Check out our latest video customer success story! Explore how Lowe’s simplified store execution and improved employee collaboration with Zebra task management and communication solutions. Solutions Discussed: o Real-Time Task Manager o Workforce Connect
Check out our latest video customer success story! Explore how Lowe’s simplified store execution and improved employee collaboration with Zebra task management and communication solutions.
Solutions Discussed: o Real-Time Task Manager o Workforce Connect
In this market snapshot from Incisiv, explore how shifts in customer expectations have changed the landscape of retail store operations, as well as how to empower a next-gen workforce that can meet these expectations and more.
Retailers are turning to intelligent technology to empower a next-gen workforce: streamlining task execution, connecting teams, optimizing staffing, and making work easier and faster.
Understanding who your store associates are, they challenges they face, and how to prepare them for success is key to empowering an engaged and productive next-gen workforce.
Finding the best professional development opportunities is about figuring out which opportunities will both benefit your growth, the growth of those on your team, and the growth of your retail organization. It’s about combining the power of learning opportunities with space to network and connect with peers who are facing similar industry challenges.
In this illuminating report from Retail TouchPoints, explore strategies you can use to simplify store execution, improve workforce scheduling, and make it easier for your store employees to be in the right place at the right time.
The 10th annual Retail TouchPoints Store Operations Benchmark Survey reveals retailers’ resilience in the face of today’s industry challenges, along with the ways they are using technology solutions and process changes to conquer them.
In this excellent white paper from Retail TouchPoints, learn how intelligent technology solutions can provide retailers with clarity on how to simplify store operations and set your frontline employees up for success.
With the best next-gen software that streamlines execution, communication, and labor scheduling, retailers can improve their agility, while increasing employee engagement and maximizing profits.
Streamlining store execution and aligning staffing to demand is critical to ensure that critical tasks are executed correctly and without delay.
Ensuring success in today’s challenging environment comes down to empowering next-gen execution in your retail stores. Next-gen execution means making your frontline employees more connected, giving them new and actionable information in real time so they can immediately react to any challenges that arise in the store.
Innovating your store operations with intelligent retail solutions can help your frontline employees contend with new in-store tasks and give them the tools to succeed.
With intelligent retail solutions, you can simplify critical store operations processes and set yourself up for success during the holiday season.
Armed with the proper insights about how Generation Z employees operate in the retail workforce, you can leverage modern task and workforce management solutions to empower them to be engaged and productive during their shifts.
By optimizing labor and simplifying work at stores, you can empower front-line employees to be more engaged during their shifts, reducing turnover and improving the customer experience.
Retailers must explore the best ways to leverage their existing capabilities while keeping employees engaged and productive during their shifts. Informing and empowering them via modern store operations solutions is one key way to do so.
Retail store managers are under more pressure today than ever before. By streamlining key store operations processes, you can prepare them for today’s retail challenges and help them succeed.
Front-line employees are under more pressure than ever before. By streamlining key store operations processes, you can boost employee productivity, decrease turnover, and improve the customer experience.
Mobile-enabled platforms can give front-line employees the agility to make their work easier and more efficient. For retailers that haven’t adopted mobile technologies for their associates, it’s time to rethink overall strategy.
With dynamic workforce management solutions, you can optimize branch staffing and get the most out of leaner staffing models.
The current labor shortage may be a difficult challenge to manage, but it doesn’t have to break your labor operations. With AI-powered workforce management solutions, you can create optimized labor schedules that work for your employees, giving them the ability to provide customers with an excellent retail experience.
Reflexis Workforce Scheduler enabled district managers to monitor schedules, payroll, time and attendance, and keep up with what was happening in all of their stores.
From optimizing labor to improving employee performance, AI-powered solutions can drive better store operations processes and provide customers with an excellent retail experience.
With real-time store operations and workforce management solutions, C-store retailers can streamline critical processes, optimize labor scheduling, and ensure that front-line employees know what tasks to do, when to do them, and how to prioritize them.
With real-time store operations solutions, convenience stores can address today’s challenges head on, ensuring that key initiatives and projects are always completed on time, creating a great experience for your customers.
Simplifying store execution and optimizing labor is essential to streamlining store operations and addressing the challenges that convenience store retailers are facing today.
With intelligent store auditing solutions, retailers have the tools they need to blunt the impact of disruption, improving compliance rates and creating a more powerful customer experience.
With the right store operations and workforce management technology, changes from the COVID-19 pandemic don’t have to take you by surprise. Not only will front-line employees have the information needed to manage all of their tasks, but optimized staffing ensures that enough employees are in the store to get it all done.
In this webinar recap, hear how CVS Health, an industry leader in pharmacy retail, optimized labor operations and ensured compliance with rules and best practices.
Flexible workforce management software can provide the staffing and forecasting agility necessary to help you navigate the branch closure process.
With a real-time store operations and workforce management software platform, Sally Beauty was able to meet the challenges of the pandemic head on, empowering their front-line employees and providing customers with a safe and comfortable retail experience.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2021 onward.
Improving store execution and labor optimization processes is an essential part of accounting for the shifting tasks and processes involved in changing retail store layouts.
Omnichannel-driven processes inevitably add to your front-line employees’ workload, making investments in front-line employees a critical part of any omnichannel strategy.
Curbside pickup and other key omnichannel initiatives aren’t going to become less relevant as the pandemic comes to a close. Improving your store operations is critical to ensuring that you’re prepared for the future of grocery retail.
In this webinar recap, check out how Shoe Sensation is using real-time task management solutions to not only simplify everyday processes, but also implement operational changes in response to COVID-19.
From creating more efficient fulfillment processes to aligning labor scheduling with shifting workloads, improving store operations processes is an essential part of preparing for post-pandemic customer expectations.
In our survey of over 1,200 branch banking employees worldwide, learn the execution and scheduling challenges branches have faced during the pandemic, as well as benefits branches have seen from digital transformation initiatives.
Investing in modern, mobile communications and real-time task management solutions will help you meet the new demands of another disruptive year, bolstering any efforts to provide for customers’ evolving safety needs.
