DICK’S Sporting Goods
Case Study
Sporting Goods Retailer Streamlines Communications and Improves Store-Level Execution with Reflexis Task Manager
DICK’S Sporting Goods is a leading omnichannel athletic goods retailer, with 720-plus locations throughout the United States. As the company expanded, it was increasingly difficult to monitor store-level operations, promotions, and other activities, as well as to direct store activities effectively through its varying communication channels.
The results included enabling visibility into store execution, improved workload planning, and streamlining the communication of hundreds of projects each month down to the entire chain of retail stores.
“By the time we were ready to go live, the product fit was at 100 percent, and we still have the flexibility to reconfigure as we go.”
– Director of Store Systems and Processes, DICK’S Sporting Goods
