As retailers continue to hire more Gen Z employees, it’s critical to figure out how best to meet their specific needs. Taking steps to keep your Gen Z staff engaged, productive, and happy will ensure success for your organization for years to come.
Implementing Next-Gen Workforce Management, or WFM with advanced capabilities that address the broader scope of work in stores, can improve the interactions your customers have with associates, as well as their shopping experience in your stores.
This year at RetailEXPO 2019, a major retail event in Europe with over 15,000 retail attendees, we heard a great deal of discussion about the future of retail and how to adequately prepare for it. How do retailers provide customers with the convenient, omnichannel experience they desire? What tools are out there to make a retailer’s shopping experience stand out amongst the rest?
With the right retail workforce management solution you can improve employee satisfaction, optimize your labor operations, and simplify scheduling for managers. So how do you find the best solution for your organization?
The Reflexis Banking Team joined industry leaders at CBA Live 2019 to explore new trends and developments in retail banking. A key theme was being able to adapt and optimize staffing across all branches in the network with cutting edge tools for success.
To ensure that you can maximize ROI with Reflexis solutions, we’ve created the Knowledge Center, the new and most efficient way for Reflexis customers to access the relevant documentation they need. Through the Knowledge Center, each solution within our single platform will have the latest documentation easily accessible.
At its most basic, a next-gen workforce management solution is one that enables you to simplify retail complexity. The advanced features help you streamline scheduling for store associates and store managers, improve labor forecasting and analytics, ensure compliance with labor regulations, and improve employee retention.
With Generation Z now as old as 22, most retailers are now employing many of them as store associates and managers. This makes it increasingly important that retailers understand who Gen Z is, what they expect from their retail employment, and what can be done to ensure their success in the workplace.
The idea that the branch is dead is an urban legend—a scary story that’s fun to repeat, but not worth putting too much stock in. Letting go of this and other myths enables banks to transform branch experiences and optimize staffing.
Staff engagement has a massive impact on how a retailer functions, touching store execution, labor operations, and much more. This is why having an engaged staff can be transformative for a retail organization.
Your labor scheduling processes ideally empower your stores to maximize sales while controlling labor costs, but this can be easier said than done. Many retailers are looking for ways to update their scheduling processes to ensure they’re driving revenue and adding to the bottom line.
Many businesses still struggle with executing time studies that provide meaningful and accurate data. As a result, there’s been a shift to more agile approaches that use internal crowd sourcing to provide real-time data and up-to-the-minute insights, so that your labor model is always accurate.
At EuroCIS this year, there was a great deal of discussion about the future of retail: what it looks like, what it means, and what retailers will need to succeed. The consensus was that success will come down to how effectively retailers can transform their organizations, executing new and interesting initiatives while streamlining their store and labor operations.
In this month’s article, we’ve included notable changes in United States regulations from January and February. As you can understand, this list of new laws and regulations is not exhaustive, nor is it intended as legal advice. Reflexis strongly recommends you consult with your legal counsel regarding any substantive employment law and regulation changes that may affect your organization.
Focusing on capacity planning, where retailers measure and distribute projects to stores based on budget, staffing levels, or other metrics, is one way to avoid falling victim to these issues. Capacity planning ensures that your stores are optimizing their store execution and that store associates can properly complete everything that needs to be done in the store.
One factor that often contributes to retention is how engaged your store associates are. When store associates are more engaged, they’re less frustrated, more helpful, and they sell much more. Engaged store associates are able to easily execute daily tasks, provide customers with helpful, actionable information, and work productively through their shifts.
Mobile scheduling and employee self-service aren’t just minor conveniences for branch employees, they’re a powerful driver for employee engagement and retention. Branch staff can view their schedules in advance, adjust availability, and bid to swap or pick up shifts to meet their needs.
Valentine’s Day has traditionally been a global holiday, with people feeling the love across much of Europe and the Americas, but there have been fewer celebrants in recent years. Although participation has been declining, according to new research released by the National Retail Federation and Prosper Insights & Analytics, spending for the holiday continues to increase.
