Ahold Delhaize: Streamlining Communications and Improving Productivity with Reflexis
Ahold Delhaize
Case Study
Grocery Retailer Powers Agile Retail Operations and Improves Productivity with Reflexis Task Manager
Ahold Delhaize USA operates approximately 2,000 stores in the United States under the banners of Hannaford Supermarkets, Stop and Shop, Food Lion, and Giant. Their success is based on offering quality products at great prices and neighborly service in clean, convenient stores. To further improve customer service and operational efficiency, Ahold Delhaize USA implemented Task Manager, allowing them to view and respond to metrics-based alerts.
With Task Manager, Ahold Delhaize USA ensures consistent execution of new product introductions, promotions, and other merchandising activities in all stores. Corporate, field, and store managers can monitor KPIs in real time and manage by exception.
“Our shrink in year one was 20 basis points below the year prior. Year after year, and we’ve had this for nine years, so far we’ve seen a 10-basis point improvement.”
– Business Relationship Manager, Ahold Delhaize USA
