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Belk: Leveraging Advanced Labor Analytics

Belk: Leveraging Advanced Labor Analytics

Video Testimonial

Belk, a privately held department store chain with nearly 300 stores in 16 states, applied Reflexis’ advanced labor analytics intelligence to its workforce management processes, improving customer service and employee productivity. The company did this after quickly and successfully deploying the Reflexis Workforce Scheduler™ and Reflexis Advanced Analytics and Reporting™ applications.

Belk now uses workforce data to generate more equitable schedules that increase profit across its chain of stores. This enables an improved associate work/life balance and better customer service, says Scott Delmar, Director of Workforce Management at Belk. This is crucial. As Delmar says: “Scheduling associates in a store can be a very emotional undertaking. These are people’s lives and livelihoods.”

The Advanced Analytics and Reporting™ rollout was “basically plug-and-play,” Delmar says. “We had a brief orientation with our partners at Reflexis and that afternoon we were writing reports to help us understand what’s going on with our business.”

On a weekly basis, Belk gains insights into a store’s actual labor spend versus that location’s projected annual labor budget. Belk analysts measure quality of schedule performance by such categories as line of business, department, and store. The application can drill down into 15-minute intervals for workforce scheduling insights.

The system also enables commissioned associates to know the best times to be on the floor, selling, which makes them more productive. Ultimately, says Delmar, the workforce analytics application initiative is “more than about just us, it’s about the customer.”

Video Testimonials

El Super: The ROI from Superior Retail Execution

El Super: The ROI from Superior Retail Execution

July 8, 2020

Learn how El Super saved $1 million in shrinkage by streamlining and prioritizing tasks across all stores. Solutions discussed: o Real-Time Task Manager

Cumberland Farms: Benefits of Reflexis Task Management

Cumberland Farms: Benefits of Reflexis Task Management

July 6, 2020

Hear how Cumberland Farms streamlined task management, communication, and store execution processes across all stores. Solutions discussed: o Real-Time Task Manager

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

Dixons Carphone: Meeting the Challenge of Legacy Systems with Reflexis

March 11, 2020

Hear from Dixons Carphone about how they improved store performance and optimized labor scheduling across all stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

Fanatics: Streamlining Corporate-to-Store Communication with Reflexis

December 16, 2019

Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. Solutions discussed: o Real-Time Task Manager

Shoe Sensation: Simplifying Communication and Labor Scheduling with Reflexis ONE™

Shoe Sensation: Simplifying Communication and Labor Scheduling with Reflexis ONE™

December 16, 2019

Learn how Shoe Sensation improved corporate visibility into store execution and simplified communication sent to stores. Solutions discussed: o Workforce Scheduler o Real-Time Task Manager

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