6 Ways Reflexis Q-Comm Streamlines Communication
More communication doesn’t always mean better communication. While applications such as WhatsApp and Slack are making it easier for employees to send and receive information in real time, they can ultimately slow down communication by overloading employees with messages they don’t need. This increases the amount of time that on-site associates have to spend responding to, organizing, and deleting messages in these applications, time that they could otherwise spend executing promotions and other critical initiatives.
Meet Reflexis Q-Comm. Our communication solution is quick to implement and quick to provide value, ensuring that managers, associates, and other staff have a shared method to communicate and send messages to one another. Using Q-Comm as a centralized approach to communication ensuring that everyone receives the information they need when they need it, increasing compliance rates, how quickly projects are completed, and accountability across your organization.
Q-Comm is part of the Reflexis Q-Suite of quick-to-implement, quick-to-value solutions that streamline on-site execution processes such as communication, site auditing, document management, intelligent forms processing, and checklists.
Here are some of the ways Reflexis Q-Comm streamlines communication:
1. Use a Single Platform for All Communication
As part of the Reflexis ONE platform, Q-Comm can be accessed on a mobile device or desktop computer through MyWork, the intuitive and simple interface for all Reflexis solutions. This gives users the ability to send, receive, and organize messages without switching between applications, making Q-Comm easy for your associates to learn and cutting down on time wasted logging in and out of applications.
2. Utilize an AI-Powered Digital Assistant (AIDA)
Reflexis Q-Comm provides on-site managers and associates with an AI-powered digital assistant that can help associates quickly search for information they need and receive quick answers to any questions they have. This query bot this coachable and self-learning, giving associates the power to ensure they have the most up-to-date and relevant information available.
3. Simplifies Communication Processes
Q-Comm offers the ability to send peer-to-peer or group chats for instant messaging, as well as email-like messages for more detailed communication. This simplifies the processes of sending messages to follow up on critical tasks, notify on-site associates to change tasks or prioritize specific projects, or verify that projects have been completed.
4. Control Message Distribution
Q-Comm gives retailers the opportunity to create precise access permissions and utilize individual-, role-, and location-based distribution options, ensuring that communications are sent to the relevant people. This cuts down on inbox clutter and saves time that managers and associates would otherwise spend deleting unnecessary messages.
5. Ability to Audit Communications
All communications delivered through Q-Comm are auditable, giving retailers the ability to analyze how Q-Comm is impacting compliance and task completion rates. Q-Comm’s reporting capabilities provide the opportunity to assess how effectively your organization is communicating, how many associates have viewed or responded to messages, and what topics your managers and associates are communicating about.
6. Geofencing and Avoiding CA and EU Lawsuits
With Q-Comm, restrict access based on geographic location when on-site associates are off the clock, tailoring restrictions to existing labor laws. This simplifies the complicated process of keeping up with ever-changing labor regulations, cutting down on out-of-compliance issues and ensuring that associates are only messaging when they are supposed to.
Visit our website for more information on Reflexis Q-Comm, or visit us at NRF 2020 for a personalized demo of our innovative solution.