Appointment booking solutions are a great way to help you adapt to these changes, seamlessly managing on-site appointments while proactively managing occupancy and customer traffic.
With the start of a new year, many retailers are pushing forward with plans that have been accelerated by the events of the ongoing pandemic.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from February 2021 onward.
Current trends in branch transformation mirror those faced by retailers after the Great Recession—widespread disruption, pressure to cut costs, and rising competition from digital channels.
From virtual appointments to dark stores, touch-free tech to increased employee expectations, understanding these 10 store operations trends will be key to achieving success during another turbulent year.
Empowering a flexible, agile approach to your store operations is key to ensuring that customers can shop conveniently and safely at your stores.
Intelligent, end-to-end retail platforms create a complete infrastructure for managing all store operations needs. They ensure that employees are always in the right place at the right time, guided by best practices and AI-driven insights.
With COVID-19 posing a once-in-a-generation challenge, throwing an already turbulent industry into uncharted territory, much of the talk at this year’s NRF was how to remain resilient and agile in the face of extraordinary and difficult times.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from January 2021 onward.
Exciting news about Microsoft Collaboration with Zebra Technologies and Reflexis Systems to Seamlessly Connect Workers at the Edge!
Reflexis is excited to continue our video series, with deep dives into key topics within the world of Workforce Management.
Frontline employee engagement is important for retailers, but what makes an associate engaged versus disengaged? How can you foster a culture that promotes in-store employee engagement?
Workforce management and task management technologies will help retailers successfully adapt their omnichannel services to the post-pandemic world.
Over three weeks in October, hundreds of participants joined customer engagement, networking, and educational seminars, as part of the global Reflexis Connections Customer Event.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from December 2020 onward.
A retail execution platform that is easy-to-use, AI-powered, and proven to deliver high ROI is critical to creating a safe and effective experience for your frontline associates and your customers.
Traditional tools for retail forecasting, planning, and execution are often too slow to fully enable agile operations given the level of uncertainty. Artificial Intelligence (AI) can help bridge this gap and minimize disruption for the frontline.
With the right real-time store operations solutions, you can ensure health and safety compliance, eliminating the risk of legal action and keeping both your employees and customers safe.
It’s time to switch your branch execution to a “push model” where activities are consolidated into a single system, intelligently prioritized, and pushed to employees when relevant.
Joining Zebra, Reflexis now has greater capabilities to solve the comprehensive challenges that retailers face in these unpredictable times. Can a point solution keep up?
In order to tackle disruption head on, retailers can also provide store associates with real-time store operations solutions that give them the ability to be more agile and responsive to rapidly changing circumstances.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from November 2020 onward.
Read this recap of the IHL Group/Reflexis webinar, and learn how real-time store operations solutions give retailers the agility they need to communicate effectively and ensure that holiday shoppers are safe in stores.
Since we know that further disruption is absolutely possible in the near future, retailers need peer-to-peer communication and intelligent workforce management in place to quickly adapt to rapidly changing circumstances.
Retailers have been focused on how and when to reopen safely and effectively recover in the new (or next) normal. In addition to the operational challenges posed by reopening, over the past few months a new problem has arisen—legal challenges.
In times of disruption, intelligent workforce management can help retailers improve employee productivity, create more precise labor schedules, and ensure compliance with constantly changing regulations.
We’re excited to launch a new video series diving into key topics within the world of workforce management. In this first video, Robert Woolsey discusses forecasting—why it’s important, best practices for managing the process, and stratedies to make your forecasts more accurate.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from October 2020 onward.
Intelligent technology supports associates at a time when labor scheduling is increasingly complex, matching the talents and skills of available associates to the demands of warehousing and distribution facilities.
Now that retailers have adapted their retail operations to the immediate challenges of the pandemic, many are starting to plan the store of the future—innovating store formats, layouts, and execution.
By addressing operational areas with task management, mobile employee self-service, and workforce management solutions, you can make your frontline employees safer, empowered, and happier in their jobs.
With COVID-19 effects still pressuring the industry, many retailers continue to contend with labor management challenges. Retailers risk a decline in sales during the upcoming holiday season because they can’t maintain the proper front-line coverage.
In this podcast we talk to Ian Marshall, Reflexis Customer Success Director, about the benefits of AI-powered technology for retailers. Ian spent 18 years working for Toys “R” Us in various roles including Store Manager and now supports retailers to get the most out of their relationship with Reflexis.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from September 2020 onward.
Intelligent, automated scheduling processes that enable cross-store scheduling not only ensure that labor schedules are precise and flexible, but also make them more transparent and equitable for all retail employees.
Read how Belk rolled out workforce management and analytics solutions to better align customer demand with employee availability. Solutions Discussed: o Workforce Manager o Employee Self-Service o Time and Attendance o Advanced Analytics & Reporting
Read how Belk rolled out workforce management and analytics solutions to better align customer demand with employee availability.
Solutions Discussed: o Workforce Manager o Employee Self-Service o Time and Attendance o Advanced Analytics & Reporting
See how Shoe Sensation enabled visibility and provided managers with task insights. Solutions Discussed: o Real-Time Task Manager o Q-Docs o Workforce Scheduler o Employee Self-Service
See how Shoe Sensation enabled visibility and provided managers with task insights.
Solutions Discussed: o Real-Time Task Manager o Q-Docs o Workforce Scheduler o Employee Self-Service
Find out how Sally Beauty Holdings boosted in-store task completion rates and managerial visibility into store projects. Solutions Discussed: o Real-Time Task Manager o Q-Docs o Workforce Scheduler
Find out how Sally Beauty Holdings boosted in-store task completion rates and managerial visibility into store projects.
Solutions Discussed: o Real-Time Task Manager o Q-Docs o Workforce Scheduler
See how GATE Petroleum sped up communications and delivered solutions more quickly across its convenience stores and gas stations. Solutions Discussed: o Real-Time Task Manager o Q-Forms
See how GATE Petroleum sped up communications and delivered solutions more quickly across its convenience stores and gas stations.
