• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
  • English
    • Deutsch
    • Português
    • Español
Language
  • lang English
  • lang Deutsch
  • lang Português
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
    • Hospitality
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

How to Engage Store Associates with Workforce Management

How to Engage Store Associates with Workforce Management

Reflexis Blog

Store Associate with Tablet in boutique

Whether it’s the challenges that come with having an irregular schedule or the high turnover that comes from those challenges, store associates struggle when faced with inconvenient and ineffective schedules. As a result, they become less engaged with the work they’re doing and aren’t as able to help customers in the store.

This has a dramatic impact on productivity, customer experience, and the gross margin. Retailers with highly engaged store associates outperform their competitors’ earnings by almost 150 percent. Engaged associates also consistently provide better customer service and are less likely to leave their jobs. Conversely, retailers with disengaged store associates earn less per share than their competition.

It’s imperative that retailers find out how to neutralize variables that decrease that engagement level, creating store associates that thrive in their jobs, driving more sales and providing customers with outstanding retail experiences.

Impacting the Bottom Line with Engaged Store Associates

With the right tools, retailers can empower store associates to be more engaged during their shifts. Workforce management and employee self-service solutions help retailers accomplish this, simplifying store associates’ work and giving them greater control over their schedules.

Simplifying work starts with optimizing labor schedules. Employee schedules have to factor in all of the variables that affect the store associate. Whether it’s their skillset, their schedule preferences, or other obligations outside of work, all of these have an impact on a retailer’s bottom line because they affect how well store associates function in the store. By using workforce management solutions to optimize labor schedules, retailers can account for these variables. Tasks are completed by the store associate with the most relevant skillset, ensuring that a store associate who isn’t proficient on the cash register isn’t accidentally scheduled to perform that job. They also ensure that, if employees have to pick up their children from soccer practice at 6 or have second jobs in the morning, they can have those other responsibilities easily accounted for in the schedule. By seamlessly integrating these variables into the scheduling process, store associates are more engaged, more productive, and better equipped to help retailers increase their gross margins.

Retailers benefit when store associates have better control over weekly schedules. With mobile access to an employee self-service solution, store associates have more freedom to manage their schedules and are more engaged and productive while on the sales floor. Employee self-service allows store associates to view their schedules along with task details, and gives them the ability to request time off and advertise open shifts. They can also view timecard details so they know how many hours they have on their paycheck. With this solution, store managers have the ability to approve or reject requests, and can directly communicate any schedule changes to store associates. All of this contributes to store associates’ overall satisfaction with their work, making them more engaged and better able to impact the retailer’s bottom line.

Store associates want to be engaged with their work. They want to clock in and be excited to start interacting with customers. With workforce management solutions, retailers can give store associates what they need to be more engaged, increasing sales and creating excellent customer experiences.

Of course, this is only one piece of a complex puzzle. For more tips on how to foster more productive and more engaged store associates, check out our white paper, 3 Ways to Simplify Work for Retail Store Associates!

Latest Posts

January 2021 Employment Law and Regulations Update

January 2021 Employment Law and Regulations Update

January 18, 2021

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from January 2021 onward.

Microsoft, Zebra and Reflexis Systems Collaborate to Seamlessly Connect Front-Line Workers at the Edge

Microsoft, Zebra and Reflexis Systems Collaborate to Seamlessly Connect Front-Line Workers at the Edge

January 13, 2021

Exciting news about Microsoft Collaboration with Zebra Technologies and Reflexis Systems to Seamlessly Connect Workers at the Edge!

Farmacorp Taps Audit Solution to Improve On-Site Inspections and Corrections

Farmacorp Taps Audit Solution to Improve On-Site Inspections and Corrections

January 11, 2021

Farmacorp, a Bolivian pharmacy chain, will deploy Reflexis Systems’ Q-Walk store audit solution at more than 100 stores, to streamline on-site inspections and automatically prescribe corrective tasks.

Farmacorp Selects Zebra Technologies and Reflexis Systems to Modernize On-Site Store Audits

Farmacorp Selects Zebra Technologies and Reflexis Systems to Modernize On-Site Store Audits

January 7, 2021

Farmacorp has selected Reflexis Q-Walk to streamline on-site inspections and automatically prescribe corrective tasks.

Video Insights: Exploring Branch Workforce Management – Multi-Site Scheduling

Video Insights: Exploring Branch Workforce Management – Multi-Site Scheduling

January 7, 2021

Reflexis is excited to continue our video series, with deep dives into key topics within the world of Workforce Management.

Share
0

You also might be interested in

Cabela’s Inc. Implements Reflexis Task Manager and StoreWalk

Mar 7, 2011

Leading outdoor recreation specialty retailer implements Reflexis cloud computing solutions[...]

Reflexis Rated Top Workforce Management Software Company in More Than 20 Customer Service Categories

Nov 30, 2010

Retailers rate Reflexis above all other workforce management software companies[...]

Five Below Implements Reflexis Task Management in Eight Weeks

Oct 26, 2010

Leading retailer of trend-right, extreme value merchandise implements Reflexis Task[...]

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com

  • Home
  • Solutions
  • Customers
  • Resources
  • About
  • Contact Us

© 2021 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • About
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.