Pep Boys Completes Rollout of Reflexis Task Management ™ Solution in 10 Weeks
Norwood, MA – October 04, 2005 – Reflexis Systems Inc, the leader in Workforce Management software, has completed the companywide implementation of the Reflexis Task Management™ solution for The Pep Boys – Manny, Moe & Jack (NYSE: “PBY”), the nation’s leading automotive aftermarket retail and service chain. Reflexis Task Management™ has enabled Pep Boys to streamline communications, understand store workload, clarify priorities and put the store focus back on the customer.
Said Terry Winslow, Pep Boys’ vice president of Human Resources, “With the Reflexis solution, we are able to more effectively manage, develop and deliver communications and tasks, including line-of-business specific and corporate messages. Ultimately, this will help to improve the quality, timeliness, effectiveness and coordination of communications and tasks directed to our retail, service and commercial managers. It will also enable our field management to remotely monitor execution and compliance at the store level. All of these benefits will impact our performance and the bottom line positively.”
In just 10 weeks, the system was implemented at Pep Boys’ 593 store locations, and nearly 1,200 retail, service and field managers were trained on the system. The store and field associates readily embraced the product. The Reflexis solution is very easy to use with store and field personnel training conducted via web cast and e-learning tools. “The reaction of the store and field personnel to the system has been exceptional and much better than expected as we have seen improvement in compliance,” said Joe Brennan, of Pep Boys’ Operations Administration. “This, together with the responsiveness and positive attitude toward Reflexis, contributed greatly to the ability to be up and running with the system in such a short time frame.”
Pep Boys needed a system that could:
- streamline the myriad of store communications and eliminate duplication
- manage and monitor store workload
- clarify priorities
- enable corrective action to audits quickly
- provide company wide visibility of execution status
With the Reflexis solution, managers are able to access all the information they need to manage, plan, and track their assignments, and to report their progress on completing assignments. Information is updated in real time. At the corporate level, Operations Administration is able to track workload demands and prioritize work, ensuring the most important work can be done timely and effectively.
“The rapid implementation of Reflexis is a testimony to the configurability and scalability of our product. This is the seventh consecutive time that our software was implemented in weeks ensuring that our customers see Return on Investment on their technology investments rapidly,” said LV Prasad, Reflexis’ Senior Vice President of Sales.
The Reflexis solution is an easy-to-use real time web-based system that closes the loop on planning, execution, and measurement by providing streamlined communications, visibility and real-time feedback and analysis.
About Reflexis Systems, Inc.
Reflexis is the leader in web-based Precision Workforce Management™ solutions for Retail, and the only provider of an integrated solution for Task Management and Labor Scheduling. Already proven at Staples, The Home Depot, Pep Boys, Circuit City and other leading retailers, Reflexis solutions facilitate planning of all store activities, schedule store resources and provide visibility to execution and provide measurement and feedback. Our Customers achieved dramatic improvements in efficiency and productivity at every store across the enterprise – resulting in higher sales, reduced labor costs, and a consistent customer experience. Reflexis Systems, Inc. is headquartered in Norwood, MA, with international offices in the UK and India. For more information, visit http://reflexisnew.wpengine.com/, email Shirley.Strachan@reflexisinc.com or call 781-278-9919.
About Pep Boys
Pep Boys has 593 stores and over 6,000 service bays in 36 states and Puerto Rico. Along with its vehicle repair and maintenance capabilities, the company also serves the commercial auto parts delivery market and is one of the leading sellers of replacement tires in the United States. Customers can find the nearest location by calling 1-800-PEP-BOYS or by visiting www.pepboys.com.
3111 West Allegheny Avenue
Philadelphia, PA 19132
Reflexis Systems, Inc.
Eric Moody, 781-278-9919 x137