Solutions Discussed: o Real-Time Task Manager o Q-Forms
Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. Solutions Discussed: o Real-Time Task Manager
Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication.
Solutions Discussed: o Real-Time Task Manager
By centering your innovation strategy around real-time retail, you can simplify everyday processes and safeguard your grocery stores against major disruptions.
Discover how DICK’S Sporting Goods improved workload planning and delivered real-time store execution visibility across all stores. Solutions Discussed: o Real-Time Task Manager
Discover how DICK’S Sporting Goods improved workload planning and delivered real-time store execution visibility across all stores.
Given all of the recent challenges, have your managers and communications teams struggled to find effective, efficient and secure ways to communicate with your frontline employees?
With the right communication and task management solutions, c-stores can have the agility to carry out new product promotions, fulfill curbside pickup orders, and ensure a quick and safe customer experience.
By optimizing labor forecasting and scheduling processes, you can ensure that there are always enough store associates to complete critical in-store tasks, providing customers with a quick and convenient retail experience.
By using AI-powered workforce management to improve labor budgeting, forecasting, and scheduling, you can optimize labor spend and make it easier to not only control costs, but also get the most out of your labor dollars.
Almost 20 years ago we created Reflexis with one mission: to add joy to a store associate’s workday. We gave the associate a name, Susan. Over the past 20 years, retail has undergone massive technological changes, as well as economic and generational upheavals…
Almost 20 years ago we created Reflexis with one mission: to add joy to a store associate’s workday.
We gave the associate a name, Susan. Over the past 20 years, retail has undergone massive technological changes, as well as economic and generational upheavals…
The hardest part of a branch manager’s job is keeping the branch on top of the ever-changing operational and compliance demands. Simplifying these processes can unleash branch efficiency.
Recently, RIS News held a webinar discussion that looked at how AutoZone is using intelligent workforce management to create more accurate labor forecasts and implement quick changes in response to COVID-19.
Employee engagement is a measure of employees focus, investment, and connection at work. In general, engaged employees are committed to their jobs, buy in to your corporate values or mission, and contribute reliably to the team.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from August 2020 onward.
Branch appointments enable you to support more complex sales and service conversations and build personal connections with clients. How can you offer customers easy, convenient, productive branch appointments, even during disruption?
By implementing real-time task management, you can streamline ship-from-store processes and ensure that your retail stores provide quick and effective online order fulfillment for your customers.
Inefficient labor operations can lead to wasted labor spend and a lackluster customer experience. AI-driven labor budgeting, forecasting, and scheduling has the power meet these challenges head on, optimizing your labor operations during major crises.
By being proactive and creating a robust toolkit to streamline store execution across your organization, you can ensure a successful reopening and create a safe environment for your store associates and customers.
Intelligent workforce management has the power to provide retailers with more accurate labor forecasts and schedules, accounting for unforeseen changes in customer traffic, product demand, and more.
For this podcast, we spoke to Jon Seddon, Senior Solutions Consultant, at Reflexis to learn more about the importance of recognising employees and how gamification can increase motivation. Jon spent 12 years working at Waitrose & Partners and currently helps retailers all over the world to simplify operations, improve communication and optimise labour scheduling.
Economic downturns make it difficult to meet customer expectations and stay profitable. However, for savvy retailers, a downturn also offers opportunities; by advancing your store operations, you can build retail success for decades to come.
This webinar recap explores how Cumberland Farms is using new strategies and innovative technology to optimize labor spend, improve employee retention, and streamline execution processes across all stores.
Beyond personal protective equipment, your organization needs protection at every level, from corporate down to stores. During retail reopening, people, process, and execution are necessary to mitigate risk and ensure a healthy recovery.
Forecasting is at the heart of efficient bank branch staffing and cost reduction. In a post-crisis banking world, branch labor planning and management will be more complex than ever, but AI-enabled tools can simplify these processes.
Grocery and c-store retail has changed dramatically as a result of the COVID-19 pandemic. Many of these retailers have responded to these new challenges by implementing new strategies and technologies to improve their store execution, their labor operations, and the customer experience.
Streamlining key store operations processes is essential to avoiding critical out of stock issues and ensuring that your customers have a safe and effective shopping experience.
Learn how El Super saved $1 million in shrinkage by streamlining and prioritizing tasks across all stores. Solutions discussed: o Real-Time Task Manager
Learn how El Super saved $1 million in shrinkage by streamlining and prioritizing tasks across all stores.
Solutions discussed: o Real-Time Task Manager
COVID-19 will continue to impact the retail workforce for months to come. With an employee self-service solution, you can simplify the process of making adjustments to employee availability and labor schedules, reducing the impact of absenteeism and ensuring that associates can strike a work-life balance that works for them.
Hear how Cumberland Farms streamlined task management, communication, and store execution processes across all stores. Solutions discussed: o Real-Time Task Manager
Hear how Cumberland Farms streamlined task management, communication, and store execution processes across all stores.
Retail success requires top-notch, professional-quality teamwork. Fostering a coaching culture often comes down to using the right tools that empower a collaborative environment by streamlining communication and simplifying how associates complete work in stores.
Retailers reopening their doors this summer are facing many store operations challenges, including a backlog of unsold inventory. Summer sales events are key to moving out this stock, requiring fast implementation and consistent store execution.
Regular branch inspection for security, compliance, and operations are a required way of life for financial institutions. In the current world, transitioning from error-prone manual processes, to mobile-first, intelligent tools is key for efficient and effective inspections.
Retailers have already crafted plans and implemented strategies to ensure safety and cleanliness concerns are addressed, so that shoppers and associates are safe and comfortable in stores. Reflexis hosted a series of calls with our retail customers to foster information sharing as stores continue to refine their strategies.
Now that stores are starting to reopen across England, their ability to adapt will once again be tested, as the social, economic and political environment continues to evolve into unchartered territory.
