Books-A-Million Selects Reflexis Retail Execution Management Solutions
Book retailer to implement Reflexis Task Manager™, StoreWalk®, KPI Activator™, and Workforce Manager™ to improve customer service, increase productivity, and control labor costs.
NRF Annual Convention 2009, Booth 2303
DEDHAM, Mass.–(BUSINESS WIRE)–Reflexis Systems Inc. today announced that Books-A-Million (NYSE: BAMM) has selected Reflexis Retail Execution Management solutions to improve customer service, increase productivity, and control labor costs. Books-A-Million, which is the premier book retailer in the southeastern U.S. and the third largest in the nation, will implement the solutions in all of its superstores, traditional stores, and newsstands. After a thorough review, Books-A-Million selected Reflexis Task Manager, StoreWalk, KPI Activator, and Workforce Manager over solutions from three other software providers.
“In this challenging retail environment, it is critical to maximize the efficiency of the store level workforce,” said Dennis Lyons, Executive Vice President of Store Operations. “Reducing store salaries in response to tough sales can have negative ramifications if done incorrectly. In order to benefit our shareholders, customers, and associates, it is important to understand the specific labor needs of every store. The workload given to stores must be managed upstream in the home office so that key tasks are accomplished and the right amount of time is allocated and scheduled for sales and customer interaction. We are confident that Reflexis gives us the tools to accomplish these goals.”
“Retailers looking to increase sales and control costs continue to embrace our solutions,” said Kevin Paolino, Vice President of Sales for Reflexis. “Books-A-Million is the 11th Retailer within the past 18 months to recognize that workforce management must be treated as part, and not the end, of the larger execution challenge. Point workforce management solutions cannot provide long-term competitive advantage. Reflexis is the only company to provide a solution that enables retailers to solve their execution challenges in a comprehensive, profitable, and sustainable manner.”
Attending the NRF 98th Annual Convention & EXPO? You can visit Reflexis at booth #2303 to get more information on Retail Execution Management including the industry’s only truly integrated suite offering Task Management, KPI monitor/response, Vendor Performance Management, and Labor Scheduling solutions.
Books-A-Million is one of the nation’s leading book retailers and sells on the Internet at www.booksamillion.com. The company presently operates 212 stores in 20 states and the District of Columbia. The company operates large superstores under the names Books-A-Million and Books & Co. and traditional bookstores operating under the name Bookland and Books-A-Million. The common stock of Books-A-Million, Inc. is traded on the NASDAQ Global Select Market under the symbol BAMM.
About Reflexis Systems, Inc.
Reflexis helps retailers turn strategy into action and increase sales. Reflexis customers include The Home Depot, Tesco plc, Sears Holdings, Staples, Toys “R” Us, Barnes & Noble, AutoZone, and many other Top 250 Global Retailers. Reflexis customers have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store management; and increased sales and profitability.
Reflexis solutions enable retailers to drive excellence in their merchandising, store, and vendor operations by employees, suppliers, and third party service providers. Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts, with the Customer Operations Group in Kennesaw, Georgia and international offices in the UK, Germany, and India. For more information, visit reflexisnew.wpengine.com.
Jeff Skipper, 205-942-3737
Vice President of Marketing
Reflexis Systems, Inc.
David L. Andrews, 781-493-3400
Director of Marketing Communications