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Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

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Video Testimonial

Fanatics, a leading sports apparel and fan gear retailer, offers the world’s largest collection of sports equipment, memorabilia, and collectibles. It wanted a corporate-to-store communication and task execution system to support its fast-growing network of stores (located within collegiate and professional team properties). The company found that the robust and highly-configurable Reflexis retail task management platform provided the capabilities it needed.

“We didn’t have any communication systems—any way to disseminate information consistently and follow-through on execution,” notes Fanatics Vice President of Retail Operations, Mike Moran. Fanatics relied on email and phone for communications, and this system “basically took the merchant team to its knees.”

Moran turned to Reflexis. As he says: “It’s far advanced beyond any other competitor. It has a full capability to give us all the results we needed.” So, Fanatics rolled out the Real-Time Task Manager™ retail store communications and execution solution. The results were quantifiable, with “clear dissemination of information” and “trackable results.”

The company has seen improvements in promotion execution, says Moran—Fanatics can track the promotions and look at results. Reflexis also helps Fanatics with visual merchandising efforts too, “making sure that all the teams are set up properly for the right events.”

And with Reflexis, “you’ll build great relationships, and the team is truly a caring team towards each other and towards the client.”

Video Testimonials

Lowe’s: Making Customer Experience a Top Priority

Lowe’s: Making Customer Experience a Top Priority

August 4, 2022

Check out our latest video customer success story! Explore how Lowe’s simplified store execution and improved employee collaboration with Zebra task management and communication solutions. Solutions Discussed: o Real-Time Task Manager o Workforce Connect

El Super: The ROI from Superior Retail Execution

El Super: The ROI from Superior Retail Execution

July 8, 2020

Learn how El Super saved $1 million in shrinkage by streamlining and prioritizing tasks across all stores. Solutions discussed: o Real-Time Task Manager

Cumberland Farms: Benefits of Reflexis Task Management

Cumberland Farms: Benefits of Reflexis Task Management

July 6, 2020

Hear how Cumberland Farms streamlined task management, communication, and store execution processes across all stores. Solutions discussed: o Real-Time Task Manager

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

March 11, 2020

Hear from Dixons Carphone about how they improved store performance and optimized labor scheduling across all stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

December 16, 2019

Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. Solutions discussed: o Real-Time Task Manager

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