Coop Switzerland: Improving Efficiency of Communication and Visibility of Task Execution
Coop Switzerland
Case Study
Grocery & C-Store Operator Streamlined and Prioritized In-Store Work
Coop Switzerland operates more than 1,500 stores with over 50,000 employees, across a range of formats including supermarkets, megastores, and convenience stores. They implemented Task Manager to enhance efficiency and reduce administrative effort.
The company uses Task Manager to communicate product information and price reductions, promotional and sales plans, product recalls, advertising campaigns, daily and weekly bulletins, and delivery information to stores. With Task Manager, Coop has been able to clearly define processes and workflow, streamlining communication and improving consistency. Store and regional managers also have an improved line of sight, allowing them to manage by exception.
“The Reflexis Task Manager web-based solution has enabled Coop to use just one key system to communicate clearly to its estate. Targeting tasks to only relevant stores and departments has increased efficiency and freed up valuable time for the store team to spend with customers and maximize sales.”
– CIO, Coop
