• Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • Q-Check
        • Q-Comm
        • Q-Visual
        • Q-Walk
        • Q-Docs
        • Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • Time and Attendance™
      • Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility, & Analytics
      • Cloud Hosting Services
      • Advanced Analytics & Reporting™
      • Reflexis Mobility™
  • Industries
    • Retail
    • Hospitality
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
  • Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us
  • Customer Support
Language
  • lang English
  • lang Deutsch
  • lang Español
Blog
Customer Support
Reflexis SystemsReflexis Systems
Reflexis SystemsReflexis Systems
  • Solutions
    • Execution & Communication
      • Real-Time Task Manager™
      • Q-Suite™
        • – Q-Check
        • – Q-Comm
        • – Q-Visual
        • – Q-Walk
        • – Q-Docs
        • – Q-Forms
    • Workforce Management
      • Workforce Scheduler™
      • – Time and Attendance™
      • – Employee Self-Service™
      • Reflexis Appointments™
    • Reflexis AI
      • AI Decisions
      • AI Staff Planner
      • AI Budget Planner
      • AI Performance Mgr.
    • Cloud, Mobility & Analytics
      • Cloud Hosting Services
      • Reflexis Mobility™
      • Advanced Analytics & Reporting™
  • Industries
    • Retail
    • Banking
      • Overview
      • AI-Powered Workforce Management
      • Branch Execution & Visibility
      • Mobile Employee Engagement
      • Secure Internal Communications
      • Verified Customer Appointments
    • Hospitality
  • Customers
    • Our Customers
    • Customer Stories
    • Customer Success Program
  • Resources
    • Webinars & Events
    • Insights – Reflexis Blog
    • Case Studies
    • White Papers
  • About
    • Partners
    • Careers
    • News
    • Webinars & Events
  • Contact Us

How Can Luxury Retailers Thrive in Today’s Retail Environment?

How Can Luxury Retailers Thrive in Today’s Retail Environment?

Reflexis Blog

luxury beach coffee

Retailers in all verticals are having trouble adapting to the shifts in retail today, but luxury brands have their own distinct set of challenges. While all retailers are contending with online competition such as Amazon, luxury brands have to navigate an aging customer base of baby boomers, Millennials who are more price-conscious, and customers who highly value service and experience.

This means that luxury brands need to think about how to create experiences that will better appeal to an increasing number of Millennial customers. Some of this can be done by expanding omnichannel services and creating mobile-friendly online channels that seamlessly communicate with brick-and-mortar stores. But the bulk of the work comes from how best to market and sell luxury products to a demographic that grew up through the Great Recession. Luxury goods need to not only deliver value and style that doesn’t compromise on substance, but also provide customers with a sense that they are living a luxury lifestyle that emphasizes exclusivity.

To do this, brand representatives need to provide an excellent, flawless, and consistent experience to every single customer that comes into the store. Every customer needs to feel like they’re buying a piece of the lifestyle they desire, and creating that feeling requires brand representatives in the store to connect with individual customers.

How to Create a Flawless Customer Experience Every Time

How can luxury retailers empower brand representatives and give them the ability to create excellent customer experiences? Real-time store operations solutions simplify the work brand representatives have to do, giving them more time to interact with customers. These solutions provide the following benefits:

  • Streamlined Communication: Task management solutions streamline corporate-to-store communication, increasing time that brand representatives spend with customers by 20 percent.
  • Optimized Coverage: Workforce management solutions provide real-time visibility into changing customer traffic patterns, making sure the right ratio of brand representatives to anticipated customers is maintained at all times.
  • Real-Time Response: Solutions that provide real-time visibility make it easy for retailers to create new sales opportunities within their stores, as they can use real-time data from beacons, social media, and IoT sensors to make brand representatives more effective.

Customers want luxury retailers to work with them to create the lifestyle of their dreams. Real-time store operations solutions help make that happen.

Latest Posts

Maximizing the Effectiveness of Store Layout Changes During the Pandemic

Maximizing the Effectiveness of Store Layout Changes During the Pandemic

April 15, 2021

With the right store operations and workforce management technology, changes from the COVID-19 pandemic don’t have to take you by surprise. Not only will front-line employees have the information needed to manage all of their tasks, but optimized staffing ensures that enough employees are in the store to get it all done.

WFM Video Insights: Managing Through the Branch Closure Process

WFM Video Insights: Managing Through the Branch Closure Process

April 13, 2021

Flexible workforce management software can provide the staffing and forecasting agility necessary to help you navigate the branch closure process.

How Sally Beauty Holdings Achieved Their Store Operations Makeover

How Sally Beauty Holdings Achieved Their Store Operations Makeover

April 13, 2021

With a real-time store operations and workforce management software platform, Sally Beauty was able to meet the challenges of the pandemic head on, empowering their front-line employees and providing customers with a safe and comfortable retail experience.

April 2021 Employment Law and Regulations Update

April 2021 Employment Law and Regulations Update

April 13, 2021

Welcome back to the Reflexis Employment Law and Regulations Update! In this month’s article, we’ve included notable changes in United States regulations from March 2021 onward.

Streamlining Retail Store Operations to Manage Changing Store Layouts

Streamlining Retail Store Operations to Manage Changing Store Layouts

April 8, 2021

Improving store execution and labor optimization processes is an essential part of accounting for the shifting tasks and processes involved in changing retail store layouts.

Zebra
logos
reflexis

Reflexis Systems, Inc.
3 Allied Drive Suite #220
Dedham, MA 02026
+1 781-493-3400
sales@reflexisinc.com

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us

© 2021 — Reflexis Systems, Inc. | Legal Terms | Privacy Policy

  • Home
  • Solutions
  • Customers
  • Resources
  • Contact Us
Our site uses cookies. By continuing to use our site you are agreeing to our cookies policy. Click here to read our cookies policy.