Reflexions 2013: Big Data to Best Practice
Mobility, Big Data, best practices, and real-time execution were prominent topics of discussions and presentations at Reflexions 2013, the users group conference for customers and partners of Reflexis Workforce Management™ and store operations solutions.
The theme of this year’s conference was “Big Data to Best Practice.” Held in Las Vegas the third week of September, Reflexions 2013 featured:
- Presentations and panel sessions by customers who have implemented Reflexis Workforce Manager™, Task Manager™, Advanced Analytics and Reporting™, StoreWalk®, KPI Activator™, Time and Attendance™, and mobility in numerous countries, banners, languages, and thousands of stores. Presentations included rollout strategies, user training, change management, and best usage practices.
- Lots of discussions about how retailers are implementing Reflexis solutions, as well as others such as gamified employee education, inventory lookup, and product lookup, on smart phones and tablet computers. An executive from one major retailer even said that the corporate directive at his company for 2013 is that no new store systems will be approved unless they have mobility. The phrase “Mobility gets our store managers out of the office so they can spend more time with customers” was heard more than once. It appears retailers are addressing the issues of security, wireless availability, and BYOD vs. employee owned devices and moving full speed ahead on mobile initiatives.
- Advanced Analytics and Reporting™ for Reflexis Workforce Management™ solutions are being used by retailers to help improve their labor planning and operations execution. One retailer presentation featured an in-depth look at how WFM analytics are being applied to help store managers make “fact based decisions” regarding their labor scheduling and store operations practices.
- A fantastic keynote speech by Emmy award winning talk show host and now motivational speaker Ross Shafer. Ross, who is a former retailer himself, gave a lively and at times humorous, other times touching, talk on the value of customer service and how retailers can motivate employees and use technology to better engage customers. Ross’s comments on the need for retailers to respond to customer urgency fit right into later presentations on how Reflexis StorePulse® (real-time action/alerts), mobility, and other solutions enable retailers to rapidly respond to customer demand and improve the quality of associate/shopper engagement.
- Presentations by Reflexis executives and lead developers of the latest and future products such as Task Manager™, Workforce Manager™ (budgeting, forecasting, labor scheduling, and employee self-service), StorePulse® (real-time store execution), Advanced Analytics and Reporting™, and StoreWalk®, including on smart phones and tablet computers.
- Knowledge Center where customers could see the products Reflexis has developed with our partners in the areas of time and attendance (Control Module Industries), mobility (Motorola), and business intelligence/cloud computing (IBM).
- Numerous networking events where attendees were able to interact with each other and discuss their challenges and opportunities in the areas of customer engagement, multi-channel retailing, mobile solutions, social media, and Big Data.
A few sample comments about the conference itself: “Very enjoyable. Impressive company. Well done.” “I enjoyed the mobility topics, as well as seeing new versions and features of Reflexis products.” “Loved the networking opportunities. Great!” “Best users conference yet!” “The new mobility and real-time StorePulse® applications are exciting.”
Although there is always room for improvement, and some customers’ requests for changes for next year are diametrically opposed (e.g., some wanted more networking, others wanted less), overall the conference was a smashing success. If you’d like to view comments that were tweeted out by customers during the conference and announcements, search on Twitter for the keyword #reflexions13.