With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. This makes it difficult for store associates to perform their most important task: providing an excellent customer experience.
I recently spent four great days at the FMI Midwinter Executive Conference talking to leaders in grocery retail about what they are seeing in their stores and in the market. They all had unique and compelling stories to tell, but everything pointed towards some specific trends.
The Reflexis Banking team recently had the opportunity to attend NRF 2019 – Retail’s Big Show. Held annually in January, this show sets the tone for retail in the new year, with the presentation of new solutions, trends, and insights from industry leaders.
The NRF Big Show sets the tone for retail in the new year, with innovative new solutions being announced and insights from industry leaders being shared. We identified four key lessons from NRF 2019 that you can use to improve customer engagement, offer unique in-store experiences, and unleash the power of your store associates.
Reflexis is excited to wrap up another successful year at NRF 2019, Retail’s Big Show. With three days and thousands of retailers, exhibitors, and retail professionals, there’s a lot to take in at the show, so check out the highlights from Reflexis.
Time is money, especially in a fast-paced retail setting. Store associates drive sales by creating a positive customer experience, keeping shoppers engaged and informed, and directing them to value-added purchases.
Brick-and-mortar stores will always be vital to a retailer’s business. We hear talk of a “retail apocalypse”, of customers going to Amazon and abandoning the shopping practices of old, but the majority of American consumers still want the experience offered by brick-and-mortar stores.
Everybody wants to succeed at their work. They want to bring forward new ideas that can help their company innovate, and they want to improve their own careers by growing their networks and gathering new ideas.
Whether it’s the challenges that come with having an irregular schedule or the high turnover that comes from those challenges, store associates struggle when faced with inconvenient and ineffective schedules.
Since the last Data Protection Directive was established over two decades ago, it’s clear that not enough focus has been placed on protecting personal data and respecting the rights of the data subjects themselves. With the growing power of the internet and its enormous effect on how data is used, there comes a need for new regulation.
Winter storms and bomb cyclones have been battering the Northeast all winter. As snow piles on top of cars, as electricity goes out, and as temperatures dip below freezing, customers’ day-to-day lives are affected, whether it’s the need to stay warm or the need to shovel driveways.
If you read our recent benchmark report on workforce management, which we called Building A Better Workforce: What Will It Take?, you were exposed to a thoughtful piece of research that read, hopefully, in a measured tone that’s appropriate for a research report.
When we think of Valentine’s Day, we think of gifts. From diamond rings to flowers, boxes of chocolates to stuffed animals, gifts are still flying off of shelves around Valentine’s Day. But as the spending power of Generation Z and Millennials continues to grow, these gifts are beginning to change.
Super Bowl LII has come and gone. The New England Patriots were the favored team going into the game, but the Philadelphia Eagles were able to conquer in the end. But just because the Super Bowl is over doesn’t mean that retailers can relax.
Game Day is upon us. You can feel the excitement in the air. Eagles fans hope for an underdog win, that they’ll be able to grab their first Super Bowl win in franchise history. Patriots fans hope to cement their dynastic legacy, looking for their sixth Super Bowl victory since 2001.
Experiential retail can provide a massive advantage over online retail. But, brick and mortar retailers must find ways to free up store associate time to implement these great experiences. Walking into a store should evoke excitement. Maybe it’s the greeting from a smiling, attentive store associate. Perhaps it’s the beauty tutorial that they’re hosting in […]
An automated labor management system can work wonders on a Retailers budget by optimizing labor spend, saving managers time, and preventing hefty fines for breaking labor and union rules. This is the second in my five-part series on best store operations practices covering how to thrive when prices drop. In the previous blog, I dove into […]
Hear from Amy DaSilva, HR Communications and Systems Specialist at QuickChek on why they chose to implement Reflexis Task Manager to streamline corporate-to-store communications, increase corporate visibility into task completion, and ensure a more consistent customer experience.
