Webinars & Events

Fireside Chat: How Sally Beauty Holdings Achieved Their Store Operations Makeover

This discussion will explore how Sally Beauty Holdings implemented their omnichannel transformation plan by:

• Achieving real-time visibility into store execution and labor productivity
• Streamlining communication and store execution across the organization
• Simplifying labor scheduling processes with intelligent workforce management

How CX Drives Revenue Through Colleague and Customer Engagement

Join this webinar with Reflexis partner Maze to learn more about their customer insights app and hear from home and garden retailer Plantasjen, who will be sharing how they collect customer data at store level on a daily basis to ensure continuous service improvement.

How CVS is Transforming the Consumer Health Experience with Streamlined Labor Scheduling

Register today for this webinar and discover how CVS Health, a key provider of  essential goods and COVID-testing during the pandemic, enabled optimal staffing with labor scheduling technology.

Ensuring Store Safety and Compliance with Mobile Auditing Technology

In collaboration with Retail Week and Retail Trust, we recently undertook a survey of 500 retail workers. We discovered that 75% felt that their roles had become more complex since the pandemic, with 56% citing new customer and personal safety compliance measures as the main areas of added complexity.

How to Communicate with Today’s Generation of Frontline Workers

Join our short and insightful coffee break discussion to learn about technology that can help:

• • Provide a single unified experience for communication and task assignment
  • Reduce the costs associated with disparate communication across the enterprise
  • Gain access to insights and trends from structured communication data

How Shoe Sensation Hit its Stride with Real-Time Task Management

Dave Schoengart, CEO of Shoe Sensation, will discuss how they:

• Eliminated e-mail and other outdated forms of corporate-to-store messaging by funneling all communication through a real-time task management solution
• Improved visibility across the organization into task completion status
• Simplified execution processes by consolidating over 200 forms

How to Improve Store Communications and Overcome Inefficiencies

Join this webinar to learn how the right communication solution can:

• Provide a single platform for business-critical communication to reach employees at all levels
• Offer a secure and auditable platform for complete peace of mind
• Allow employees to communicate without having to exchange personal numbers or email addresses

Betrokken en gemotiveerde retail medewerkers

Schrijf u in voor deze korte koffiepauze chat waar wij de voordelen van ESS bespreken voor zowel managers als medewerkers.

How Real-Time Store Operations Solutions Can Increase Digitalization & Efficiency

Learn how Maxima Latvija are working with Reflexis, now part of Zebra Technologies, to increase digitalisation in 180 stores for 7,400+ retail employees. Kristaps will share transformation of legacy processes and best practice change management that has supported the deployment of Real-Time Task Manager and Q-Walk.

This on-demand webinar is in German.

Banking Innovation Forum & EXPO

The 12th Global Banking Innovation Forum & Expo is a must-attend event for bankers from all over the world, with a strong educational program based on leading banks case studies, various networking opportunities: formal and informal, and a great EXPO hall with world’s most innovative existing FinTech solutions to date.

Coffee Break Webinar: Empowering & Engaging Retail Employees

Learn how you can:

• Give store managers 8 hours back every week
• Allow managers and head office staff complete visibility of schedules and approvals
• Empower employees with the ability to easily swap and change shifts, report sickness and request holidays
• Increase employee satisfaction and retention

The Future Of Branch Banking

Join our Digital Debate – The Future of Branch Banking where Andrzej Pyka – Chief Retail Transformation Officer – Santander Bank Polska, Brian Wallace – General Manager of Banking, Reflexis, and Dominic Hirsch – Managing Director RBR discuss the trends and opportunities to maximize the return from the branch network.

2021 Branch Banking Planning: Key Trends to Boost Performance

Kevin Miller EVP, Retail Banking at TCF Bank, and Brian Wallace, General Manager of Banking at Reflexis, discuss some key trends in retail banking and how bankers can improve branch performance.

Leveraging Pandemic Lessons Learned to Ensure Holiday Success

Greg Buzek, President of IHL Group, and Jennifer Myers, Solutions Consultant for Reflexis, will discuss:

• Industry statistics from back-to-school sales and forecasts for holiday
• Operationalizing reshaped processes including curbside pickup, BOPIS, appointment booking, and more
• Ensuring frontline workers are safe, comfortable, and productive

Reflexis Connections

Hosted by Reflexis, this exciting digital event is a great opportunity to network with retail peers and learn how innovative new technologies can help you optimize your retail store operations. With a fun networking hour and sessions on Real-Time Task Manager, Workforce Scheduler, and Advanced Analytics and Reporting, Reflexis Connections will give you the tools you need to drive success in these uncertain times and beyond.

4 Strategies to Get More from Your Branches in a Digital World

Please join us for a moderated discussion with Andrew Hovet, Director, Distribution and Sales Management of Novantas and Brian Wallace, General Manager – Banking of Reflexis on the challenges facing branch banking in 2021 and beyond, and the key opportunities to improve returns from your branch network.

CBA LIVE 2020

Entering its 11th year, CBA LIVE is the must-attend event for the retail banking industry. More than 1,700 senior bankers and industry leaders gather from across the country to experience this premier event. CBA LIVE offers top-notch programming tailored toward professionals motivated to learn new trends and share ideas with the most influential decision makers in the business.

AutoZone’s Road to Optimization – How They Improved Labor Scheduling and Reduced Labor Costs

Discover how AutoZone, a leading auto parts retailer with over 6,000 stores, improved labor compliance and optimized labor scheduling by implementing intelligent workforce management across all stores.

