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GATE Petroleum: Saving Time with Intelligent Forms Processing

GATE Petroleum: Saving Time with Intelligent Forms Processing

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Video Testimonial

How did gas and C-Store chain GATE Petroleum improve store execution, reduce store manager and store associate time wasting by 60 percent (equating to thousands of hours), and raise the completion rate of maintenance requests by 35 percent?

By using the Reflexis ONE™ platform’s Q-Forms retail application, says Attila Toth, GCC Project Manager and Gatekeeper.

Before partnering with Reflexis, GATE Petroleum relied on paper-based and verbal maintenance request processes. Anyone in a store could issue a maintenance request (during just the prior year, there were 3,800 of them). This manually intensive execution ate up massive amounts of time and there were many related forms requiring printing.

It was a very sluggish store communication and task execution process, says Toth. To enable stores to launch maintenance requests digitally, the company adopted Reflexis’ Q-Forms retail solution, The improvement was exceptional.

From a store level, GATE Petroleum’s maintenance request completion rate rose from 60 percent to more than 95 percent–a “huge increase.” Stores can communicate faster now, as well. He says the company’s employees rely heavily on this new retail forms system with built-in tracking and escalation features.

Having Q-Forms “makes us happier.” And as Toth says: “That’s number one.”

Video Testimonials

Lowe’s: Making Customer Experience a Top Priority

Lowe’s: Making Customer Experience a Top Priority

August 4, 2022

Check out our latest video customer success story! Explore how Lowe’s simplified store execution and improved employee collaboration with Zebra task management and communication solutions. Solutions Discussed: o Real-Time Task Manager o Workforce Connect

El Super: The ROI from Superior Retail Execution

El Super: The ROI from Superior Retail Execution

July 8, 2020

Learn how El Super saved $1 million in shrinkage by streamlining and prioritizing tasks across all stores. Solutions discussed: o Real-Time Task Manager

Cumberland Farms: Benefits of Reflexis Task Management

Cumberland Farms: Benefits of Reflexis Task Management

July 6, 2020

Hear how Cumberland Farms streamlined task management, communication, and store execution processes across all stores. Solutions discussed: o Real-Time Task Manager

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

March 11, 2020

Hear from Dixons Carphone about how they improved store performance and optimized labor scheduling across all stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

December 16, 2019

Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. Solutions discussed: o Real-Time Task Manager

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