With real-time task management and real-time intelligent communication tools, you can quickly and effectively execute Father’s Day promotions and sales, giving your customers what they need to celebrate with their families.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from June 2020 onward.
Despite recent challenges, branches and branch employees can have an incredible impact on the retail bank’s success. It’s key to eliminate barriers to their success, including slow, inefficient legacy systems.
Banks are facing many questions as they reopen branches for full service and normalize branch operations. New models are required to quickly deliver productive customer experiences while protecting both clients and employees, including mobile appointment booking.
Sucharita Kodali, VP and Principal Analyst at Forrester, was the guest speaker at a Reflexis Systems webinar titled The New Retail Landscape: Top Five Things Retailers Need to Know for Recovery. After the session, she answered four key questions about how technology can help customers and employees safely interact as retailers start to reopen.
Successfully adapting your retail store operations to today’s new normal comes down to how efficiently communication can be sent across your organization, and how effectively new initiatives can be set up in stores.
To understand what the future of retail could look like, we sat down with Chris Love, Managing Partner – Workforce Transformation at REPL, Oli Johnson, Co-Founder of Catapult and our very own Jon Seddon, Senior Solutions Consultant for EMEA at Reflexis.
Workforce Management (WFM) enables retailers (or any organisation) to optimise employee productivity, improve customer satisfaction, and increase the accuracy of labour spend.
With the reopening of non-essential stores within reaching distance for many countries around the world, Reflexis joined with experts from Lush UK, Sacoor Brothers and OC&C to discuss what the road ahead will look like for retailers.
The disruption caused by COVID-19 has spotlighted pre-existing challenges in branch execution. Outdated branch systems cause frustration branch colleagues and prevent them from consistently executing agile branch strategies.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from May 2020 onward.
Like other retailers, the COVID-19 pandemic forced Big Lots to adapt to new and challenging circumstances. Recently, a panel of experts from Big Lots and Reflexis discussed best practices for recovering from the crisis.
As retailers reopening, it’s key to identify potential risks to employee health and safety and eliminate hot spots. This means replacing high-touch systems like time clocks with touchless technology using facial recognition and voice control.
Join our webinar on Tuesday 26th May to hear from REPL, Reflexis and Catapult on how to create effective workforce management strategies for retail in a post-Covid-19 world.
While COVID-19 will certainly pose a challenge to retail organizations for months to come, it doesn’t have to prove disastrous for your store operations. By synchronizing communications and simplifying store execution processes, you can ensure that stores are consistently clean, providing a safe environment for your store associates and your customers.
As retailers begin to re-open, they are putting the highest priority on customer and associate health and safety, while complying with a maze of regulatory guidance that varies by state and municipality. A key requirement will be providing a store environment that supports social distancing protocols.
Following our digital roundtable in partnership with Retail Week, Pets at Home, Sainsbury’s and Co-op, we’ve looked at some of the ways retailers are managing their employees.
Read why Reflexis was ranked as a Leader in Nucleus Research’s annual WFM Technology Value Matrix, and learn how Reflexis Workforce Scheduler optimizes labor spend for retailers.
These are uniquely trying times for retailers seeking to serve their customers via precise workforce schedules and optimized labor patterns. Workforce management solutions enhanced with artificial intelligence (AI) and machine learning (ML) technologies can help address these challenges.
While many issues facing branches existed before COVID-19 arrived, unless banks take corrective action, it’s likely these challenges will remain—or even worsen—after the current crisis subsides.
During the fast-evolving COVID-19 crisis, banks need to enable secure and reliable communications with their branch associates to providing frontline staff the resources they need to effectively adapt branch execution.
Effective, nimble communication across your retail organization is critical in even the easiest and simplest of times. Fostering engaged employees who are able to communicate in real time can help you ensure that new safety protocols are being put into place and high-priority tasks are being completed on time.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from April 2020 onward.
Reflexis CRO, Brett Friedman, shares his perspective on lessons from the field for retailers coming out of the current crisis.
The key to efficiently managing your stores during turbulent times is to simplify communication and streamline store execution processes. This boosts task completion and compliance rates, improves employee productivity, and ensures a safe and effective retail experience for your customers.
Over the last couple weeks, Reflexis has held roundtable discussions with a variety of retailers, all of which have modified their businesses in different ways to meet the challenges of our current public health crisis. Here are how they’ve adapted to the pandemic within a number of functional areas.
It’s important to ensure that crisis communications and activities are organized and accessible. Tagging projects helps your leaders on the frontlines find the relevant information faster and without confusion.
Forms help you capture and record reliable information from the frontline in uncertain times. Learn best practices for using Forms to manage communications during the current pandemic.
Audit or inspection questionnaires can help you verify that emergency measures for customer and employee safety are executed correctly and consistently.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2020 onward.
During this fast-evolving crisis, communicating effectively to frontline teams can be difficult; mobile, peer-to-peer instant messaging can help alleviate the challenge of reaching employees in the face of store closures and remote work arrangements.
Broadcast messaging is a useful tool for crisis communication. This is the first post in a series of practical strategies to simplify execution of COVID-19 related policies, procedures, and processes.
Hear from Dixons Carphone about how they improved store performance and optimized labor scheduling across all stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager
Hear from Dixons Carphone about how they improved store performance and optimized labor scheduling across all stores.
Solutions discussed: o Workforce Scheduler o Real-Time Task Manager
Reflexis took a close look at the trends highlighted at EuroShop this year and how they can be implemented across store operations from head office through to the shop floor.
With ecommerce taking up a larger percentage of retail sales every year, it’s important to prepare for the impact that this will have on your brick-and-mortar stores.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from February 2020 onward.
Omnichannel services are becoming more important to grocery shoppers, which means that implementing them needs to be as seamless and flawless as possible. With a single platform of task management and workforce management solutions, omnichannel services can be executed effectively from day one.
Reflexis Systems polled 869 bank branch employees across eight countries to gain insight into branch strategy and transformation.
