Staff engagement has a massive impact on how a retailer functions, touching store execution, labor operations, and much more. This is why having an engaged staff can be transformative for a retail organization.
With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. This makes it difficult for store associates to perform their most important task: providing an excellent customer experience.
With customer expectations rising and labor budgets largely stagnant, it’s becoming more difficult to implement strategic initiatives, accomplish critical tasks, and execute important projects […]
As predictive scheduling laws become more common, retailers are facing huge challenges bringing their scheduling and workforce management processes into compliance […]
Grocery stores can meet and exceed customer expectations for Convenience, Health, and Experience with retail operations strategies to […]
Strategies to Improve Customer Engagement by Optimizing Store & Labor Operations […]