How Cumberland Farms Improved Store Communication, Labor Scheduling, and Brand Consistency Across the Organization

Learn how Cumberland Farms, a banner of EG America and a leading convenience and fuel retailer with over 500 locations, streamlined store execution and labor operations across their organization, and expanded their technology solutions across EG Group UK and EG Australia.

How Superior Branch Execution Drives Customer Engagement & Efficiency

Join the webinar as our guest speakers, Peter Wannemacher, Principal Analyst at Forrester Research, Michelle White, VP Workforce Planning JP Morgan Chase, and Brian Wallace, General Manager of Banking at Reflexis share best practices and strategies for banks to consider in a post-COVID-19 world.

Getting the most out of that reopened branch

Brian Wallace, general manager for banking at Reflexis Systems, joins with insights on what financial institutions can learn from the COVID-19 experience in making their branch operations more efficient.

P.L.A.N. for the Next Wave of Challenges in Grocery and C-Store Retail

Join our panel of retail experts for a roundtable discussion on these store operations challenges. Our panelists will explore the strategies, best practices, and technology solutions that will help grocery and c-store retailers succeed.

Store Communication in Times of Crisis

In this Digital Talk, you will receive practical tips and learn new ways to support store operations:

• How can you inform your employees and colleagues faster and better in a crisis?
• How can you avoid misinformation?
• Which technologies support you in the communication between management and employees?
• How do you adapt to fast onboarding of new employees?

This on-demand webinar is in German.

What Will the Retail Workforce Look Like After Covid-19?

Join this webinar to hear from Reflexis, REPL and Catapult on creating effective workforce management strategies for retail in a post-Covid-19 world.

Solución de Planeación y Gestion de Citas para atención de Clientes y Entregas: Appointments™

La Gestión de Citas (Appointments) de Reflexis, brinda herramientas vitales para el exitoso funcionamiento debido a la nueva “normalidad” y funcionalidades avanzadas para el futuro que se aproxima:

• Control de gestión y uso de recursos y tiempos en tienda
• Creación de filas virtuales
• Reservas de servicios
• Programación de recogida en puntos asignados de la tienda

The reopening of stores: How will retail rise to the challenge and come out stronger?

The coronavirus pandemic has created immediate and profound changes in how retailers are able to do business, with all non-essential stores temporarily shuttered. When they do reopen their doors, it won’t be business as usual. Retailers will need to adapt their operations and spaces to keep their colleagues and customers safe, while demand and spend will be impacted by changes in consumer behaviour.

Driving Operational Agility and Efficiency in Branch Execution

To help banks understand how solving these current challenges can power future branch performance, our Brian Wallace has partnered with Essex Lake Group to create a webinar. We’ll explore the following:

• Current challenges with branch execution and agility magnified by COVID-19
• Benefits of modern software solutions in improving branch execution
• Future economic opportunity of solving these challenges with even more advanced solutions

Store Operations Lessons Learned from An Essential Retailer: How Big Lots Addressed COVID-19 Challenges

This discussion will focus on:

• How they’re leveraging frontline communications to rapidly adapt to changing field conditions
• Ways retailers can best adapt in disruptive times
• Tools and processes that are essential to addressing changing business and consumers patterns

Solve Labor Scheduling Challenges with AI-Powered Workforce Management

This On-Demand event outlines how AI-powered forecasting dramatically improves schedule accuracy to drive operational improvement for essential, non-essential and partially open retailers.

Communicating With Frontline Colleagues in Times of Crisis

The cornerstone of any organisation’s success, communication is even more important in times of crisis. This digital panel discussion will help retailers understand:

• How to keep colleagues well informed and on-side during a period of crisis
• How to use tech to bridge the gap between leadership and workforce
• How to maintain visibility of new starters and support their rapid onboarding

Driving agility in your branch workforce and communications during a crisis

Join Brian Wallace, General Manager of Banking at Reflexis and Holly Hughes, CMO at BAI as they share insights and best practices during this challenging time.

Communicating Effectively In Crisis and Recovery

Quick and accurate communication with stores, associates, and managers is critical during any crisis.  Join our webinar to learn best practices on communicating effectively during times of crisis, and share the strategies you’re using to help your employees meet current needs.

Optimizing Bank Branch Performance: 2020 Staffing & Productivity Trends

Our banking experts will explore questions around four key areas:

•  COVID-19 Response Opportunities
•  Level/Geographic-Based Scheduling
•  Integrated Appointment Setting
•  Branch Activity Management

Retail 2030: The Future of the Store

Join this Essential Retail webinar, sponsored by Reflexis, to discuss how the store is going to change in the next ten years.

2020 Trends in Branch Workforce Management and Productivity

Hear David Kerstein from Peak Performance Consulting Group, Suvarna Krishnan and Ron Wellman from Reflexis discuss key trends in branch workforce and productivity.

Drive Smart Decisions With Workforce Management

Join Trevor White, Analyst at Nucleus Research and Scott Simonton, Senior Solutions Consultant at Reflexis as they discuss key areas workforce management solution leaders focus on to help organizations provide a superior customer experience.

How Fanatics Scored With Task Management

Discover how Fanatics, a leading sports merchandise retailer with over 300 online and offline stores, achieved consistent and effective communication, timely execution of merchandising projects, and trackable results that continue to have positive impact on its store operations.