Reflexis Rated #1 Software Company by Retailers in Eight Customer Satisfaction Categories
Retailers rate Reflexis #1 in Recommendation, Customer Satisfaction, Quality of Service, and more in the annual RIS News Software LeaderBoard; workforce management software company rated in top ten in more than 25 customer service categories
DEDHAM, Mass., December 6, 2011: Retail executives rated Reflexis number one in eight customer service categories in the annual RIS News Software LeaderBoard. In addition to being rated number one in Recommendation, Customer Satisfaction, and Quality of Service, Reflexis was rated in the top ten in more than 25 other categories, including Technology Innovation, Product Reliability, Quality of Support, and Return on Investment (ROI). Below are just some of the categories in which Reflexis was rated in the top ten by retailers:
#1 Customer Satisfaction
#1 Quality of Service
#1 Customer Satisfaction by Specialty Retailers
#1 Customer Satisfaction for Broad Suite Vendors
#2 Quality of Support
#2 Technology Innovation by Tier One Retailers
#2 Product Reliability by Tier One Retailers
#2 Ease of Installation/Integration by Tier One Retailers
#2 Administration/Maintenance by Tier One Retailers
#2 Total Cost of Operation by Tier One Retailers
#2 Return on Investment by Tier One Retailers
“For six years in a row, retail executives have rated Reflexis as a leader in the workforce management software category in the RIS News Software LeaderBoard,” said Joe Skorupa, Group Editor-in-Chief of RIS News. “During this time Reflexis has scored top rankings across numerous customer satisfaction criteria in the RIS Software LeaderBoard. The company’s consistent track record of excellent customer service has been maintained even as Reflexis has expanded its product offerings and customer base. This is noteworthy because small software companies have the luxury of focusing exclusively on just a few customers while larger companies are spread across a wider client base. But even as Reflexis has added products and customers, its consistently high ratings in the Software LeaderBoard are a strong indication of the company’s commitment to maintaining customer satisfaction.”
“In 2010, Reflexis experienced record customer growth. In 2011, we successfully implemented our labor scheduling, task management, and time and attendance solutions for retailers ranging from mid-sized companies to some of the largest in the world with more than 9,000 stores,” said Prashanth Palakurthi, CEO and founder of Reflexis. “The high ratings we continue to receive confirms our unwavering commitment to our customers. We will continue to build upon what our customers say are the best retail workforce management solutions. Our ability to implement our workforce management solutions across the breadth of retail verticals including grocery, convenience/petroleum, apparel, auto parts, and other specialty retailers underscores how Reflexis is building a scalable, configurable system that addresses real retail business challenges.”
About RIS News
RIS News, published since 1988, is read by over 22,000 retail executive decision makers. RIS writes about how retail businesses can benefit through the use of technology. RIS covers Customer Management & Marketing, Store Systems, Enterprise Operations, Supply Chain/Inventory Management, Merchandise Management, and Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.
About Reflexis Systems, Inc.
Reflexis is the pioneer in workforce management/task execution solutions that enable retailers to execute their strategy flawlessly and uncover profit. The Reflexis platform of integrated task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting and forecasting) solutions enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics.
For the past 12 years, more than 100 of the world’s best retailers in multiple vertical categories have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management solutions. The Reflexis Adaptive Execution platform (patent pending) synchronizes store-level activities with real-time customer demand. Stores can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts. For more information, visit reflexisnew.wpengine.com.
Joe Skorupa (973) 252-0100
Group Editor in Chief, RIS News
Reflexis Systems, Inc.
David L. Andrews, 781-493-3351
Director of Marketing Communications