For many years, retailers have implemented labor scheduling solutions to control labor costs and improve compliance with union rules and labor laws. While traditional solutions may help retailers control their labor spend and comply with business rules, they don’t help accomplish another critically important objective – increasing sales.
Traditional enterprise scheduling applications take simplistic approaches such as forecasting labor requirements based on historical sales only. Traditional solutions do not factor in bottom-up corporate-driven work – promotions, new product rollouts, category re-sets, and so on – which accounts for 20-40 percent or more of store labor activities. Without a way to calculate all the work that must be performed in the stores – top-down and bottom-up – schedules will always be off.
The only way to ensure stores have the right mix of labor to complete all work and meet target customer service levels is to have visibility into workloads required to complete all tasks in the stores: customer facing, corporate-driven, daily, fixed, and ad hoc.