Reflexis Customer Success Program

Reflexis Customer Service Program

Get the Most Out of Your Reflexis Solutions

The Reflexis Customer Success Program is a service provided to all Reflexis customers, giving them access to people and resources designed to increase the return from their Reflexis platform. This post go-live, strategic partnership provides customers with the guidance on best-practices use of Reflexis solutions. The Customer Success Program also gives customers access to documentation, videos, training opportunities, and events like digital Connections or the annual user conference, Reflexions.

Utilize the Knowledge of Your Customer Success Director

Each customer is assigned one of the industry experts on the customer success team. This Customer Success Director, with decades of industry experience, is dedicated to helping you maximize the ROI of your Reflexis platform. Our Customer Success Directors support customers with free consulting after implementation to identify opportunities to better utilize your Reflexis solutions to increase sales, boost employee productivity, and simplify work for stores.

Reflexis Knowledge Center

The Reflexis Knowledge Center is an online resource where Reflexis customers can access product documentation, training videos, solution manuals, and information on the latest version releases. Customers can also look through presentations, videos, and other resources to gain insights that well help them ensure customer safety, improve employee engagement, and simplify work at stores.

Product documentation
Training videos
Solution manuals
Latest version releases

Presentations
Videos
Other resources

The Reflexis Knowledge Center is available from the Customer Support site.

Reflexis U

Reflexis U, a learning program where you can learn best practices and receive deep dive training into Task Manager, Workforce Scheduler, and other Reflexis solutions. You can also receive one-on-one functional consulting sessions customized to the specific needs of your organization, ensuring that you have the knowledge you need to optimize the return from your Reflexis solutions.

Reflexis COVID-19 Response

Reflexis is dedicated to helping retailers keep employees and customers safe through the COVID-19 pandemic. From webinars on store execution and intelligent labor forecasting, to one-on-one virtual meetings with customers, Reflexis has worked to ensure that retailers have what they need to provide a safe and effective customer experience. For more information, check out our list of resources and a timeline of Reflexis’ response.

Reflexis Customer Service Program

Get the Most Out of Your Reflexis Solutions

Customer Success Team

Reflexis Knowledge Center

Reflexis U

Utilize the Knowledge of Your Customer Success Director

Reflexis Knowledge Center

Reflexis U

Reflexis COVID-19 Response

Learn more about Reflexis Customer Success programs and activities