Managing the complexity of omnichannel initiatives remains a challenge. By creating more efficient fulfillment processes, simplifying store execution and communication, and optimizing labor forecasting and scheduling, you can ensure that customers can enjoy your omnichannel services without delay or frustration.
As the new decade brings changes to customer expectations, regulatory compliance, and in-store technology, retailers are adjusting their workforce management strategies to optimize staffing for this evolving retail landscape.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from January 2020 onward.
Intelligent retail is about working towards two key goals: simplifying store execution and labor operations processes, and making data-driven best practice decisions to improve store performance. Achieving these goals comes down to the tools you’re putting in place to support store managers and associates, ensuring that everyone is completing the right tasks at the right time.
Our key takeaways from this year’s NRF revolve around the importance of the store. With today’s customers expecting seamless in-store experiences, NRF was dominated by discussion of how to make stores more intelligent and more exciting than ever before.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from December 2019 onward.
Using Q-Comm as a centralized approach to communication ensuring that everyone receives the information they need when they need it, increasing compliance rates, how quickly projects are completed, and accountability across your organization.
Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. Solutions discussed: o Real-Time Task Manager
Learn how Shoe Sensation improved corporate visibility into store execution and simplified communication sent to stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager
Learn how Shoe Sensation improved corporate visibility into store execution and simplified communication sent to stores.
Find out how Sally Beauty improved visibility into task completion rates and optimized labor scheduling processes. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager o Q-Docs
Find out how Sally Beauty improved visibility into task completion rates and optimized labor scheduling processes.
Solutions discussed: o Workforce Scheduler o Real-Time Task Manager o Q-Docs
Explore how GATE Petroleum simplified communication and raised the completion rate of maintenance requests by 35 percent. Solutions discussed: o Q-Forms
Explore how GATE Petroleum simplified communication and raised the completion rate of maintenance requests by 35 percent.
Solutions discussed: o Q-Forms
Early signs point to customers spending record amounts this holiday season and brick and mortar locations are still the center of holiday excitement. We just have to continue to evolve, plan, and anticipate more than ever to meet the every-day evolving needs of our customers.
As banks reshape and restructure their distribution networks for their customers, upgrading and streamlining workforce management and productivity for the branch becomes a key element in a successful branch transformation strategy.
Brick-and-mortar retailers are looking at strategies to make their Black Friday promotions stand out without burning out sales staff too early or giving in to holiday fatigue, by simplifying work for associates and balancing the added workload.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from November 2019 onward.
With so many variables affecting the accuracy of labor scheduling—customer traffic, store workload, employee skill set, and more—it takes an intelligent solution analyzing all of this information in real time to truly optimize employee schedules.
It takes just 5 minutes to make a cup of tea, to chat to a colleague, to fire off an email or to catch up on the day’s news. It also takes just 5 minutes to lose a customer – possibly forever.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from October 2019 onward.
Employee engagement is a key metric for any retailer today; engaged employees sell more, complete more tasks during their shifts, and are far less likely to leave their jobs and search for positions elsewhere.
Digital transformation’s impact on branch banking has resulted in added forecasting and scheduling complexity across the network, but modern workforce management tooling empowers you to achieve your branch goals.
The Reflexis Customer Forum is designed to allow us to give back to our customers and to provide an environment where they can network with each other, hear real life success stories from their peers and build on their understanding of how Reflexis is investing in the future of brick and mortar retail.
Most customers now expect to be able to shop across channels seamlessly, and to have an in-store experience that is as convenient and simple as their experience online. This means that your omnichannel services have to be flawless from beginning to end.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from September 2019 onward.
How can retailers achieve the simplicity they need to provide an excellent experience for customers? Much of it comes down to addressing both store execution and labor operations, giving your organization the ability to communicate in real time while also optimizing your labor scheduling and forecasting.
The retail landscape is one that is constantly changing. Predicting and acting on those changes is key to maintaining store operations and ultimately creating more profitable stores.
A common refrain from procurement and vendor management teams is that screening and onboarding a new vendor is lengthy, arduous, and complicated, but streamlining this process enables you to bring in innovative partners.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from August 2019 onward.
Reflexions is the best Intelligent Retail event of the year, bringing together top retailers and industry experts. Here’s the highlights from Days Two and Three.
Reflexions is the best Intelligent Retail event of the year, bringing together top retailers and industry experts. Here’s the highlights from Day One.
Applying Six Sigma in retail can increase customer satisfaction, but to do so, it is the methodologies and elements that are important, not the target itself.
Retailers are now starting to use Artificial Intelligence more commonly to power the intelligent, ongoing enhancement of business forecasting algorithms.
Effective store auditing can make the difference between a retail leader and a retail laggard. With retail store execution solutions, you can create the efficient store auditing processes you need to empower the next generation of retail stores.
The Knowledge Center contains a wealth of information on all Reflexis products that you can use to maximize the effectiveness of your solutions. It’s easy to navigate and is accessible by clicking the “Customer Support” link at the top-right of the ReflexisInc.com homepage.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from July 2019 onward.
Understanding the impact that omnichannel services will have on your organization is key to making them work for your customers. Real-time retail and labor planning are key to success.
How much more could retailers sell in-store if they really knew each individual customer before their associates engage? Technology—including the Internet of Things (IoT) and customer data platforms—are providing new ways to use customer data in high-end retail.
Retailers that prioritize and deliver financial wellness benefits, including early wage access, for their employees see improved productivity and retention.
Many branch banks are updating their scheduling models and processes to ensure they’re driving revenue, improving efficiency, and increasing employee satisfaction.
Retail workforce management systems need to be flexible enough to accommodate a highly dynamic environment, while retaining an engaged, knowledgeable in-store workforce and juggling the wide range of compliance concerns.
There seems to be gap between how banks approach market-level scheduling, like using float pools and float pool managers, and the best practices and technology used in other industries. We recommend some strategies to overcome these gaps.
As Gen Z enters the workforce, retailers can ensure that their Gen Z store associates work seamlessly alongside their older colleagues, using mobile communications and team-building to bridge generational differences.