Amy DaSilva, HR Communications and Systems Specialist at QuickChek, delves into how Reflexis Task Manager™ and Reflexis StoreWalk® enable them to execute routine food safety audits, ensure premium food service, and send food-related tasks to their stores.
Hear from Maureen Connors-McBride, Store Communications Project Manager for Dick’s Sporting Goods as she tells us how Reflexis solutions were able to give them the power to gatekeep tasks for corporate, prioritize projects, spend more time with the customer, and increase compliance within stores.
Hear from Scott Delmar, Director of Workforce Management, Belk, on how Reflexis Advanced Analytics & Reporting™ allows the department store chain to generate better schedules, improve employee work-life balance, and better align schedules with customer demand – all using a tool that was easy and fast to implement.
Hear from Lori Larsen, Director of Retail Operations, Rockler Woodworking & Hardware, about how implementing ReflexisPlus® task management positions the company for rapid growth by streamlining communications, increasing accountability, and taking customer experience to the next level.
Introduction The rapid change in consumer demographics, preferences, and shopping behavior is hardly a secret in the retail and consumer goods industry. As of 2015, Millennials outnumber Gen X’ers in the workplace by nearly 20%. This demographic shift poses new challenges for employers as they strive to train and retain their retail workforce. Retailers often […]
Introduction Over the past few years, retailers have taken on operational optimization initiatives across their network of stores with the goal of reducing costs by squeezing labor budgets. This often leads to poor customer service and demotivated store employees. Instead, the focus should be on making stores more efficient by taking a holistic view of […]
An effective store execution platform works wonders on store performance and task compliance; ensuring that your stores provide the best possible customer experience, every time. In our last blog, “5 Steps to Thriving When Prices Drop”, I outlined how retailers can achieve a consistent, positive in-store experience in five steps. I covered: Streamlining communications to […]
Omni-Channel initiatives are now standard practice for retailers. A majority of customers have come to expect a good, seamless experience across all channels. Unfortunately, retailers are struggling to meet these expectations. For example, according to Cognizant’s RIS News 2015 Shopper Survey, 30% of shoppers use “Buy Online, Pick Up in Store” (BOPIS) more than once a month. But […]
Reflexis StorePulse Real-time Store Execution Software Enables Retailers to View and Respond to Store Operations, Omni-channel, and Customer Demand Alerts on Windows 10 across PCs, Tablets, and Phones. Reflexis Task Manager Software Also Available on Windows 10 Driving Consistent Execution of Go-To-Market Strategies. Today’s touch screen generations expect mobility. We all do so much […]
Providing a consistent brand experience in all stores is essential. Technology can play an important role in helping to ensure a consistent customer experience. I recently had a conversation with a major fashion retailer with more than 600 stores during which we discussed the importance of driving a consistent brand experience for customers across […]
A recent survey of retailers reveals the top causes for failure to execute customer engagement and omni-channel strategies. It also highlights why retailers need a real-time store execution solution on mobile devices. Retailers give high value to processes such as “Buy Online, Pickup in Stores,” “Reserve Online, Pickup in Stores,” and “Ship from Stores.” Unfortunately, […]
Reflexis customers have won a variety of awards from independent trade magazines for their implementations of labor scheduling, task management, and other solutions. At the recent Reflexions 2014, the annual users group conference held in Las Vegas, 10 retailers and Quick Serve Restaurants presented on the ROI their companies have realized after implementing Reflexis solutions. […]
An IT and store operations veteran looks at how to solve retail’s current and future challenges in the aisles. When I think back to when I was a store manager leading a 70,000 sq. ft. supermarket with more than 200 employees, doing about $800,000 in sales per week, I had a long list of responsibilities […]
If you’re interested in following the Twitter posts or blogs of “influencers” in the retail world, below are a few more to add to the recent “Top 50” list published by Vend. Point of Sale software provider Vend recently published a list of the “Top 50 Retail Influencers,” which is described as a compilation of […]