As retailers continue to hire more Gen Z employees, it’s critical to figure out how best to meet their specific needs. Taking steps to keep your Gen Z staff engaged, productive, and happy will ensure success for your organization for years to come.
At its most basic, a next-gen workforce management solution is one that enables you to simplify retail complexity. The advanced features help you streamline scheduling for store associates and store managers, improve labor forecasting and analytics, ensure compliance with labor regulations, and improve employee retention.
Staff engagement has a massive impact on how a retailer functions, touching store execution, labor operations, and much more. This is why having an engaged staff can be transformative for a retail organization.
With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. This makes it difficult for store associates to perform their most important task: providing an excellent customer experience.
With customer expectations rising and labor budgets largely stagnant, it’s becoming more difficult to implement strategic initiatives, accomplish critical tasks, and execute important projects.
As predictive scheduling laws become more common, retailers are facing huge challenges bringing their scheduling and workforce management processes into compliance.
Grocery stores can meet and exceed customer expectations for Convenience, Health, and Experience with retail operations strategies.
Strategies to Improve Customer Engagement by Optimizing Store & Labor Operations.