• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Healthcare
  • Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
  • English
    • Deutsch
    • Español
Language
  • lang English
  • lang Deutsch
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Hospitality
    • Healthcare
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

3 Key Takeaways from RetailEXPO 2019

3 Key Takeaways from RetailEXPO 2019

white seperator line

Reflexis Blog

retail expo logo colorful background

This year at RetailEXPO 2019, a major retail event in Europe with over 15,000 retail attendees, we heard a great deal of discussion about the future of retail and how to adequately prepare for it. How do retailers provide customers with the convenient, omnichannel experience they desire?  What tools are out there to make a retailer’s shopping experience stand out amongst the rest?

What we found was that the future of retail is anything but bleak, and that retailers need to implement new, innovative strategies to simplify work at stores and transform store and labour operations.

Here are our key takeaways from this year’s RetailEXPO:

1. Increase Speed of Communication to Your Store Colleagues

One theme that was emphasised throughout the conference was the need for store colleagues to get key information more quickly, so they can be in the right place in the store at the right time, completing the right tasks. At our stand, we discussed how retail solutions such as workforce management, real-time task management, and mobile employee self-service solutions could make work simpler for store colleagues.

These solutions provide store colleagues in real time with a prioritized list of daily tasks, give them the ability to easily view and modify their schedules, and ensure that they are scheduled according to store workload and other critical factors. By simplifying work for store colleagues, retailers can give them more time to help customers and increase sales.

2. Transform Your Store Operations

One of the key challenges that retailers face is how to complete critical in-store tasks with the time available to them, all while providing the excellent retail experience customers desire. Dave Tyas, Retail Change Lead at Co-op, gave a talk about how real-time task management is helping them simplify store operations and give store colleagues time to work more closely with customers.

With real-time task management, Co-op’s store colleagues are able to use mobile devices to access a personalised list of tasks while on the store floor, ensuring that they could complete projects more quickly and more effectively.

3. Focus on the Customer Experience

Everybody at RetailEXPO was talking about how they could create a unique customer experience. Whether it was exciting omnichannel services, personalised interactions with store colleagues, or implementing cutting-edge interactive technology, everybody was thinking about how they could provide customers with an experience that their competition isn’t.

Much of the conversation centered around focusing on how to improve the store as a whole. If omnichannel services like click and collect are implemented to help customers, how can they be optimised to be convenient and effective? The retailers we spoke to reinforced the need to continue to simplify store operations and ensure that store colleagues always know what needs to be done, so they can consistently focus on improving everything that touches the customer experience, setting themselves apart from the competition.

For more strategies to help you improve the customer experience and empower your store colleagues, read our recent report, “Stop the Clocks: How to Derive Extra Value from the Labour Hour.”

Latest Posts

Why 20% of bank employees consider quitting: Survey

Why 20% of bank employees consider quitting: Survey

June 10, 2022

Administrative tasks are often handled manually, causing inaccuracies and longer customer wait times. New software and apps are the solution.

Zebra Named a Leader in Nucleus Research’s 2022 WFM Technology Value Matrix

Zebra Named a Leader in Nucleus Research’s 2022 WFM Technology Value Matrix

April 28, 2022

Nucleus Research evaluated 16 WFM solutions and ranked them on their delivery of value to customers via both the functionality and usability of their software. Zebra received accolades for its AI-powered Reflexis WFM platform, which allows managers and employees at retailers, quick service restaurants (QSR), hotels and banks to optimize execution processes and labor expenditures.

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

April 21, 2022

In this market snapshot from Incisiv, explore how shifts in customer expectations have changed the landscape of retail store operations, as well as how to empower a next-gen workforce that can meet these expectations and more.

The Use of Artificial Intelligence in Healthcare Scheduling

The Use of Artificial Intelligence in Healthcare Scheduling

April 7, 2022

Modern workforce scheduling solutions can offer healthcare facilities the ability to empower nurse managers, while also improving time management and reducing nurse burnout.

Ready Your Retail Store Operations to Empower a Next-Gen Workforce

Ready Your Retail Store Operations to Empower a Next-Gen Workforce

March 22, 2022

Retailers are turning to intelligent technology to empower a next-gen workforce: streamlining task execution, connecting teams, optimizing staffing, and making work easier and faster.

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com
Email Preferences

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us

FAQ

© 2022 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.