.

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Benefits of the Connected Store Associate

These are the next-generation of store associates with the power of real-time store operations solutions at their fingertips – better for the employee, store and customer.

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How Does GDPR Affect Retailers?

Since the last Data Protection Directive was established over two decades ago, it’s clear that not enough focus has been placed on protecting personal data and respecting the rights of the data subjects themselves. With the growing power of the internet and its enormous effect on how data is used, there comes a need for new regulation.

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How Retailers Can Profit From Winter Weather

Winter storms and bomb cyclones have been battering the Northeast all winter. As snow piles on top of cars, as electricity goes out, and as temperatures dip below freezing, customers’ day-to-day lives are affected, whether it’s the need to stay warm or the need to shovel driveways.

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RSR Research Guest Blog: Time for Better Employees

If you read our recent benchmark report on workforce management, which we called Building A Better Workforce: What Will It Take?, you were exposed to a thoughtful piece of research that read, hopefully, in a measured tone that’s appropriate for a research report.

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How UK Retailers Can Do More With Less

Even though most retailers in the UK benefited from strong sales over the Christmas period, they have many hurdles ahead of them.

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Making Retail Experiential for Valentine’s Day

When we think of Valentine’s Day, we think of gifts. From diamond rings to flowers, boxes of chocolates to stuffed animals, gifts are still flying off of shelves around Valentine’s Day. But as the spending power of Generation Z and Millennials continues to grow, these gifts are beginning to change.

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How Sporting Goods & Apparel Retailers Can Ride the Post-Super Bowl Rush

Super Bowl LII has come and gone. The New England Patriots were the favored team going into the game, but the Philadelphia Eagles were able to conquer in the end. But just because the Super Bowl is over doesn’t mean that retailers can relax.

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How Grocery Retailers Can Succeed this Super Bowl Sunday

Game Day is upon us. You can feel the excitement in the air. Eagles fans hope for an underdog win, that they’ll be able to grab their first Super Bowl win in franchise history. Patriots fans hope to cement their dynastic legacy, looking for their sixth Super Bowl victory since 2001.

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Unleashing the Power of Store Associates

Reflexis changed its logo earlier this week. I’d like you to know the why and the what.

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Enabling Real-Time Retail with the Internet of Things

Retail is changing, and that change is only going to accelerate.

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How Can Luxury Retailers Thrive in Today’s Retail Environment?

Retailers in all verticals are having trouble adapting to the shifts in retail today, but luxury brands have their own distinct set of challenges.

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The Value of Customer Experience in Light of the United Airlines Disaster

It’s easy for inconsistencies to devolve into a Public Relations (PR) disaster.

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Implementing an Experiential Retail Model

Experiential retail can provide a massive advantage over online retail. But, brick and mortar retailers must find ways to free up store associate time to implement these great experiences. Walking into a store should evoke excitement. Maybe it’s the greeting from a smiling, attentive store associate. Perhaps it’s the beauty tutorial that they’re hosting in […]

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Step #2: Automate Labor Scheduling

An automated labor management system can work wonders on a Retailers budget by optimizing labor spend, saving managers time, and preventing hefty fines for breaking labor and union rules. This is the second in my five-part series on best store operations practices covering how to thrive when prices drop. In the previous blog, I dove into [...]

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Engagement, Retention, and Training of the Future Workforce

Introduction The rapid change in consumer demographics, preferences, and shopping behavior is hardly a secret in the retail and consumer goods industry. As of 2015, Millennials outnumber Gen X’ers in the workplace by nearly 20%. This demographic shift poses new challenges for employers as they strive to train and retain their retail workforce. Retailers often [...]

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Using Analytics to Optimize Operational Efficiency

Introduction Over the past few years, retailers have taken on operational optimization initiatives across their network of stores with the goal of reducing costs by squeezing labor budgets. This often leads to poor customer service and demotivated store employees. Instead, the focus should be on making stores more efficient by taking a holistic view of [...]

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People, Process, and Technology are Enablers for the Smart Store of the Future

The world of Retail is continuously changing and evolving. Today, traditional brick-and-mortar stores receive a constant stream of doom and gloom predictions that online pure-plays, such as Amazon, are the way of the future. While this may sound ominous, the fact is, according to an analysis of the U.S. Census Bureau data, that by 2030, [...]

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Step 1 – Streamline Communications and Improve Execution

An effective store execution platform works wonders on store performance and task compliance; ensuring that your stores provide the best possible customer experience, every time. In our last blog, I outlined how retailers can achieve a consistent, positive in-store experience in five steps. I covered: Streamlining communications to improve execution Forecasting which days will have peak [...]

