Benefits of the New Reflexis Knowledge Center
Success with any new product means gaining an understanding of best practices and critical features as quickly as possible. It also means using it consistently across your organization, ensuring everyone has access to the latest key information, including the most current training and onboarding practices.
To ensure that you can maximize ROI with Reflexis solutions, we’ve created the Knowledge Center, the new and most efficient way for Reflexis customers to access the relevant documentation they need. Through the Knowledge Center, each solution within our single platform will have the latest documentation easily accessible to view online.
The Knowledge Center also has the latest announcements from Reflexis about newly released documentation. These announcements cover updates to the documentation, new document and video releases, changes to the dashboard interface, and more.
How It Works
To access the Knowledge Center, simply click the “Customer Support” link (shown below, circled in red) on the Reflexis homepage. Customers require a JIRA login to access the Knowledge Center; if a user in your organization does not already have a JIRA login and needs one, please contact your Customer Success Director. Upon opening the Knowledge Center, the main menu shows all of the Reflexis solutions. Click on any solution to begin reading its documentation.
After selecting a solution that you have access to, you’ll encounter documents that are black bordered or surrounded by a yellow and black check marked border. Documents which are currently being written are bordered by the checkmark pattern. These are documents that you will have access to once information is finalized and the documentation is ready for our customers. Documents that are available for download/viewing are outlined in black.
There are multiple types of documentation materials such as user manuals (how-to’s and functionality descriptions), process guides (instructions on how to better apply Reflexis tools to your business) and videos. Where possible, manuals have been created for specific audiences such as gatekeepers, store managers and adminstrators. One of our solutions, Advanced Analytics & Reporting, contains a specific manuals and training videos tailored specifically towards the administrator of the solution.
When you click on one of the manuals, you’ll see a brief overview of the documentation, the publication date, and the product version. A table of contents can be found on the left, with links to take you to any portion of the documentation. The page contents tree provides easy access to the topics on the current page.
All documentation will use specific notation to illustrate supplemental information, caution about certain situations, or new and unique terminology. This notation is meant to simplify interpretation of the documentation, making it easier to understand how best to use the information in these documents to make informed decisions about your organization.
The Knowledge Center will be growing constantly with new documents and features. Reflexis will support multiple versions of solutions, delivering accessible documentation to a wider base of our customers. The alternate versions of Reflexis documentation will be hosted on the same webpage and will be accessible through dropdown menus. To ensure that your experience on the Knowledge Center is as seamless as possible, the Knowledge Center will also undergo further aesthetic and usability changes that will help support the user experience. Finally, documentation will be released in tandem with new Reflexis solution releases. Every new version of the solutions will come with documentation to make the upgrade even easier.
At Reflexis, we want your experience with our solutions to be a complete success. With the Knowledge Center, you can maximize the benefits you receive from our solutions and deliver an excellent customer experience.