Our Customer Advisory Board Meetings have been a great way to foster collaboration, providing a space for customers to meet, learn, and voice their own ideas about the products they use.
There are more members of Generation Z working in your retail stores than ever before. That means that, to engage them in the workplace and develop their career skills, it’s vital to look at what they personally want to get out of their job.
This Celent survey of North American financial institutions looks into the current branch banking environment, banks’ branch objectives, the challenges they face, and how they use technology in the branch.
In today’s banking environment, recent market trends have ushered in a renaissance of modern branch banking and opportunities to create more nimble staffing, improve flexibility, and simplify branch activities.
This guide provides actionable steps you can take to ensure compliance with predictive scheduling regulations across the network, using workforce management to optimize your labor operations and ensure compliance.
Implementing Next-Gen Workforce Management, or WFM with advanced capabilities that address the broader scope of work in stores, can improve the interactions your customers have with associates, as well as their shopping experience in your stores.
This year at RetailEXPO 2019, a major retail event in Europe with over 15,000 retail attendees, we heard a great deal of discussion about the future of retail and how to adequately prepare for it. How do retailers provide customers with the convenient, omnichannel experience they desire? What tools are out there to make a retailer’s shopping experience stand out amongst the rest?
With the right retail workforce management solution you can improve employee satisfaction, optimize your labor operations, and simplify scheduling for managers. So how do you find the best solution for your organization?
The Reflexis Banking Team joined industry leaders at CBA Live 2019 to explore new trends and developments in retail banking. A key theme was being able to adapt and optimize staffing across all branches in the network with cutting edge tools for success.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from April.
To ensure that you can maximize ROI with Reflexis solutions, we’ve created the Knowledge Center, the new and most efficient way for Reflexis customers to access the relevant documentation they need. Through the Knowledge Center, each solution within our single platform will have the latest documentation easily accessible.
At its most basic, a next-gen workforce management solution is one that enables you to simplify retail complexity. The advanced features help you streamline scheduling for store associates and store managers, improve labor forecasting and analytics, ensure compliance with labor regulations, and improve employee retention.
With Generation Z now as old as 22, most retailers are now employing many of them as store associates and managers. This makes it increasingly important that retailers understand who Gen Z is, what they expect from their retail employment, and what can be done to ensure their success in the workplace.
Current research shows that bank branches are still alive and well, despite predictions otherwise. In fact, the industry is ripe for innovation to meet customer needs in the digital age.
Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March.
Mobile technology can help retailers streamline and simplify. We rely on our personal devices to navigate, plan, and connect on the go. How can you get those same mobile benefits in your stores?
The idea that the branch is dead is an urban legend—a scary story that’s fun to repeat, but not worth putting too much stock in. Letting go of this and other myths enables banks to transform branch experiences and optimize staffing.
Staff engagement has a massive impact on how a retailer functions, touching store execution, labor operations, and much more. This is why having an engaged staff can be transformative for a retail organization.
Your labor scheduling processes ideally empower your stores to maximize sales while controlling labor costs, but this can be easier said than done. Many retailers are looking for ways to update their scheduling processes to ensure they’re driving revenue and adding to the bottom line.
Many businesses still struggle with executing time studies that provide meaningful and accurate data. As a result, there’s been a shift to more agile approaches that use internal crowd sourcing to provide real-time data and up-to-the-minute insights, so that your labor model is always accurate.
At EuroCIS this year, there was a great deal of discussion about the future of retail: what it looks like, what it means, and what retailers will need to succeed. The consensus was that success will come down to how effectively retailers can transform their organizations, executing new and interesting initiatives while streamlining their store and labor operations.
In this month’s article, we’ve included notable changes in United States regulations from January and February. As you can understand, this list of new laws and regulations is not exhaustive, nor is it intended as legal advice. Reflexis strongly recommends you consult with your legal counsel regarding any substantive employment law and regulation changes that may affect your organization.
Focusing on capacity planning, where retailers measure and distribute projects to stores based on budget, staffing levels, or other metrics, is one way to avoid falling victim to these issues. Capacity planning ensures that your stores are optimizing their store execution and that store associates can properly complete everything that needs to be done in the store.
One factor that often contributes to retention is how engaged your store associates are. When store associates are more engaged, they’re less frustrated, more helpful, and they sell much more. Engaged store associates are able to easily execute daily tasks, provide customers with helpful, actionable information, and work productively through their shifts.
Mobile scheduling and employee self-service aren’t just minor conveniences for branch employees, they’re a powerful driver for employee engagement and retention. Branch staff can view their schedules in advance, adjust availability, and bid to swap or pick up shifts to meet their needs.
Valentine’s Day has traditionally been a global holiday, with people feeling the love across much of Europe and the Americas, but there have been fewer celebrants in recent years. Although participation has been declining, according to new research released by the National Retail Federation and Prosper Insights & Analytics, spending for the holiday continues to increase.
With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. This makes it difficult for store associates to perform their most important task: providing an excellent customer experience.
I recently spent four great days at the FMI Midwinter Executive Conference talking to leaders in grocery retail about what they are seeing in their stores and in the market. They all had unique and compelling stories to tell, but everything pointed towards some specific trends.
The Reflexis Banking team recently had the opportunity to attend NRF 2019 – Retail’s Big Show. Held annually in January, this show sets the tone for retail in the new year, with the presentation of new solutions, trends, and insights from industry leaders.
The NRF Big Show sets the tone for retail in the new year, with innovative new solutions being announced and insights from industry leaders being shared. We identified four key lessons from NRF 2019 that you can use to improve customer engagement, offer unique in-store experiences, and unleash the power of your store associates.
Reflexis is excited to wrap up another successful year at NRF 2019, Retail’s Big Show. With three days and thousands of retailers, exhibitors, and retail professionals, there’s a lot to take in at the show, so check out the highlights from Reflexis.
With customer expectations rising and labor budgets largely stagnant, it’s becoming more difficult to implement strategic initiatives, accomplish critical tasks, and execute important projects.
