Retailers Rate Reflexis Top Workforce Management Software Company in Customer Satisfaction 7 Years in a Row
Retailers rate Reflexis above all other workforce management software companies – and in top 10 overall – in Technology Innovation, Recommendation, Customer Satisfaction, Quality of Service, Ease of Installation/Integration, and Product Reliability; Reflexis also rated #1 Targeted Solution Vendor
DEDHAM, Mass., December 3, 2012: For the seventh year in a row, retailers have rated Reflexis above all other workforce management software companies in numerous customer service categories in the annual RIS News Software LeaderBoard. In addition to being rated in the top 10 overall in more than 20 breakout customer satisfaction categories in this year’s report, Reflexis received the #1 ranking for Targeted Solution Vendor, a category that factors in company revenue, product offering, and customer satisfaction.
“The RIS News Software LeaderBoard is a highly regarded report that many have called the Oscars of the retail industry because retailers get to rate all of their software providers on a head to head basis,” said Joe Skorupa, Group Editor-in-Chief of RIS News. “The survey results reflect an insider’s view of the retail industry from more than 300 respondents based on their professional involvement with their software providers. For Reflexis to maintain a consistent track record of providing excellent customer service over the years is an achievement it should truly be proud of.”
“We are delighted that our customers have again rated us above all other workforce management software companies in more than 20 customer satisfaction categories,” said Arun Santhanam, Vice President of Engineering for Reflexis. “We are extremely gratified by our Technology Innovation rating. Retailers can expect to see more products released by Reflexis in the coming months which continue to transform the workforce management space from one primarily focused on planning and compliance to action-oriented solutions that help associates better engage customers.”
About RIS News
RIS News, published since 1988, is read by over 22,000 retail executive decision makers. RIS writes about how retail businesses can benefit through the use of technology. RIS covers Customer Management & Marketing, Store Systems, Enterprise Operations, Supply Chain/Inventory Management, Merchandise Management, and Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.
About Reflexis Systems, Inc.
Reflexis is the pioneer in workforce management/task execution solutions that enable retailers to execute their strategy flawlessly and uncover profit. The Reflexis platform of integrated task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting and forecasting) solutions enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.
For the past 12 years, more than 180 of the world’s best retailers in multiple vertical categories have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management solutions. Reflexis StorePulse® (patent pending) synchronizes store-level activities with real-time customer demand. Stores can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in London, and India. For more information, visit reflexisnew.wpengine.com.
Joe Skorupa (973) 252-0100
Group Editor in Chief, RIS News
Reflexis Systems, Inc.
David L. Andrews, (781) 493-3351
Director of Marketing Communications