As the COVID-19 outbreak is ever-changing, we will continuously provide updates and new content on this page.
In these uncertain times, I wanted to personally communicate what we are doing at Reflexis to support you and your business. As the COVID-19 situation continues to evolve, Reflexis has proactively taken measures to ensure business continuity and provide ongoing systems and customer support.
Recent events are unprecedented, and at Reflexis we take the situation very seriously. In fact, our preparations began well in advance of this crisis. The effort has been led by our Business Continuity Team – comprised of senior executives from all critical departments of the Company – who are in daily communication and are personally overseeing the Company’s response to the situation.
Reflexis, from the ground up, has designed and implemented a highly reliable system dedicated to supporting its customers. This includes a geographically-distributed critical operations network to provide monitoring, application, and infrastructure support.
In addition, we have full disaster-recovery environments in place at geographically dispersed locations, and we continue to work closely with our service providers to ensure ongoing operations. Examples include emergency access to facilities, available on-demand capacity, and proactive personnel availability and health monitoring. In short, we have taken extensive measures to ensure there are no material interruptions in our service to you, our customers.
We also have a 24/7 emergency support line that you can call for any immediate needs you may have:
- US/Canada toll-free: 1 (800) 765-6930
- UK toll-free: 0800 086 8773
We continue to monitor this evolving situation and will communicate through our established protocols should we need to apprise you of any developments.
Whatever the future may hold, we will be there with you.
Chairman and CEO
We will be providing blog posts with important information on how to get the best out of your solutions during this global pandemic. Check back regularly for new blog posts.
The Knowledge Center provides current Reflexis customers with pertinent information about their solutions. Find out best practices during these uncertain times by visiting the knowledge center today.
Using Your Solutions to Manage COVID-19 Response
In times when your business needs to quickly react to urgent situations, there are ways you can utilize your Reflexis product suite to enhance communication and to ensure safe and legal stores.
Real-Time Task Manager
Broadcast Messaging – Create quick hit alerts with information important for everyone to know before logging in or scrolling within the system; for example, a hotline number or an update about closings.
Project Type and Tagging – Use a special project type icon or tag for projects related to COVID-19. You can make the project type a different color for the leadership calendar so it stands out and makes it easier for filtering.
Messaging – Open a General Message option for employees to send questions to a designated profile – or use OTHER and let them know about the new process.
URLs – Whitelist and share trusted articles with your teams to help them understand decisions made and stay educated on what is going on in the world.
Create step-by-step processes for activities like auditing a clean-day or setting up a space for people to pick up resources.
Create a simple list for sanitizing all areas of a shop to help managers and associates stay on top of updated cleanliness policies.
Create distribution lists for managers, enabling them to communicate easily with each other and with you.
Enable stores to report COVID-19 related incidents and update you on their ongoing needs.
- Employee Self-Service mobile applications can be utilized by employees remotely to communicate illness or quarantine to unit managers
- Set up Reason Codes for day-off/leave requests for quarantined workers to specify why associates need the time off. These can be tied to Time and Attendance pay codes for proper tracking and pay.
- Utilization of alternate work locations or release to store if units are experiencing a shortage of employees due to workers needing to stay home with children or other reasons.
- Encourage employees to update availability if they need to change work patterns due to children out of school or day care.
- Enable change unit functionality if a need arises to have Unit Managers cover multiple locations.
Time and Attendance:
- Utilize specialty pay codes to track special pay that your organization may offer employees to offset hours due to unit closing.
Please feel free to reach out to your Customer Success Director should you need further assistance.
For support or more information, please contact us: