Reflexis and Indyme Partner to Provide Instant Awareness to Store Teams
Combined solution leverages mobile communication devices to provide real time notification of actionable events and tasks that increase sales, reduce shrink, and improve store efficiency
NEW YORK, NY – NRF ANNUAL CONVENTION January 16, 2012 – Reflexis Systems Inc., a leading provider of retail workforce/task management solutions, and Indyme Solutions, Inc., provider of Smart Response™ communication solutions, today announced a formal partnership.
With the partnership, Reflexis will build on its ability to help retailers turn strategy into action with Smart Response, which delivers instant awareness of urgent situations occurring in a store, alerts on-duty employees, and ensures prompt, best-practice response.
In today’s increasingly competitive economy, retailers must deliver customers the best possible in-store experience. With the two companies’ combined offering, retailers can:
- Immediately detect the presence of a high-value patron and send an alert to the most qualified employee currently clocked in, wherever they are in the store
- Alert employees to suspicious activity and dangerous situations such as aisle spills or perimeter doors that unexpectedly open
- Ensure issues are resolved using best practices through escalations and improved team coordination, while tracking completion status and performance metrics
“Indyme’s Smart Response system empowers retailers to automatically send real-time messages to communication devices used by employees, including smart phones, tablets, two-way radios, pagers, wireless phones, and e-mail systems,” noted Indyme Vice President of Product Management Bill Kepner. “In this way, Smart Response represents a powerful approach to more effective loss-prevention and enhanced profits,” he added, “leveraging both new and traditional technologies to achieve targeted results.”
“The partnership between Reflexis and Indyme is a recognition by both companies of the need to enhance workforce management applications with real-time adaptive action driven by real-time intelligence,” said Murtaza Ghadyali, Vice President of Product Management for Reflexis. “Our combined solution enables retailers to ensure store employees are instantly aware of urgent, actionable events and ensure prompt, best-practice action.”
About Indyme Solutions, Inc.
Indyme’s Smart Response™ solutions family provides instant notification of actionable events in some 20,000 retail stores. These systems empower store teams to build sales, reduce shrink, and work more efficiently by delivering instant awareness of shoppers desiring assistance, cashiers needing support, slip hazards, perimeter doors unexpectedly opening, suspected sweeps, and many other events of interest. Activity-driven metrics enable management to pinpoint and act on performance improvement opportunities throughout the chain.
Indyme patented and introduced shopper help buttons in 1986, followed by a flurry of retail-oriented solutions, many developed in collaboration with major retailers. These solutions are installed in thousands of stores including DIY warehouses, discount and full line department stores, supermarkets, drug stores, apparel retailers, and specialty stores. The company continues to innovate and introduce new solutions on an ongoing basis.
Indyme Solutions, Inc. is privately held and headquartered in San Diego, California. Its reseller network also provides Indyme solutions in the U.S. and other countries. For additional information, visit www.indyme.com. Follow Indyme on Twitter, LinkedIn, and Facebook.
About Reflexis Systems, Inc.
Reflexis is the pioneer in workforce management/task execution solutions that enable retailers to execute their strategy flawlessly and uncover profit. The Reflexis platform of integrated task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting and forecasting) solutions enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics.
For the past 12 years, more than 100 of the world’s best retailers in multiple vertical categories have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management solutions. The Reflexis Adaptive Execution platform (patent pending) synchronizes store-level activities with real-time customer demand. Stores can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in London, and India. For more information, visit reflexisnew.wpengine.com.
Ariel Fajerman, 858-707-8538
Marketing Communications Manager
Reflexis Systems, Inc.
David L. Andrews, 781-493-3351
Director of Marketing Communications