• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Healthcare
  • Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
  • English
    • Deutsch
    • Español
Language
  • lang English
  • lang Deutsch
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
      • Zebra Integration
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Customer Connect™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Modernized Branch Operations
      • Integrated Customer Experiences
    • Hospitality
    • Healthcare
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

white seperator line

Video Testimonial

United Kingdom-based Dixons Carphone is a leading omnichannel retailer of technology products and services, operating through 1,500 stores in eight countries across Europe. To simplify the process of labor scheduling and task management, the company rolled out the Reflexis ONE™ retail workforce management and store execution platform.

To schedule its 42,000 employees, historically, Dixons relied on a variety of disparate retail workforce management processes and systems, including spreadsheets. Robin Phillips, Workforce Management Program Lead at Dixons, says, “This causes complexity centrally. So, our support teams have quite a challenge when it comes to managing calls for help, which might come out from stores, or even from our central operations, because they’ve got a number of different [labor] systems.”

While implementing Reflexis Workforce Scheduler™, the integrated labor scheduling and time and attendance solution, Dixons noted that stores running the application showed a 2-3 percent performance improvement, as compared to control stores. For a £10 billion retailer, that is a huge improvement to the bottom line.

The Reflexis mobile-first user interface makes scheduling easy for managers and associates. “Our colleagues now expect to be able to look at schedules on their mobile phone,” says Phillips. “They expect to be able to request holidays and have a faster and more streamlined experience.”

Phillips says, “In terms of visibility in our stores, we see Reflexis Task Manager as very important. And that’s because for the first time we’ll have a view of the impact of the tasks that we issue to our stores, and what that means in terms of our overall workload capacity to execute those tasks in stores.”

Using Reflexis has another positive effect. “Our customers expect to come into the store and see colleagues using the latest technology,” as Phillips says. “And it’s in line with the direction that the world is moving in.”

Video Testimonials

El Super: The ROI from Superior Retail Execution

El Super: The ROI from Superior Retail Execution

July 8, 2020

Learn how El Super saved $1 million in shrinkage by streamlining and prioritizing tasks across all stores. Solutions discussed: o Real-Time Task Manager

Cumberland Farms: Benefits of Reflexis Task Management

Cumberland Farms: Benefits of Reflexis Task Management

July 6, 2020

Hear how Cumberland Farms streamlined task management, communication, and store execution processes across all stores. Solutions discussed: o Real-Time Task Manager

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

March 11, 2020

Hear from Dixons Carphone about how they improved store performance and optimized labor scheduling across all stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

December 16, 2019

Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. Solutions discussed: o Real-Time Task Manager

Shoe Sensation: Simplifying Communication and Labor Scheduling

Shoe Sensation: Simplifying Communication and Labor Scheduling

December 16, 2019

Learn how Shoe Sensation improved corporate visibility into store execution and simplified communication sent to stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com
Email Preferences

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us

FAQ

© 2022 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.