Retail banking operations is challenging because everything is changing. Structural changes, customer changes, technology changes, even what a bank branch is and is not is changing – fast. We understand. The speed at which this change is taking place strains the traditional tools that your employees use. Email, pen and paper, Excel, hand written schedules, 3 ring binders – these are the tools of yesterday’s banking world. Manually trying to ensure your people are in the right place at the right time doing the right thing is Mission Impossible in this environment. Reflexis stands ready to help.
Changes Sweeping Retail Banking
During a time of extreme business transformation in Retail, Reflexis has established itself as THE leader in Retail Execution Solutions. Reflexis solutions are the operational backbone of the world’s largest retailers. Millions of hard-working employees use our proven, cloud-based end-to-end retail platform as their work guide every day. Reflexis Solutions free up hundreds of thousands of smiling faces that greet customers every day, instead of tying them to their computer or timewasting, archaic processes. We help our customer be right there – in front of the customer.
With 85% market share, Reflexis is the undisputed leader in retail execution solutions. Corporate communications, execution visibility, closed-loop auditing, content management, and chat are just some of the components of the Reflexis Platform. Millions of retail employees use Reflexis tools every day to help them deliver the best customer experience possible. Intelligently simplifying the operation to make focusing on the customer easier is at the heart of what we do.
Reflexis Understands Changing Landscapes
As a retail bank’s biggest expense and most important asset, your labor force needs powerfully designed tools to maximize their customer facing potential. Machine learning powers our business forecasting to accuracy levels not seen in traditional tools. A retail-centric algorithm set drives a best in class scheduling engine that can help you see around corners when managing your labor. A sophisticated yet easy to use Time and Attendance system ensures compliance and keeps you up to speed on how actual is looking next to your plan. Finally, a suite of mobile apps that put all of this power in the palm of your employees and manager’s hands. The Reflexis Workforce Manager suite has unparalleled power with ease of use that’s second to none.
Reflexis solves the retail banking WORK problem through intelligent simplification and real-time visibility. Imagine knowing that each customer facing employee across your organizational landscape has the tools to simplify their day so that priority one – the customer – is always priority one. And imagine the leaders of those teams, for the first time ever, having the real-time visibility to know how things are going and what needs to happen next.
Solve your branch work problem. Simplify for your employees. Delight your customers.
With Reflexis Task Manager™ we’ve seen a reduction from eight email accounts to only two in the stores. We’re creating an average of 22,000 tasks sent to the stores per month and 95% of tasks are completed on time.
Guillermo Figueroa ValdezGerente de Sistemas (Manager of Systems)
After implementing Reflexis, we have seen over $10 million in benefits achieved either directly from the implementation or as a result of having the right tools and the ease of making the changes.
David GlasscockDirector of International Systems
I have worked with many vendors over the years and none have been as positive or professional as Reflexis. It’s a pleasure to work with a team who is able to deliver the product on time.
Alex PasherDirector of Communication
We implemented Reflexis Task Manager™ in September 2011 in more than 1,200 stores. The Reflexis team did a great job and worked hand in hand with us. It was a really easy transition for us to move all of our stores to the Reflexis tool.
Ken JacksonStore Operations Project Manager
The Reflexis applications will help the chain build and expand on its business. We knew it could have far-reaching effects for the business if we got it right. We know we got it right.
Reflexis Task Manager™ helps optimize mass communication, the transfer of merchandise between stores, and returns store employees to the sales floor.
Oliver IglesiasGerente Operaciones (Manager of Operations)
The support team from Reflexis was amazing. They gave us the training we needed and we implemented ReflexisPlus™ in three weeks.
Lori LarsenDirector of Retail Operations