• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
  • Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
Language
  • lang English
  • lang Deutsch
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
    • Hospitality
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

How to Engage Store Associates with Workforce Management

How to Engage Store Associates with Workforce Management

Reflexis Blog

Store Associate with Tablet in boutique

Whether it’s the challenges that come with having an irregular schedule or the high turnover that comes from those challenges, store associates struggle when faced with inconvenient and ineffective schedules. As a result, they become less engaged with the work they’re doing and aren’t as able to help customers in the store.

This has a dramatic impact on productivity, customer experience, and the gross margin. Retailers with highly engaged store associates outperform their competitors’ earnings by almost 150 percent. Engaged associates also consistently provide better customer service and are less likely to leave their jobs. Conversely, retailers with disengaged store associates earn less per share than their competition.

It’s imperative that retailers find out how to neutralize variables that decrease that engagement level, creating store associates that thrive in their jobs, driving more sales and providing customers with outstanding retail experiences.

Impacting the Bottom Line with Engaged Store Associates

With the right tools, retailers can empower store associates to be more engaged during their shifts. Workforce management and employee self-service solutions help retailers accomplish this, simplifying store associates’ work and giving them greater control over their schedules.

Simplifying work starts with optimizing labor schedules. Employee schedules have to factor in all of the variables that affect the store associate. Whether it’s their skillset, their schedule preferences, or other obligations outside of work, all of these have an impact on a retailer’s bottom line because they affect how well store associates function in the store. By using workforce management solutions to optimize labor schedules, retailers can account for these variables. Tasks are completed by the store associate with the most relevant skillset, ensuring that a store associate who isn’t proficient on the cash register isn’t accidentally scheduled to perform that job. They also ensure that, if employees have to pick up their children from soccer practice at 6 or have second jobs in the morning, they can have those other responsibilities easily accounted for in the schedule. By seamlessly integrating these variables into the scheduling process, store associates are more engaged, more productive, and better equipped to help retailers increase their gross margins.

Retailers benefit when store associates have better control over weekly schedules. With mobile access to an employee self-service solution, store associates have more freedom to manage their schedules and are more engaged and productive while on the sales floor. Employee self-service allows store associates to view their schedules along with task details, and gives them the ability to request time off and advertise open shifts. They can also view timecard details so they know how many hours they have on their paycheck. With this solution, store managers have the ability to approve or reject requests, and can directly communicate any schedule changes to store associates. All of this contributes to store associates’ overall satisfaction with their work, making them more engaged and better able to impact the retailer’s bottom line.

Store associates want to be engaged with their work. They want to clock in and be excited to start interacting with customers. With workforce management solutions, retailers can give store associates what they need to be more engaged, increasing sales and creating excellent customer experiences.

Of course, this is only one piece of a complex puzzle. For more tips on how to foster more productive and more engaged store associates, check out our white paper, 3 Ways to Simplify Work for Retail Store Associates!

Latest Posts

Maximizing the Effectiveness of Store Layout Changes During the Pandemic

Maximizing the Effectiveness of Store Layout Changes During the Pandemic

April 15, 2021

With the right store operations and workforce management technology, changes from the COVID-19 pandemic don’t have to take you by surprise. Not only will front-line employees have the information needed to manage all of their tasks, but optimized staffing ensures that enough employees are in the store to get it all done.

WFM Video Insights: Managing Through the Branch Closure Process

WFM Video Insights: Managing Through the Branch Closure Process

April 13, 2021

Flexible workforce management software can provide the staffing and forecasting agility necessary to help you navigate the branch closure process.

How Sally Beauty Holdings Achieved Their Store Operations Makeover

How Sally Beauty Holdings Achieved Their Store Operations Makeover

April 13, 2021

With a real-time store operations and workforce management software platform, Sally Beauty was able to meet the challenges of the pandemic head on, empowering their front-line employees and providing customers with a safe and comfortable retail experience.

April 2021 Employment Law and Regulations Update

April 2021 Employment Law and Regulations Update

April 13, 2021

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2021 onward.

Streamlining Retail Store Operations to Manage Changing Store Layouts

Streamlining Retail Store Operations to Manage Changing Store Layouts

April 8, 2021

Improving store execution and labor optimization processes is an essential part of accounting for the shifting tasks and processes involved in changing retail store layouts.

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us

© 2021 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.