Reflexis Makes Its First Appearance in the RIS LeaderBoard at Number Three
NORWOOD, Mass.–(BUSINESS WIRE)– December 12, 2006 –Reflexis has been recognized by retailers as one of the top three software vendors in the category of Customer Satisfaction. The recognition came from retail executives who participated in the RIS News Software LeaderBoard 2006, which is unique among lists that rank IT providers because it gauges vendors in a head-to-head comparison. The Customer Satisfaction ranking is based on the responses of 190 retail executives who graded the performance of their software vendors. In its first appearance in the Software LeaderBoard, Reflexis and its RetailAction suite of applications was ranked amongst the top performers in every individual Customer Satisfaction category.
“It is a great accomplishment for Reflexis, which is new to the RIS LeaderBoard ranking of software vendors in the retail industry, to receive such high marks on its first appearance on a list that features the best of the best,” said Joe Skorupa, group editor-in-chief of RIS News. “Reflexis received high marks in all customer satisfaction areas, from technology innovation to ongoing customer support. It scored third overall in the category of Customer Satisfaction, and ranked impressively from second to sixth in the 10 individual breakout categories that make up the final Customer Satisfaction score.”
The overall Customer Satisfaction score for Reflexis was 46.4 out of a possible total of 50. Of particular pride to Reflexis are the rankings the company received in the following categories:
- Second Place, Product Reliability
- Second Place, Ease of Installation
- Second Place, Technology Innovation
“The results of the Software LeaderBoard survey are a ringing validation of every one of our customers’ experiences and the ability of Reflexis to implement software that solves retailers’ business problems rapidly,” said Prashanth Palakurthi, founder and CEO of Reflexis. “We are humbled to receive such high marks in so many areas from retail executives who participated in the survey, especially since this is our first appearance. Only the most highly regarded software companies make this list. We understand that this recognition raises the bar in terms of customer expectations, and Reflexis is well positioned to meet these challenges.”
About RIS News
RIS News, published since 1988, is read by over 22,000 retail executive decision makers. RIS writes about how retail businesses can benefit through the use of technology. RIS covers Customer Management & Marketing, Store Systems, Enterprise Operations, Supply Chain/Inventory Management, Merchandise Management, and Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.
About Reflexis Systems, Inc.
Reflexis helps retailers turn strategy into action with the integrated RetailAction™ suite of Retail Execution Management solutions. Reflexis customers include many of the world’s largest retailers such as Staples, Sears, The Home Depot, Food Lion, Barnes & Noble, Tesco and many other Top 250 Global Retailers. Reflexis customers have reported dramatic improvements in store-level compliance with corporate strategies, empowering them to increase average ticket sales and improve field and store management productivity throughout their chains.
The Reflexis suite of products features the RetailAction Manager™, RetailAction KPI Activator™, RetailAction StoreWalk®, and RetailAction LaborScheduler™. Reflexis Systems, Inc. is privately held and headquartered in Norwood, Massachusetts, with international offices in the UK and India. For more information, visit reflexisnew.wpengine.com.
Reflexis Systems, Inc.
David L. Andrews
1420 Providence Hwy
Norwood, MA 02062
Phone (781) 278-9919