Empower Employees and Engage Customers with Intelligent Appointment Booking
Integrated Customer Experiences
Connect Customers and Employees with Appointments
Improve client experiences and power your branch recovery with Reflexis Customer Connect™—Intelligent, quick-to-deploy, schedule-aware appointment booking. Reflexis Customer Connect is the only enterprise-class appointment scheduling software offering:
• Seamless alignment with labor forecast and schedules via Reflexis Workforce Scheduler or your current workforce management tools
• Virtual queuing and customer alerts to manage occupancy in lobby and lines
• Secure mobile communications to coordinate appointments
• Robust analytics to provide insights on branch appointment effectiveness
• Easy integration to your website and other systems
• Rapid implementation and deployment
Appointment Booking That Works – Today and Tomorrow
Reflexis Customer Connect offers the flexibility to manage through disruption and the robust functionality to support evolving branch strategies. Using the native scheduling and execution capabilities of the Reflexis for Banking platform, you can ensure a qualified, prepared employee is assigned to every customer interaction and automate appointment changes if an employee calls out or has a conflict.
Intelligent alignment with labor forecasting and scheduling also creates a closed-loop for data about appointments to drive increased efficiency and better customer experiences.
Mobile Appointment Scheduling & Lobby Management
Enable better lobby management with robust mobile queue management, with complete visibility into both ongoing and upcoming meetings, as well as the current queue. Easily accommodate walk-in appointments, capture data about walk-ins, or schedule them into future appointment openings.
Offer customers and employees mobile access to schedule, update and review appointments details. Make Reflexis Customer Connect part of a total branch performance platform!