Personnel Today Awards 2014 Winners: McDonald’s Take Home Technology Award
RIS News, January 25, 2019
WINNERS: McDonald’s Restaurants
About the organisation
The McDonald’s Corporation is the world’s largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries across 35,000 outlets.
Over the last five years, McDonald’s UK experienced significant business growth, leading to a year-on-year increase in employee numbers. There have also been many changes to legislation, technology and employee expectations, as well as new operational and people processes. It became evident that the existing “people systems” had become inefficient and inadequate. The archaic IT platform created barriers to executing for business results; in terms of what it provided and the time it took to get tasks completed. A new coherent system was required which was fully supportive and progressive with the ever-changing needs of the employees and the business.
What the organisation did
- Developed “PeopleStuff” – an innovative new people platform deployed across 1,230 restaurants to provide a “hire-to-retire” service to its employees, managers and customers.
- Engaged with more than 1,000 stakeholders, which helped ensure that it was considering all requirements of the improved system.
- PeopleStuff has two key systems at its heart, Oracle HR for human resources and Training and Reflexis Workforce Management for scheduling, and time and attendance.
- Implemented new technology called Webcenter to make Oracle HR more appealing for its users.
- Introduced a new scheduling processes to allow managers to be mindful of the diverse needs of their employees.
- Enabled “Crew screens”, which add flexibility to their working lives, allowing them to swap shifts, pick up extra work or change their availability at the approval of their manager.
- Developed three streams to the programme to address issues with rolling it out among franchises, involving deployment, training and business change.
- Held formal classroom sessions nationally, supported by more than 100,000 modules, which meant restaurants were eased in to the big changes PeopleStuff brought.
Benefits and achievements
- All business benefits and objectives set have been achieved, such as remote access; legally compliant; self-service for all employees; a single HR record for every employee; improve efficiency/reduce admin tasks; and improved employee scheduling accuracy.
- Employees have greater control over their personal information; they can adjust their own details, and see their payslip online.
- Lower crew turnover of 32% (an 8% decrease on company average).
- Employee commitment scores as measured by annual employee survey in 2013 averaged 95% (4% higher than the McOpCo average).
- Reduced time spent on ensuring legal compliance and on administration – system integration combined with employee self-service and the average four-hour reduction in time to complete the schedule, saves managers time, meaning they have more time on the floor.
- Hourly level sales projection efficiency improved by 12.5%, which means that restaurant managers are able to more accurately forecast needs on a shift and maximise sales.
- Company has seen a 0.36% reduction in employee labour and an 0.81% improvement in profit at the pilot restaurants.
“The right actions seem to have been taken, and in a complex environment.”