GATE Petroleum: Saving Time with Intelligent Forms Processing
How did gas and C-Store chain GATE Petroleum improve store execution, reduce store manager and store associate time wasting by 60 percent (equating to thousands of hours), and raise the completion rate of maintenance requests by 35 percent?
Before partnering with Reflexis, GATE Petroleum relied on paper-based and verbal maintenance request processes. Anyone in a store could issue a maintenance request (during just the prior year, there were 3,800 of them). This manually intensive execution ate up massive amounts of time and there were many related forms requiring printing.
It was a very sluggish store communication and task execution process, says Toth. To enable stores to launch maintenance requests digitally, the company adopted Reflexis’ Q-Forms retail solution, The improvement was exceptional.
From a store level, GATE Petroleum’s maintenance request completion rate rose from 60 percent to more than 95 percent–a “huge increase.” Stores can communicate faster now, as well. He says the company’s employees rely heavily on this new retail forms system with built-in tracking and escalation features.
Having Q-Forms “makes us happier.” And as Toth says: “That’s number one.”