Reflexis Appointed by Dixons Carphone to Deliver Labour Scheduling, Time and Attendance, and Workforce Management Reporting Solutions for use in Currys, PC World, and Dixons Travel Stores.
Europe’s Leading Specialist Electrical and Telecommunications Retailer, Dixons Carphone, Selects Reflexis Workforce Management (Budgeting, Forecasting, Labour Scheduling, Employee Self-Service, Time and Attendance, and Reporting) for 17,000 colleagues in its 500 Currys, PC World, and Dixons Travel Stores throughout the UK and Ireland
January 27, 2015
LONDON and DEDHAM, Mass. – Reflexis Systems, Inc. announces that Dixons Carphone PLC has selected Reflexis workforce management solutions to further enhance its customer service offering and evolve colleague engagement in its labour operations processes. Dixons Carphone, Europe’s leading specialist electrical and telecommunications retailer and services company, will implement the solutions in its 500 Currys, PC World, and Dixons Travel Stores. After an 18-month review including live trials with multiple vendors, Reflexis Workforce Manager™, Reflexis Time and Attendance™, and Reflexis Advanced Analytics and Reporting™ were selected.
“In this challenging retail environment, it is critical to engage with store colleagues to provide a consistent and an enjoyable shopping experience for our customers across the estate,” said Paul Justice, Central Operations Director, Dixons Carphone (Currys, PC World, Dixons Travel). “We saw an opportunity to partner with a vendor that could provide better forecasting and scheduling capabilities while adding new functionality such as allowing colleagues to view their schedules, swap shifts, book holidays, and view their timesheets at anytime from anywhere using a mobile app. Managers can also access the solution from anywhere using desktop, tablet, and mobile devices. This will allow them to plan as far ahead as required — generating schedules in less time, provide valuable insight, and improve efficiency in payroll processes to ultimately provide a great colleague and, in turn, customer experience.”
“The Reflexis Workforce Manager solution was chosen after a comprehensive review on five key evaluation areas: Technical and Operational Capability, Transition Capability and Confidence, Business Confidence, Commercial Compliance, and Price,” said Liam Burke, Head of Workforce Management (Currys, PC World, Dixons Travel). “We selected Reflexis because the functionality of their solutions fully met our requirements. We were also impressed by the company’s track record of solving retailers’ business challenges through their product suite; Reflexis was a good fit with our internal culture.”
“Retailers looking to increase sales, control costs, and improve the customer experience continue to embrace our solutions,” said OP Choudhary, Managing Director for Reflexis EMEA. “Currys PC World is the most recent retailer to recognize the value in the Reflexis workforce management platform in providing long-term competitive advantage in driving excellence in their labour operations and customer engagement strategies. Reflexis is the only company to provide a solution that enables retailers to solve their execution challenges in a comprehensive, profitable, and sustainable manner.”
Reflexis Systems, Inc.
David L. Andrews, (781) 493-3351
Director of Marketing Communications
OP Choudhary, 44 (0) 1256 857310
Head of Operations, EMEA
About Reflexis Systems, Inc.
Reflexis is the pioneer in real-time store execution and workforce management solutions that enable retailers to execute their customer engagement strategy flawlessly and uncover profit. The Reflexis platform of real-time store execution, task management, KPI/compliance, time and attendance, and labour scheduling (including budgeting, forecasting, and employee self-service) enables retailers to align store labour/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.
For the past 14 years, more than 200 of the world’s best companies in multiple vertical categories such as retail, hospitality, and Quick Serve Restaurants have reported dramatic improvements in compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management and real-time execution solutions. Reflexis StorePulse® (patent pending) synchronizes activities with real-time KPIs, alerts, and customer demand. Stores, hotels, and restaurants can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in Atlanta, London, and India. For more information, visit reflexisnew.wpengine.com. Follow Reflexis on: LinkedIn | Facebook | Twitter | YouTube | Google+ | Instagram
About Dixons Carphone PLC:
Dixons Carphone plc is Europe’s largest specialist electrical and telecommunications retailer and services company.
The company (including UK retailers Currys, PC World and Dixons Travel) is focused on helping customer navigate the connected world, offering a comprehensive range of electrical and mobile products, supported by expert after sales service from the Geek Squad and Knowhow. The company employs over 40,000 people in 14 countries, and sells over £10 billion worth of products and services every year, online and in c. 3000 stores.
Combining Dixons Retail’s successful and sustainable multi-channel approach to electrical retailing, with Carphone Warehouse, one of Europe’s largest independent telecommunications retailers, Dixons Carphone plc began trading as a merged entity on 7 August 2014.