• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Healthcare
  • Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
  • English
    • Deutsch
    • Español
Language
  • lang English
  • lang Deutsch
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Hospitality
    • Healthcare
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

EuroShop 2020: What’s Most Important to Retailers?

EuroShop 2020: What’s Most Important to Retailers?

white seperator line

Reflexis Blog

reflexis in person event

What are the most important digital developments and technologies that retailers can use to increase their competitiveness? Reflexis took a close look at the trends highlighted at EuroShop this year and how they can be implemented across store operations from head office through to the shop floor.

  1. Improving customer experience by bringing staff back on to the shop floor through real-time communication

The online shopping industry is setting high expectations with 24/7 availability and ever-increasing convenience for consumers. Bricks and mortar retailers are therefore looking for innovative competitive advantages that can make their stores more attractive to shoppers. One great example of how to do this is turning the store into an experiential space by adding value with new in-store technologies such as mobile devices, service robots or digital signage.

The human touch still stands out as a core differentiator for stores, consumers are not willing to give up the pivotal product knowledge and personal advice that they receive from shop floor employees.

Well-trained store employees are giving bricks and mortar stores an enormous advantage over online competition. However, a lot of this advantage is being lost as employees are having to spend time in the back office working on administrative tasks rather than on the shop floor serving customers. Retailers around the world are therefore working on optimising their digital infrastructure so that they can deploy their workforce more intelligently and maximise the time spent with customers.  Real-time communication, intelligent workforce management and mobile solutions are key to these strategies.

  1. Inconsistent communication platforms

The question of using platforms such as WhatsApp on mobile devices is being discussed very critically by retailers – especially in view of the GDPR.  Many retail companies have regulations that prohibit these types of messaging platforms on company devices because they allow access to personal contact data and are not meeting information security standards. The possibility of data leaks that may be discovered much too late and a lack of legal compliance means these are not suitable for a business environment. But what alternatives are there for quick and easy communication?

Q-Comm from Reflexis offers an intelligent alternative for retailers who are trying to manage various communications and information tools. Head office staff, area managers, branch managers and store employees can all communicate through a single platform. Q-Comm can replace other peer-to-peer communication solutions by providing one place to go for all communication and encouraging productive collaboration.

  1. Employees and customers benefit from the Digital Workplace

The introduction of digital and mobile technology enables employees to work independently of time and place – they can access their task and communication tools at any time, from any location. Flexible collaboration leads to higher employee productivity, better teamwork, faster processes and greater attractiveness as an employer for digital natives.

The customer experience can also be improved with the use of technology within the store. Employees can instantly see stock availability and useful product information to improve their interactions with customers. With mobile solutions such as Reflexis Real-Time Task Manager, retailers can ensure that employees are always in the right place, at the right time and working on the right task.

Retailers have recognised that now they are providing the omnichannel services that customers want, they need to streamline and optimise the way that staff work.

Latest Posts

Why 20% of bank employees consider quitting: Survey

Why 20% of bank employees consider quitting: Survey

June 10, 2022

Administrative tasks are often handled manually, causing inaccuracies and longer customer wait times. New software and apps are the solution.

Zebra Named a Leader in Nucleus Research’s 2022 WFM Technology Value Matrix

Zebra Named a Leader in Nucleus Research’s 2022 WFM Technology Value Matrix

April 28, 2022

Nucleus Research evaluated 16 WFM solutions and ranked them on their delivery of value to customers via both the functionality and usability of their software. Zebra received accolades for its AI-powered Reflexis WFM platform, which allows managers and employees at retailers, quick service restaurants (QSR), hotels and banks to optimize execution processes and labor expenditures.

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce

April 21, 2022

In this market snapshot from Incisiv, explore how shifts in customer expectations have changed the landscape of retail store operations, as well as how to empower a next-gen workforce that can meet these expectations and more.

The Use of Artificial Intelligence in Healthcare Scheduling

The Use of Artificial Intelligence in Healthcare Scheduling

April 7, 2022

Modern workforce scheduling solutions can offer healthcare facilities the ability to empower nurse managers, while also improving time management and reducing nurse burnout.

Ready Your Retail Store Operations to Empower a Next-Gen Workforce

Ready Your Retail Store Operations to Empower a Next-Gen Workforce

March 22, 2022

Retailers are turning to intelligent technology to empower a next-gen workforce: streamlining task execution, connecting teams, optimizing staffing, and making work easier and faster.

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com
Email Preferences

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us

FAQ

© 2022 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.