Co-op Launches Reflexis MyWork to 2,500 Stores and 45,000+ Store Colleagues
Mobile task management solution empowers store colleagues and simplifies store operations
29, April, 2019 – Dedham., MASS: Reflexis Systems, Inc., the industry leader in real-time store operations and workforce management solutions, announced today that Co-op is launching the Reflexis MyWork mobile task management system across its network of stores. Co-op, one of the world’s largest consumer co-operatives managing a total of 2,500 outlets and more than 45,000 employees globally, chose MyWork to transform the way store staff run Co-op stores by empowering them with streamlined and intelligent processes.
The Co-op was previously inundated with information from more than 20 back office systems and 70 paper processes, in addition to email communication and staff bulletins. This complexity negatively affected task execution, prioritisation and completion visibility and led to higher operational costs and non-optimised customer service. Co-op sought out the industry leading solution, Reflexis Real-Time Task Manager, to improve the store operation process.
Co-op Work Stream Lead, Dave Tyas, said: “Co-op has started using Reflexis Real-Time Task Manager on mobile devices to digitise dozens of paper-based jobs by replacing daily and weekly bulletins with targeted colleague communications. Each store colleague now receives a personalised and prioritised list of activities. If colleagues are unfamiliar with a particular task, guidance can be requested through a “How Do I?” link which provides the step-by-step process for consistent execution across all stores.”
Dave Tyas continues: “We’re excited about moving to the next stage of the project where we will be introducing real-time tasks that can reprioritise activities such as service alerts, low stock alerts as well as delivery arrival notifications to name a few.”
OP Choudary, Managing Director EMEA at Reflexis said: “Users can attach in-store photos and annotate them before sharing via the system to enhance inter-staff communication and make daily in-store processes more efficient and consistent. The MyWork platform contains all the information needed to complete tasks quickly and to a high standard. This frees up time for helping customers which is important because our recent research shows 63% of UK consumers saying quick and easy access to store colleagues as crucial to the success of their shopping experience. Rather than having to return to the back office, store managers can now complete next-step actions from the shop floor on their mobile device.”
With improved visibility, area managers see critical information on open tasks and overdue projects. This insight allows them to prioritise which stores to visit and which departments to focus on.
The project has been developed in partnership between Reflexis, whose team have a wealth of retail experience, and Co-op store colleagues are giving their feedback and store knowledge to shape the tool.
To learn more about MyWork, join Dave Tyas as he presents an overview of the project at RetailEXPO in London on 1 May. His presentation Simple, intelligent, consistent – Transforming Co-op’s store operations and experience with real-time task management will run on the TrIED It Talks stage from 11:05 – 11:30am.
Reflexis will be showcasing their real-time work force and task management solutions at stand 5C10 at RetailEXPO in London, Olympia, 1 – 2 May 2019.
For further press information, please contact:
Reflexis Systems (UK) Ltd.
Caroline Goatley, +44 (0) 1256 857319
Marketing Manager, EMEA
Peter Czyryca, +1 (781) 493-3400 x351
Manager, Public Relations & Analyst Relations
About the Co-op
The Co-op is one of the world’s largest consumer co-operatives and has a clear purpose of championing a better way of doing business for you and your communities. Owned by millions of UK consumers, the Co-operates a total of 2,500 outlets, with more than 45,000 employees and an annual turnover of over £9 billion.
Home to the UK’s leading funeral provider, Co-op Funeralcare conducts almost 100,000 funerals annually across over 1,000 funeral homes. Combined with its leading legal services business, the Co-op is also a national provider of later life products and services ranging from funeral plans, through to wills and probate. For more information visit: https://www.co-operative.coop
About Reflexis Systems, Inc.
Reflexis is the leading provider of real-time store operations solutions having been selected by more than 275 global retailers, employing 6 million associates, to simplify store operations, optimize labor spend and improve store execution.
The Reflexis ONE real-time work platform helps retailers drive simplification for stores and improved line-of-site for field management resulting in significant time savings, precise execution, and a superior customer experience.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in Atlanta, Columbus, London, Düsseldorf, and Pune (India), with additional sales presence across Europe and Latin America.