Retailers Rate Reflexis Top Workforce Management Software Company in Customer Satisfaction 8th Year in a Row
Retailers rate Reflexis above all other workforce management software companies – and in top 10 overall – in Return on Investment (ROI), Product Reliability, Technology Innovation, Quality of Support, Quality of Service, and Customer Satisfaction.
DEDHAM, Mass., December 3, 2013: For the eighth year in a row, retailers have rated Reflexis above all other workforce management software companies in numerous customer service categories in the annual RIS News Software LeaderBoard. Retailers rated Reflexis in the top 10 of more than 20 breakout customer satisfaction categories in this year’s report, including:
- Recommendation by Tier One and Mid-Size Retailers
- Quality of Support and Service by Tier One and Mid-Size Retailers
- Broad Suite Vendor in Customer Satisfaction
- Customer Satisfaction by Specialty Retailers
- Customer Satisfaction by Grocery Retailers
- Overall Customer Satisfaction
“Now in its 13th year, the RIS News Software LeaderBoard provides a voice for retailers to express their opinions and rate the software providers that are essential to their business,” said Joe Skorupa, Group Editor-in-Chief of RIS News. “This year 376 retailers expressed their opinions about the software vendors they work with, a sharp increase compared to 305 in 2012. For Reflexis to consistently receive high customer satisfaction ratings over the years – even as it has added customers and grown just as the RIS News Software LeaderBoard has increased its base of survey respondents – is an achievement the company can be proud of.”
“We are delighted that our customers have again rated us above all other workforce management software companies – and in the top 10 overall – in so many customer satisfaction categories,” said Murtaza Ghadyali, Vice President of Product Management for Reflexis. “Since our first appearance in the Software LeaderBoard, when we had fewer than 20 retail customers, the Reflexis client base has grown to more than 180 customers on five continents. We have also expanded our product line into an entire platform of workforce management and real-time store execution solutions (Reflexis StorePulse®), including native apps on a variety of smart phones and tablets.”
“The Reflexis platform enables retailers to improve sales and profitability by ensuring compliance with time and labor scheduling business rules (including ones related to the Affordable Care Act), ensuring consistent execution of marketing and merchandising plans, and responding using best practices to real-time events such as Buy Online/Pickup in Store orders, employee sick callouts, High Value Patron check-in, late truck arrival, and more,” said Sundar Ranganathan, Chief Technology Officer for Reflexis. “Retailers can schedule the right person at the right time in alignment with their labor operations strategy and ensure they do the right thing to provide the highest quality of associate/customer engagement.”
About RIS News
RIS News, published since 1988, is read by over 22,000 retail executive decision makers. RIS writes about how retail businesses can benefit through the use of technology. RIS covers Customer Management & Marketing, Store Systems, Enterprise Operations, Supply Chain/Inventory Management, Merchandise Management, and Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.
About Reflexis Systems, Inc.
Reflexis is the pioneer in workforce management/task execution solutions that enable retailers to execute their strategy flawlessly and uncover profit. The Reflexis platform of integrated task management, KPI/compliance, time and attendance, labor scheduling (including budgeting, forecasting, and employee self-service), and real-time store operations solutions enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.
For the past 12 years, more than 180 of the world’s best retailers in multiple vertical categories have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management solutions. Reflexis StorePulse® (patent pending) synchronizes store-level activities with real-time customer demand. Stores can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in Atlanta, London, and India. For more information, visit reflexisnew.wpengine.com. Follow Reflexis on: LinkedIn | Facebook | Twitter | YouTube | Google+ | Instagram
Group Editor-in-Chief, RIS News
Reflexis Systems, Inc.
David L. Andrews
Director of Marketing Communications