The second annual Reflexis' Systems' Banking Survey conducted in January 2021 polled more than 1,200 bank branch employees across 10 countries to gain insight into the challenges facing branches concerning workforce scheduling, execution efficiency and communication.
With pandemic-driven spikes in digital activity and major changes to the in-branch experience, banks are dealing with operational stresses like never before. Managers are faced with new hygienic rules, changes in customer behavior, and much more.
Curbside pickup and other key omnichannel initiatives aren’t going to become less relevant as the pandemic comes to a close. Improving your store operations is critical to ensuring that you’re prepared for the future of grocery retail.