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5 Steps to Thriving When Prices Drop

The Wall Street Journal recently reported that sliding food prices are putting pressure on grocers. Grocers can succeed by attracting customers and increasing their average basket size per trip. Keep reading for 5 steps to do so! Over the past year, commodity prices have dropped. This has given grocers the space to discount prices to […]

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Best Labor Scheduling Practices for Companies to Navigate Wage Increases

Minimum and “living” wages are going up. These changes highlight the need for retailers to have up-to-date automated workforce management solutions to control labor costs and improve productivity and profitability. Labor costs are one of the largest controllable expenses in Retail. For a typical retailer, labor costs average 10-20 percent of revenues. Other industries, such [...]

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Retail IT Getting Ready for Take Off

In retail, speed matters. Customers favor retailers who can get them through the line fastest, deliver their orders quickest, and get them the help they need at the drop of a hat. Speed is critical when it comes to implementing new technologies. Retailers, as a whole, have limited budgets when it comes to investing in [...]

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6 Steps to Reaching Omni-Channel Excellence

Omni-Channel initiatives are now standard practice for retailers. A majority of customers have come to expect a good, seamless experience across all channels. Unfortunately, retailers are struggling to meet these expectations.  For example, according to Cognizant’s RIS News 2015 Shopper Survey, 30% of shoppers use “Buy Online, Pick Up in Store” (BOPIS) more than once a month. But [...]

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How Retailers can Improve Profits & Service with Omni-Channel Fulfillment

How Nordstrom, and other retailers, can Improve Profits and Customer Service with Better Omni-Channel Fulfillment Reflexis Blog Omni-channel retailing — or as some people are increasingly saying, “Retailing” — is complex and can increase costs for retailers. Here are a few ways retailers can improve store-level fulfillment to increase profits and customer service. Retail has [...]

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Reflexis StorePulse® Real-time Store Execution and Reflexis Task Manager™ Now Available on Windows 10

Reflexis StorePulse Real-time Store Execution Software Enables Retailers to View and Respond to Store Operations, Omni-channel, and Customer Demand Alerts on Windows 10 across PCs, Tablets, and Phones. Reflexis Task Manager Software Also Available on Windows 10 Driving Consistent Execution of Go-To-Market Strategies.   Today’s touch screen generations expect mobility. We all do so much […]

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Driving a Consistent Brand Experience across a Retail Banner

Providing a consistent brand experience in all stores is essential. Technology can play an important role in helping to ensure a consistent customer experience.   I recently had a conversation with a major fashion retailer with more than 600 stores during which we discussed the importance of driving a consistent brand experience for customers across […]

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How Much Do Your Stores Matter?

A recent survey of retailers reveals the top causes for failure to execute customer engagement and omni-channel strategies. It also highlights why retailers need a real-time store execution solution on mobile devices. Retailers give high value to processes such as “Buy Online, Pickup in Stores,” “Reserve Online, Pickup in Stores,” and “Ship from Stores.”  Unfortunately, […]

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Reflexis Customers’ Award Winning Implementations

Reflexis customers have won a variety of awards from independent trade magazines for their implementations of labor scheduling, task management, and other solutions. At the recent Reflexions 2014, the annual users group conference held in Las Vegas, 10 retailers and Quick Serve Restaurants presented on the ROI their companies have realized after implementing Reflexis solutions. [...]

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How to Solve the Store Operations Challenges of Today and Tomorrow

An IT and store operations veteran looks at how to solve retail’s current and future challenges in the aisles. When I think back to when I was a store manager leading a 70,000 sq. ft. supermarket with more than 200 employees, doing about $800,000 in sales per week, I had a long list of responsibilities [...]

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A Baker’s Dozen of Additional Retail Influencers

If you're interested in following the Twitter posts or blogs of "influencers" in the retail world, below are a few more to add to the recent "Top 50” list published by Vend. Point of Sale software provider Vend recently published a list of the "Top 50 Retail Influencers," which is described as a compilation of [...]

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Everyone’s Talking Big Data: But What About Best Actions?

Big Data is Big News. But What Are People Actually Doing About It? Here are a few ideas how Store Operations could benefit. The world creates 5 exabytes of data every 2 days, which is roughly the same amount of data created between the dawn of civilization and 2003, Google CEO Eric Schmidt said famously [...]

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