McDonald’s UK: Implementing Workforce Solutions to Increase Sales and Improve Customer Satisfaction
Quick Service Restaurant Increases Sales and Customer Satisfaction with Workforce Management
After achieving major growth, McDonald’s needed a centralized workforce management solution to effectively optimize processes for restaurant labor scheduling, floor plans, and payroll.
They selected Reflexis Workforce Scheduler for its functionality, ease of use, and high configurability. McDonald’s also knew Reflexis’ track record of fast implementations and excellent customer support. The results included a reduction in crew turnover, a decrease in store manager time spent scheduling, and an increase in profitability.
For this implementation, Personnel Today awarded McDonald’s UK the “Excellence in HR through Technology.”