As predictive scheduling laws become more common, retailers are facing huge challenges bringing their scheduling and workforce management processes into compliance.
Grocery stores can meet and exceed customer expectations for Convenience, Health, and Experience with retail operations strategies.
Convenience stores are facing increased competition from Quick Service Restaurants (QSRs), dollar stores, and mini-marts opened by larger grocery and pharmacy chains.
Strategies to Improve Customer Engagement by Optimizing Store & Labor Operations.
Time is money, especially in a fast-paced retail setting. Store associates drive sales by creating a positive customer experience, keeping shoppers engaged and informed, and directing them to value-added purchases.
Amidst the narratives of “retail apocalypse” and the death of brick-and-mortar stores, Reflexions 2018 had a different narrative: optimism about the future of the store.
If you haven’t yet heard about predictive scheduling, you certainly will soon.
Brick-and-mortar stores will always be vital to a retailer’s business. We hear talk of a “retail apocalypse”, of customers going to Amazon and abandoning the shopping practices of old, but the majority of American consumers still want the experience offered by brick-and-mortar stores.
Everybody wants to succeed at their work. They want to bring forward new ideas that can help their company innovate, and they want to improve their own careers by growing their networks and gathering new ideas.
Whether it’s the challenges that come with having an irregular schedule or the high turnover that comes from those challenges, store associates struggle when faced with inconvenient and ineffective schedules.
These are the next-generation of store associates with the power of real-time store operations solutions at their fingertips – better for the employee, store and customer.
Since the last Data Protection Directive was established over two decades ago, it’s clear that not enough focus has been placed on protecting personal data and respecting the rights of the data subjects themselves. With the growing power of the internet and its enormous effect on how data is used, there comes a need for new regulation.
Winter storms and bomb cyclones have been battering the Northeast all winter. As snow piles on top of cars, as electricity goes out, and as temperatures dip below freezing, customers’ day-to-day lives are affected, whether it’s the need to stay warm or the need to shovel driveways.
If you read our recent benchmark report on workforce management, which we called Building A Better Workforce: What Will It Take?, you were exposed to a thoughtful piece of research that read, hopefully, in a measured tone that’s appropriate for a research report.
Even though most retailers in the UK benefited from strong sales over the Christmas period, they have many hurdles ahead of them.
When we think of Valentine’s Day, we think of gifts. From diamond rings to flowers, boxes of chocolates to stuffed animals, gifts are still flying off of shelves around Valentine’s Day. But as the spending power of Generation Z and Millennials continues to grow, these gifts are beginning to change.
Super Bowl LII has come and gone. The New England Patriots were the favored team going into the game, but the Philadelphia Eagles were able to conquer in the end. But just because the Super Bowl is over doesn’t mean that retailers can relax.
Game Day is upon us. You can feel the excitement in the air. Eagles fans hope for an underdog win, that they’ll be able to grab their first Super Bowl win in franchise history. Patriots fans hope to cement their dynastic legacy, looking for their sixth Super Bowl victory since 2001.
Reflexis changed its logo earlier this week. I’d like you to know the why and the what.
Retail is changing, and that change is only going to accelerate.
Retailers in all verticals are having trouble adapting to the shifts in retail today, but luxury brands have their own distinct set of challenges.
It’s easy for inconsistencies to devolve into a Public Relations (PR) disaster.
Experiential retail can provide a massive advantage over online retail. But, brick and mortar retailers must find ways to free up store associate time to implement these great experiences. Walking into a store should evoke excitement. Maybe it’s the greeting from a smiling, attentive store associate. Perhaps it’s the beauty tutorial that they’re hosting in […]
An automated labor management system can work wonders on a Retailers budget by optimizing labor spend, saving managers time, and preventing hefty fines for breaking labor and union rules. This is the second in my five-part series on best store operations practices covering how to thrive when prices drop. In the previous blog, I dove into [...]
Hear how QuickChek streamlined corporate-to-store communication, increased corporate visibility into task completion, and ensured a consistent customer experience. Solutions discussed: o Real-Time Task Manager o Q-Walk
Hear how QuickChek streamlined corporate-to-store communication, increased corporate visibility into task completion, and ensured a consistent customer experience.
Solutions discussed: o Real-Time Task Manager o Q-Walk
Hear how QuickChek aligned store labor with customer traffic, improved customer service, and reduced store manager time spent on scheduling. Solutions discussed: o Workforce Scheduler o Time and Attendance
Hear how QuickChek aligned store labor with customer traffic, improved customer service, and reduced store manager time spent on scheduling.
Solutions discussed: o Workforce Scheduler o Time and Attendance
Discover how DICK’S Sporting Goods improved task prioritization across stores and aligned store execution to corporate vision. Solutions discussed: o Real-Time Task Manager
Discover how DICK’S Sporting Goods improved task prioritization across stores and aligned store execution to corporate vision.
Discover how Rockler streamlined communications, ensured critical projects were executed on time, and improved the retail experience. Solutions discussed: o Real-Time Task Manager [ReflexisPlus]
Discover how Rockler streamlined communications, ensured critical projects were executed on time, and improved the retail experience.
Solutions discussed: o Real-Time Task Manager [ReflexisPlus]
Introduction The rapid change in consumer demographics, preferences, and shopping behavior is hardly a secret in the retail and consumer goods industry. As of 2015, Millennials outnumber Gen X’ers in the workplace by nearly 20%. This demographic shift poses new challenges for employers as they strive to train and retain their retail workforce. Retailers often [...]
Learn how Coop simplified communication, managed by exception, and improved line-of-sight into task execution. Solutions Discussed: o Real-Time Task Manager
Learn how Coop simplified communication, managed by exception, and improved line-of-sight into task execution.
Discover how McDonald’s UK reduced schedule generation time and reduced crew turnover with Reflexis. Solutions Discussed: o Workforce Scheduler o Time and Attendance
Discover how McDonald’s UK reduced schedule generation time and reduced crew turnover with Reflexis.
Solutions Discussed: o Workforce Scheduler o Time and Attendance
Learn how Rockler streamlined communications, improved task planning and task execution, and gained better visibility into task completion. Solutions Discussed: o Real-Time Task Manager [ReflexisPlus] o Q-Walk [StoreWalk]
Learn how Rockler streamlined communications, improved task planning and task execution, and gained better visibility into task completion.
Solutions Discussed: o Real-Time Task Manager [ReflexisPlus] o Q-Walk [StoreWalk]
Introduction Over the past few years, retailers have taken on operational optimization initiatives across their network of stores with the goal of reducing costs by squeezing labor budgets. This often leads to poor customer service and demotivated store employees. Instead, the focus should be on making stores more efficient by taking a holistic view of [...]
The world of Retail is continuously changing and evolving. Today, traditional brick-and-mortar stores receive a constant stream of doom and gloom predictions that online pure-plays, such as Amazon, are the way of the future. While this may sound ominous, the fact is, according to an analysis of the U.S. Census Bureau data, that by 2030, [...]
An effective store execution platform works wonders on store performance and task compliance; ensuring that your stores provide the best possible customer experience, every time. In our last blog, I outlined how retailers can achieve a consistent, positive in-store experience in five steps. I covered: Streamlining communications to improve execution Forecasting which days will have peak [...]
Learn how Vera Bradley improved task completion rates, scheduling efficiency, and customer conversation rates with Reflexis. Solutions Discussed: o Real-Time Task Manager o Workforce Scheduler o Employee Self-Service o Advanced Analytics and Reporting
Learn how Vera Bradley improved task completion rates, scheduling efficiency, and customer conversation rates with Reflexis.
Solutions Discussed: o Real-Time Task Manager o Workforce Scheduler o Employee Self-Service o Advanced Analytics and Reporting
The Wall Street Journal recently reported that sliding food prices are putting pressure on grocers. Grocers can succeed by attracting customers and increasing their average basket size per trip. Keep reading for 5 steps to do so! Over the past year, commodity prices have dropped. This has given grocers the space to discount prices to […]
Learn how AutoZone saved $100 million in seven years with intelligent workforce management. Solutions Discussed: o Workforce Scheduler o Time and Attendance
Learn how AutoZone saved $100 million in seven years with intelligent workforce management.
Find out how Burlington Stores consistently executed corporate initiatives, streamlined communication, and increased visibility into task completion. Solutions Discussed: o Real-Time Task Manager o Q-Walk
Find out how Burlington Stores consistently executed corporate initiatives, streamlined communication, and increased visibility into task completion.
Solutions Discussed: o Real-Time Task Manager o Q-Walk
Explore how Delhaize America increased their stores’ operational efficiency and improved the customer experience. Solutions Discussed: o Real-Time Task Manager
Explore how Delhaize America increased their stores’ operational efficiency and improved the customer experience.
Minimum and “living” wages are going up. These changes highlight the need for retailers to have up-to-date automated workforce management solutions to control labor costs and improve productivity and profitability. Labor costs are one of the largest controllable expenses in Retail. For a typical retailer, labor costs average 10-20 percent of revenues. Other industries, such [...]
In retail, speed matters. Customers favor retailers who can get them through the line fastest, deliver their orders quickest, and get them the help they need at the drop of a hat. Speed is critical when it comes to implementing new technologies. Retailers, as a whole, have limited budgets when it comes to investing in [...]
Omni-Channel initiatives are now standard practice for retailers. A majority of customers have come to expect a good, seamless experience across all channels. Unfortunately, retailers are struggling to meet these expectations. For example, according to Cognizant’s RIS News 2015 Shopper Survey, 30% of shoppers use “Buy Online, Pick Up in Store” (BOPIS) more than once a month. But [...]
How Nordstrom, and other retailers, can Improve Profits and Customer Service with Better Omni-Channel Fulfillment Reflexis Blog Omni-channel retailing — or as some people are increasingly saying, “Retailing” — is complex and can increase costs for retailers. Here are a few ways retailers can improve store-level fulfillment to increase profits and customer service. Retail has [...]
Reflexis StorePulse Real-time Store Execution Software Enables Retailers to View and Respond to Store Operations, Omni-channel, and Customer Demand Alerts on Windows 10 across PCs, Tablets, and Phones. Reflexis Task Manager Software Also Available on Windows 10 Driving Consistent Execution of Go-To-Market Strategies. Today’s touch screen generations expect mobility. We all do so much […]
Providing a consistent brand experience in all stores is essential. Technology can play an important role in helping to ensure a consistent customer experience. I recently had a conversation with a major fashion retailer with more than 600 stores during which we discussed the importance of driving a consistent brand experience for customers across […]
A recent survey of retailers reveals the top causes for failure to execute customer engagement and omni-channel strategies. It also highlights why retailers need a real-time store execution solution on mobile devices. Retailers give high value to processes such as “Buy Online, Pickup in Stores,” “Reserve Online, Pickup in Stores,” and “Ship from Stores.” Unfortunately, […]
Reflexis customers have won a variety of awards from independent trade magazines for their implementations of labor scheduling, task management, and other solutions. At the recent Reflexions 2014, the annual users group conference held in Las Vegas, 10 retailers and Quick Serve Restaurants presented on the ROI their companies have realized after implementing Reflexis solutions. [...]
An IT and store operations veteran looks at how to solve retail’s current and future challenges in the aisles. When I think back to when I was a store manager leading a 70,000 sq. ft. supermarket with more than 200 employees, doing about $800,000 in sales per week, I had a long list of responsibilities [...]
If you're interested in following the Twitter posts or blogs of "influencers" in the retail world, below are a few more to add to the recent "Top 50” list published by Vend. Point of Sale software provider Vend recently published a list of the "Top 50 Retail Influencers," which is described as a compilation of [...]
Big Data is Big News. But What Are People Actually Doing About It? Here are a few ideas how Store Operations could benefit. The world creates 5 exabytes of data every 2 days, which is roughly the same amount of data created between the dawn of civilization and 2003, Google CEO Eric Schmidt said famously [...]
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